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It defines a culture of quality and outlines success factors such as visible leadership engagement, systematic processes with common language and templates, flexibility in allocating work, and expectations that prioritize QI. The session also covers fairness and accountability through a Just Culture model, emphasizing safe sharing of mistakes and balancing learning with responsibility, while meaningfully involving internal and external customers and celebrating 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are the main objectives of the webinar?","Question",{"text":109,"@type":110},"The webinar aims to identify characteristics of a culture of quality, assess an organization’s current culture related to quality, and describe strategies for embedding quality improvement into organizational culture.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which success factors help organizations build a culture of quality?",{"text":114,"@type":110},"Key factors include leadership engagement, systematic processes for QI, flexibility, expectations that prioritize QI, fairness and accountability, meaningfully involving customers, and celebrating wins.",{"name":116,"@type":107,"acceptedAnswer":117},"How does a Just Culture support quality improvement?",{"text":118,"@type":110},"A Just Culture creates an environment where people feel safe to share mistakes and potential risks, balancing fairness and accountability so organizations can learn from errors and manage human choices within safe systems.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},239401,1791731922,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":60,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":101},8796093062539,"Embedding Quality Improvement into Organizational Culture  \nSarah Brinkman, MBA, MA, CPHQ  \nJanelle Shearer, RN, MA, CPHQ  \nStratis Health  \nMay 9, 2023  \n0  \nStratis Health  \n• Independent, nonprofit, Minnesota-based organization founded in 1971  \n– Lead collaboration and innovation in health care quality, safety, and equity, and serve as a trusted expert in facilitating improvement for people and communities  \n• Work at intersection of research, policy, and practice  \n• Long history of working with rural providers, CAHs, and the Flex Program  \n1  \nRural Quality Improvement Technical Assistance (RQITA)  \n• In September 2015, Stratis Health was awarded a cooperative agreement from the Health Resources and Services Administration Federal Office of Rural Health Policy (HRSA FORHP) .  \n• The agreement is geared towards improving quality and health outcomes in rural communities through technical assistance for FORHP quality initiatives  \n– Flex/MBQIP  \n– Small Health Care Provider Quality Improvement Grantees (SCHPQI)  \n• There is also focus on quality reporting and improvement  \n2  \n2  \n\n| Objectives\u003Cbr>• Identify characteristics of a culture of quality\u003Cbr>• Assess current state of organizational culture as it relates to quality and identify short-and long-term opportunities for improvement\u003Cbr>• Describe strategies for embedding quality improvement into organizational culture |\n| --- |\n| |\n\n3  \nCulture of Quality  \n4  \n4  \n\n| Health Care Quality Defined |  |  |  |\n| --- | --- | --- | --- |\n| “The degree to which health care services for individuals and populations increase | • | Six dimensions of health care quality\u003Cbr>– Safe\u003Cbr>– Timely\u003Cbr>– Effective\u003Cbr>– Efficient\u003Cbr>– Equitable\u003Cbr>– Patient-centered | \u003Cbr>Crossing the Quality Chasm: A New Health System for the 21st Century |\n| the likelihood of desired health outcomes and are consistent with current professional knowledge.” |  |  |  |\n\nQI Helps Bridge the Gap  \nQI  \nKnowledge  \nPractice  \nGap  \nOpportunities to improve are identified where there is a gap between what we know and how we practice.  \n6  \n\n| Culture of Quality Success Factors |\n| --- |\n| \u003Cbr>Leadership Engagement\u003Cbr>Celebrate Wins\u003Cbr>Systematic Processes\u003Cbr>Flexibility\u003Cbr>Involving Internal and External Customers\u003Cbr>Expectations that Prioritize QI |\n| \u003Cbr>Fairness and Accountability |\n\nLeadership Engagement  \n• Visible commitment to quality  \n• System and process lens  \n• Allocation of resources  \n– Time  \n– Training  \n• Accountability  \n8  \n\n| Systematic Process for QI\u003Cbr>• Common language and approach to improvement\u003Cbr>• Templates can be effective tools to organize multiple projects\u003Cbr>• Flow of information is critical |\n| --- |\n| |\n\n\n| Flexibility\u003Cbr>• Be creative in how you allocate the work – there is no perfect way\u003Cbr>• Allow flexibility and engagement of wide variety of staff in project planning and implementation\u003Cbr>• Do what makes sense based on your needs and staff capability |\n| --- |\n| |\n\n10  \n\n| Expectations that Prioritize Quality\u003Cbr>• Distributed leadership – quality is everyone’s role and responsibility\u003Cbr>• Resist temptation to allow direct patient care activities prevent QI work – “Too busy chopping wood to sharpen the axe”\u003Cbr>• A commitment to health equity – you can’t have quality without equity. |\n| --- |\n| |\n\n\n| Fairness and Accountability\u003Cbr>• Everyone in the organization feels safe to share mistakes, complaints, concerns, or potential risks\u003Cbr>• Why? Because we learn from our mistakes. Mistakes are often a tipoff to something wrong in the way the work is structured\u003Cbr>• Need to balance fairness and accountability\u003Cbr>• Embrace a Just Culture |\n| --- |\n| |\n\n12  \nWhat is ‘Just Culture’?  \n• Reflects what we know of:  \n– Socio-technological system design  \n– Human free will  \n– Human fallibility  \n• We can:  \n– Design safe systems that accommodate humans  \n– Manage human choices and behaviors within the system  \nSources: The Just Culture Company-[https://www.justculture.com/](https://www.justc","cbCaicIoWNJjN4Kz","https://ap.wps.com/l/cbCaicIoWNJjN4Kz","pdf",891603,23,"English","# Objectives\n## Identify characteristics of a culture of quality\n## Assess current organizational culture and improvement opportunities\n## Describe strategies to embed quality improvement into culture\n# Culture of Quality\n## Health Care Quality Defined\n## QI Helps Bridge the Gap\n# Culture of Quality Success Factors\n## Leadership Engagement\n## Systematic Process for QI\n## Flexibility\n## Expectations that Prioritize Quality\n## Fairness and Accountability\n## What is 'Just Culture'?\n## Involving Internal and External Customers\n## Celebrate Wins\n# In Summary","[{\"question\":\"What are the main objectives of the webinar?\",\"answer\":\"The webinar aims to identify characteristics of a culture of quality, assess an organization’s current culture related to quality, and describe strategies for embedding quality improvement into organizational culture.\"},{\"question\":\"Which success factors help organizations build a culture of quality?\",\"answer\":\"Key factors include leadership engagement, systematic processes for QI, flexibility, expectations that prioritize QI, fairness and accountability, meaningfully involving customers, and celebrating wins.\"},{\"question\":\"How does a Just Culture support quality improvement?\",\"answer\":\"A Just Culture creates an environment where people feel safe to share mistakes and potential risks, balancing fairness and accountability so organizations can learn from errors and manage human choices within safe systems.\"}]","Embedding Quality Improvement into Organizational Culture - May 9, 2023 | PDF",1789148195]