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You are free to re-use the work under that licence, on the condition that you credit the State of Victoria as author. The licence does not apply to any images, photographs or branding, including the Victorian Coat of Arms, the Victorian Government logo and the Department of Environment, Land, Water & Planning logo. To view a copy of this licence, visit [http://creativecommons.org/licenses/by/3.0/au/deed.en](http://creativecommons.org/licenses/by/3.0/au/deed.en)  \nISBN  \nISBN  \nISBN  \nISBN  \nISBN  \nBOOK 1  \nBOOK 2  \nBOOK 3 CD-ROM SET  \n1 74152 241 2  \n1 74152 247 1  \n1 74152 253 6  \n1 74152 265 X  \n1 74152 259 5  \nAccessibility  \nIf you would like to receive this publication in an alternative format, please telephone DELWP Customer Service Centre 136186,  \nemail [customer.service@delwp.vic.gov.au](customer.service@delwp.vic.gov.au), via the National Relay Service on 133 [677 www.relayservice.com.au](677 www.relayservice.com.au).  \nThis document is also available on the internet at [www.delwp.vic.gov.au](www.delwp.vic.gov.au).  \nDisclaimer  \nThis publication may be of assistance to you but the State of Victoria and its employees do not guarantee that the publication is without flaw of any kind or is wholly appropriate for your particular purposes and therefore disclaims all liability for any error, loss or other consequence which may arise from you relying on any information in this publication.  \nContents  \n1. Introduction ............................................................................................................................................................ 1  \n1.1. Purpose ............................................................................................................................................................. 1  \n1.2. Worksheets and Templates .............................................................................................................................. 1  \n2. Engagement Planning Key ....................................................................................................................................... 2  \n3. Planning Steps......................................................................................................................................................... 4  \n3.1. Scope.................................................................................................................................................................4  \n3.1.1. Identify and Understand the Project System...................................................................................4  \n3.1.2. Determine the People in the System and the Types of Engagement ..............................................8  \n3.1.3. Review, Reflect and Celebrate ....................................................................................................... 21  \n3.2. Act ................................................................................................................................................................... 23  \n3.2.1. Describe What Success Looks Like................................................................................................. 23  \n3.2.2. Select the Appropriate Suite of Tools ............................................................................................ 24  \n3.2.3. Determine Scheduling and Resources Required............................................................................ 29  \n3.2.4. Managing Risks to the Engagement .............................................................................................. 32  \n3.2.5. Review, Reflect and Celebrate ..........................................................................","cbCaivgrRCzGQJSG","https://ap.wps.com/l/cbCaivgrRCzGQJSG","pdf",5436848,134,"English","# Introduction\n## Purpose\n## Worksheets and Templates\n# Engagement Planning Key\n# Planning Steps\n## Scope\n## Act\n## Evaluate\n## Learn\n# Conclusion\n# Appendix A Worksheets and Templates","[{\"question\":\"What is the purpose of this workbook (Book 2)?\",\"answer\":\"It provides a structured way to plan engagement that builds relationships with community and other stakeholders.\"},{\"question\":\"Which major steps are covered in the engagement planning process?\",\"answer\":\"The workbook includes Scope, Act, Evaluate, and Learn steps, with further sub-steps under each stage.\"},{\"question\":\"How does the workbook support evaluation and learning after engagement activities?\",\"answer\":\"It outlines how to define the evaluation purpose, decide what evidence will be collected and how, and determine scheduling and resources, and then sets learning goals, learning approaches, learning events, and sharing learnings.\"}]","Effective Engagement - Book 2 - building relationships with community and other stakeholders | PDF",1790111616,47]