[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-274806-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-274806-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","ecourt-faq-roaming-certificate-application-and-efiling-troubleshooting","eCourt FAQ - Roaming Certificate Application and eFiling Troubleshooting","","eCourt guidance email covering how applicants register for a Roaming Certificate and choose New, Renewal, or Migration options with 1-year or 2-year validity periods. It specifies required documents in PDF form, correct name matching to NRIC, and rejection conditions. The FAQ also explains activation email handling, PIN usage for e-filing signing, eFiling login after activation, expected processing time, and common error codes such as invalid user PIN and desktop connection issues. It further addresses certificate expiry, PIN reset, trouble-ticket submission, and token-related steps.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/ecourt-faq-roaming-certificate-application-and-efiling-troubleshooting/274806/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/ecourt-faq-roaming-certificate-application-and-efiling-troubleshooting/274806.png","ImageObject",442,249,{"name":42,"@type":43},"Asher","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-02","2026-09-15",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",12,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"How do I register for a New eCourt Roaming Certificate, Renewal, or Migration?","Question",{"text":63,"@type":64},"Register via the enrollment link, prepare and upload the required authorization letter and a PDF copy of your NRIC. Choose New (1 or 2 years), Renewal to extend validity (1 or 2 years), or Migration to migrate from Token to Roaming if your existing certificate validity is more than 3 months.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What should I do after my Roaming application is submitted and approved?",{"text":68,"@type":64},"After approval, use the email link to activate your Roaming certificate. Click the URL to set a new PIN for e-filing signing, and remember the PIN is used for signing rather than logging into the eCourt system.",{"name":70,"@type":61,"acceptedAnswer":71},"What are common reasons for Roaming signing failure and how can I fix PIN-related issues?",{"text":72,"@type":64},"For RSG1005 (Roaming signing failed – invalid user PIN), scenarios include your activated Roaming certificate being linked to a different EFS ID, or using the wrong PIN. Reset the PIN by logging in through MyTrustID and ensure the PIN length is between 8 and 12 characters.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},274806,1790122179,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},687197207639,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Thank you for your email. We will get in touch with you as soon as possible. In the meantime, please go through the following list to help us:  \n1. New Application for Roaming Certificate  \nPlease register at [https://www. msctrustgate.com/mytrustid/enrollment?q=ecourt](https://www. msctrustgate.com/mytrustid/enrollment?q=ecourt)[ ](https://www. msctrustgate.com/mytrustid/enrollment?q=ecourt)You need to prepare and provide an Authorization Letter (sample can be found in [https://www. msctrustgate.com/ecourt.php](https://www. msctrustgate.com/ecourt.php) ) and a copy of your NRIC – both in pdf format. To avoid your application being Rejected, please ENSURE the documents are uploaded before your submission.  \nSelect New with validity period of either 1 Year or 2 Years if you are a New eCourt user or your digital certificate has Expired  \nOr  \nSelect Renewal to EXTEND your certificate’s validity period for either 1 Year or  \n2 Years if you are an existing eCourt user with a valid digital certificate (e.g. the validity of your renewed certificate will be 18 months if your existing certificate has 6 months validity period and you renew for 1 Year)  \nOr  \nSelect Migration to migrate your existing certificate of Token to Roaming with same validity period. Please note that the validity period of your existing certificate must be more than 3 months.  \nNote: Payment can ONLY be made via credit or debit card. PLEASE ENSURE THE NAME OF APPLICANT IS EXACTLY THE SAME AS WRITTEN INYOUR NRIC. The following cases will be rejected:  \na. BIN-~~Ismail B Abdullah or Ismail Abdullah~~  \nb. BINTI -~~Zuraidah BT Abdul Halim or Zuraidah Abdul Halim~~  \nc. Bikram A/P P. Arunsalam – ~~Bikram Arunsalam or Bikram A/P Arunsalam~~  \n2. What to do after I have submitted My Roaming application?  \nYou will receive an email notification once your application has been approved. The email contains an URL for you to activate your Roaming certificate. Please click on the URL to set a new PIN for e-filing. Please remember the PIN, which is required for signing NOT for login to eCourt system.  \n3. Unable to find the Roaming certificate activation email OR link?  \nPlease find check in your Spam folder ([from ecourt-support@msctrustgate.com](from ecourt-support@msctrustgate.com)) OR visit this link [https://www. msctrustgate.com/mytrustid](https://www. msctrustgate.com/mytrustid)  \nLogin with your NRIC and Access code to active your Roaming certificate.  \n4. What to do after I have successfully activated my Roaming Certificate?  \nPlease proceed to login to e-filing [https://efs.kehakiman.gov. my/efsweb/](https://efs.kehakiman.gov. my/efsweb/ for)[ ](https://efs.kehakiman.gov. my/efsweb/ for)[for](https://efs.kehakiman.gov. my/efsweb/ for) filing.  \n5. Existing EFS User Join a Another Law Firm  \nThe applicant must update Bar Council and apply for new EFS ID with the new firm  \n[http://ecourtservices.kehakiman.gov. my/LawFirm/Search?cultureCode=ms](http://ecourtservices.kehakiman.gov. my/LawFirm/Search?cultureCode=ms)  \n6. Application Status of Application  \nIt may take up to 3 working days to process and approve your application. We may not be able to expedite the process as we receive over hundreds of applications per day.  \n7. What is My EFS ID?  \nPlease refer to [http://ecourtservices.kehakiman.gov. my/LawFirm/SearchFirm](http://ecourtservices.kehakiman.gov. my/LawFirm/SearchFirm)  \n8. Enquiry and Issue of Submission  \nWe would advise you to email your enquiry and issue to  ecourt[support@msctrustgate.com](support@msctrustgate.com. A trouble-ticket will)[. A trouble-ticket will](support@msctrustgate.com. A trouble-ticket will) be created to help us track the status or your enquiry and issue.  \n9. When will I receive My Token?  \nYou no longer require the Token for submission once you migrate to Roaming certificate. Proceed to login to eCourt-[https://efs.kehakiman.gov. my/efsweb/](https://efs.kehakiman.gov. my/efsweb/)  \n10. When will I receive my Certificate?  \nYou n","cbCaivMxEt2NFSXF","https://ap.wps.com/l/cbCaivMxEt2NFSXF","pdf",82287,"English","# Roaming Certificate application steps\n## New, Renewal, and Migration choices\n## Documents, payment method, and rejection rules\n# After submitting the application\n## Activation email and Roaming certificate activation\n## PIN setting and PIN purpose\n# Support for common issues\n## Missing activation email or link\n## Expired certificate and PIN reset\n## Error codes and connection problems\n## Token and desktop software guidance\n# Submission enquiry and processing timelines","[{\"question\":\"How do I register for a New eCourt Roaming Certificate, Renewal, or Migration?\",\"answer\":\"Register via the enrollment link, prepare and upload the required authorization letter and a PDF copy of your NRIC. Choose New (1 or 2 years), Renewal to extend validity (1 or 2 years), or Migration to migrate from Token to Roaming if your existing certificate validity is more than 3 months.\"},{\"question\":\"What should I do after my Roaming application is submitted and approved?\",\"answer\":\"After approval, use the email link to activate your Roaming certificate. Click the URL to set a new PIN for e-filing signing, and remember the PIN is used for signing rather than logging into the eCourt system.\"},{\"question\":\"What are common reasons for Roaming signing failure and how can I fix PIN-related issues?\",\"answer\":\"For RSG1005 (Roaming signing failed – invalid user PIN), scenarios include your activated Roaming certificate being linked to a different EFS ID, or using the wrong PIN. Reset the PIN by logging in through MyTrustID and ensure the PIN length is between 8 and 12 characters.\"}]","eCourt FAQ - Roaming Certificate Application and eFiling Troubleshooting | PDF",1789483111]