[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-262840-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-262840-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","east-village-front-desk-supervisor-job-description","East Village Front Desk Supervisor Job Description","","Climb Iowa East Village seeks a Front Desk Supervisor to direct and manage daily shift coverage, serving as the on-duty manager responsible for opening and closing. The role emphasizes leadership and training support for Front Desk Instructors, acting as the primary communication link among customers, staff, and gym management. Key responsibilities include supervising customer service escalations, answering general emails, preparing nightly deposits, monitoring membership and visitor forms, maintaining facility cleanliness, supporting floor orientations, and handling community engagement. Schedules vary and require weekend and weeknight availability.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/east-village-front-desk-supervisor-job-description/262840/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/east-village-front-desk-supervisor-job-description/262840.png","ImageObject",442,249,{"name":42,"@type":43},"Alex Sinclair","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-03","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What does the Front Desk Supervisor do during daily shifts?","Question",{"text":62,"@type":63},"The supervisor directs and manages staff during daily shifts, acts as the primary communication between customers, staff, and management, and serves as the on-duty manager who opens and closes the gym.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What essential customer service responsibilities are expected?",{"text":67,"@type":63},"The supervisor sets the standard for customer interactions, greets customers, answers the phone with a smile, manages issues that escalate beyond part-time comfort levels, and promotes memberships, classes, events, and gear.",{"name":69,"@type":60,"acceptedAnswer":70},"What availability and scheduling options are required for this position?",{"text":71,"@type":63},"Availability varies, with some weekend and weeknight coverage required. The document lists six schedule options with guaranteed weekly hours and requires time-off requests to be submitted two weeks in advance.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},262840,1790998847,{"code":4,"msg":81,"data":82},"success",[83,88,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":90,"slug":91},12,80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":89,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":120,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","CLIMB IOWA – EAST VILLAGE  \nJob Title: Front Desk Supervisor  \nHours: Vary | Some weekend and weeknight availability required.  \nReports To: Gym Managers and General Manager  \nCompensation: Depends on Experience  \nFRONT DESK SUPERVISOR  \nFront Desk Supervisors at Climb Iowa are responsible for directing and managing staff during daily shifts. Supervisors support staff by providing leadership, knowledge, and training with the support of the Gym Managers. Front Desk Supervisors act as the primary communication between customers, staff, and management. The ideal employee will em body the Climb Iowa Purpose statement: offer exceptional experiences by letting our passions motivate our actions. The Front Desk Supervisor will be the on-duty manager for the gym, being able to perform all tasks expected of Front Desk Instructors. Climb Iowa offers Front Desk Supervisors the opportunity to grow and develop leadership and supervisory skills while in this role. The following list of duties is not exhaustive.  \nESSENTIAL RESPONSIBILITIES & DUITES  \nSUPERVISING DUTIES  \n• Serve as manager on duty that opens and closes Climb Iowa.  \n• Be a resource and keep Front Desk Instructors current on all happenings at both Climb Iowa locations.  \n• Model and teach best practices for customer service, tasks, procedures, and job knowledge to Front Desk Instructors.  \n• Be a positive role model for all Climb Iowa staff.  \n• Delegate tasks to Front Desk Instructors during shifts.  \n• Perform and execute Climb Iowa Training Curriculum to new Front Desk Instructors.  \n• Prepare nightly bank deposits.  \n• Respond to Climb Iowa’s general emails.  \n• Be a staff liaison. Communicate to Gym Managers questions and concerns from part time staff and customers.  \n• Participate in meetings with Gym Managers and Front Desk Instructors.  \nCUSTOMER SERVICE  \n• Be the gold standard in customer interactions.  \n• Be a positive representative of Climb Iowa.  \n• Manage customer issues that escalate beyond part time employees comfort level.  \n• Offer exceptional experiences by providing a positive, interactive experience for all customers.  \n• Greet each customer in a friendly manner.  \n• Provide a positive, interactive experience for all customers.  \n• Answer phone with a smile.  \n• Monitor all forms (q-forms, visitor agreements, membership forms, etc.) so they are filled out correctly and legibly.  \n• Take initiative to get answers to questions you don’t know.  \n• Promote Climb Iowa memberships, classes, events, gear, etc.  \n• Give new customers a tour of the facility as needed.  \n• Be quick to converse with a customer walking in the door.  \n• Ask clear, inquisitive questions to provide the best customer interaction.  \nFACILITY INSTRUCTION & FLOOR MONITORING  \n• Engages with customers, providing assistance with climbing, orientation, and facility offerings.  \n• During orientations, speak in a clear voice so all customers can understand.  \n• Be interactive while watching the floor. Converse with all customers, both members and new customers.  \n• Possess the ability to address a large group of customers.  \nCLEANING & FACILITY MAINTENANCE  \n• Maintain a clean and presentable facility for members and guests.  \n• Perform regular checks on gym, lobby, and bathrooms to assess cleanliness. Remedy any and all items in need of attention as they arise.  \n• Work in combination with other staff and cleaning team to perform cleaning duties during opening, daytime/nighttime hours, and closing.  \n• Follow task lists throughout shift to maintain a clean and presentable facility.  \n• Handle all other tasks assigned by Gym Managers.  \nCOMMUNITY & STAFF RELATIONS  \nIt is important to maintain a positive and engaged mindset towards Climb Iowa and our climbing community. Front Desk Supervisors are the main point of interaction with our community. Front Desk Supervisors are a representation of Climb Iowa to our community and must conduct themselves accordingly.  \nAVAILABILITY  \nScheduling and ava","cbCaibd1iWXIJbJ3","https://ap.wps.com/l/cbCaibd1iWXIJbJ3","pdf",128141,"English","# Job Title and Role Overview\n## Reports To, Compensation, and Hours\n# Essential Responsibilities\n## Supervising Duties\n## Customer Service\n## Facility Instruction and Floor Monitoring\n## Cleaning and Facility Maintenance\n## Community and Staff Relations\n## Availability and Scheduling\n# Job Requirements and Benefits\n## Job Requirements\n## Job Benefits\n# Hiring Process","[{\"question\":\"What does the Front Desk Supervisor do during daily shifts?\",\"answer\":\"The supervisor directs and manages staff during daily shifts, acts as the primary communication between customers, staff, and management, and serves as the on-duty manager who opens and closes the gym.\"},{\"question\":\"What essential customer service responsibilities are expected?\",\"answer\":\"The supervisor sets the standard for customer interactions, greets customers, answers the phone with a smile, manages issues that escalate beyond part-time comfort levels, and promotes memberships, classes, events, and gear.\"},{\"question\":\"What availability and scheduling options are required for this position?\",\"answer\":\"Availability varies, with some weekend and weeknight coverage required. The document lists six schedule options with guaranteed weekly hours and requires time-off requests to be submitted two weeks in advance.\"}]","East Village Front Desk Supervisor Job Description | PDF",1789365198]