[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-307653-105":53,"doc-detail-307653-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","eap-appointment-request-feature-training-opt-in-process","EAP Appointment Request Feature Training - Opt-in Process","","EAP Appointment Request Feature Training explains how members opt in to participate and how the EAP appointment-request feature works within Carelon Behavioral Health. The material covers the opt-in purpose, the provider selection approach (location, specialty, language), and how providers handle requests through accept, modify, or reject actions. It also outlines the agenda, including signing in, viewing the dashboard, and reviewing open, scheduled, and inactive requests, ending with request status and Q&A guidance.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/eap-appointment-request-feature-training-opt-in-process/307653/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/eap-appointment-request-feature-training-opt-in-process/307653.png","ImageObject",442,249,{"name":88,"@type":89},"Finn","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-23","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the EAP appointment request feature?","Question",{"text":108,"@type":109},"Members can request their own EAP appointment and select providers in their area based on factors like location, specialty, and language. Providers can then accept, modify, or reject the request.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the opt-in process work for providers?",{"text":113,"@type":109},"Providers who have not yet opted in must complete a brief intake form by visiting the provided opt-in link. After opting in, they are flagged as a “Preferred Provider” in the system to make it easier for clients to find and request appointments.",{"name":115,"@type":106,"acceptedAnswer":116},"What should providers verify before submitting the opt-in form?",{"text":117,"@type":109},"Providers should verify the information in their provider directory entry is accurate, including email and service addresses. If updates are needed, they must update their information in CAQH before continuing to submit the opt-in form.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},307653,1791105480,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":25},34359740700684,"https://ap-avatar.wpscdn.com/avatar/1f400023980c374ae676?_k=1777273430885731487","EAP Appointment RequestFeature Training  \nCopyright 2023,Carelon Behavioral Health,Inc.  \n3carelon  \n1  \nHousekeeping items  \nInstructor:  \nBarry Cassell,Manager Provider Training  \n·Today's webinar will be 60 min in length  \n·Phones will be muted throughout the webinar  \n·Please submit questions using the chat feature  \n·Q&A will be conducted at the end of thepresentation  \nCopyright 2023,Carelon Behavioral Health,Inc.  \nAgenda  \nOpt-in ProcessSigning in  \nViewing the dashboardOpen requestsScheduled requestsInactive requestsRequest statusQuestions?  \nCopyright 2023,Carelon Behavioral Health,Inc.  \n# About the EAP Appointment Request Feature\n\nPurpose:  \n·Members can request their own EAP appointment  \n·The member can select from providers in their area  \n·Selection can be based on location,specialty,language,etc.  \n·Providers can accept,modify,or,reject the request  \nCopyright 2023,Carelon Behavioral Health,Inc.  \n# Opt-in process\n\nCopyright 2023,Carelon Behavioral Health,Inc.  \n# Opt-in to participate\n\nIf you have yet to opt-in,please complete the brief intake form byvisitinghttps://lp.constantcontactpages.com/sv/UyZr3D/EAPOptlnTraining  \nAfter opting-in,we will flag you as a \"Preferred Provider\"in oursystem-making it easy for clients to find you and requestappointments!  \n6  \n83 carelonAnthemEAPEAP Appointment Request FeatureOpt-In Intake FormThank you foryour interest in our new EAP appointment-request feature.Please verify the information wehave for you in our provider directory is accurate by visiting plan carelonbehavioralhealth.com/find-a-provider.f anyinformation in our directory is inaccurate or needs updating,please update your information inCAQH before submitting this opt-in form.*Provider Name*NPI  \nEnter name  \nEnter NPI number     \n0/50*All emails and service locations in the provider directory are accurate(plan.carelonbehavioralhealth.com/find-a-provider)  \nConfirm email and serviceaddresses are accurate  \nif you answered \"no\"to the question above,please update your information in CAQH before continuingClick here to opt-in  \n# Signing in\n\nCopyright 2023,Carelon Behavioral Health,Inc.  \n8  \nViewing the dashboard  \nFootnote/Source text goes hereCopyright 2023,Carelon Behavioral Health,Inc.","cbCailos59qjeiWt","https://ap.wps.com/l/cbCailos59qjeiWt","pdf",2878048,44,"English","# About the EAP Appointment Request Feature\n## Purpose\n# Opt-in process\n## Opt-in to participate\n# Signing in\n## Viewing the dashboard","[{\"question\":\"What is the purpose of the EAP appointment request feature?\",\"answer\":\"Members can request their own EAP appointment and select providers in their area based on factors like location, specialty, and language. Providers can then accept, modify, or reject the request.\"},{\"question\":\"How does the opt-in process work for providers?\",\"answer\":\"Providers who have not yet opted in must complete a brief intake form by visiting the provided opt-in link. After opting in, they are flagged as a “Preferred Provider” in the system to make it easier for clients to find and request appointments.\"},{\"question\":\"What should providers verify before submitting the opt-in form?\",\"answer\":\"Providers should verify the information in their provider directory entry is accurate, including email and service addresses. If updates are needed, they must update their information in CAQH before continuing to submit the opt-in form.\"}]","EAP Appointment Request Feature Training - Opt-in Process | PDF",1789852563]