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The record describes mandatory processing related to EACEA web contact forms, including how submitted information is stored in a web database and routed to functional mailboxes based on the selected subject. It also covers compliance screening and internal-only risk checks. It identifies the controller, data protection officer contact, purposes, data subject categories, and personal data types handled for visitors and other submitters.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/eacea-web-contact-forms-part-10-2019/307498/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/eacea-web-contact-forms-part-10-2019/307498.png","ImageObject",442,249,{"name":88,"@type":89},"Graffin","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-23","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the EACEA web contact forms processing?","Question",{"text":109,"@type":110},"To enable the public to contact EACEA directly with queries, including visit requests, and to respond as efficiently as possible. A feedback survey request is also sent to visitors after the visit.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How are enquiries submitted through the web contact forms handled?",{"text":114,"@type":110},"Information submitted via the web contact forms is saved in a web database and automatically sent to the relevant functional mailbox depending on the subject selected. Each form is then processed by the owners of that mailbox.",{"name":116,"@type":107,"acceptedAnswer":117},"Who is the controller for the processing, and how can the DPO be contacted?",{"text":118,"@type":110},"The controller is EACEA, with Head of Unit B4 and Head of Unit R1 covering relevant parts (visits and web database). 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Mandatory records under Art 31 of the Regulation (recommendation: make the header and part 1 publicly available)  \n2. Compliance check and risk screening (initial; part 2 is internal only to the Agency, not published) The ground for the record is (tick the relevant one):  \n Regularization ofa data processing operation already carried out  Record of a new data processing operation prior to its implementation  Change of a data processing operation.  \n\n| EACEA Web Contact Forms |  |\n| --- | --- |\n| 1 | Last update of this record (where applicable) |\n|  | First version is 09 09 2019 |\n| 2 | Short description of the processing |\n|  | Web contact forms are made available on the EACEA website to allow web users to contact the Agency. The information submitted is submitted to the EACEA INFO functional mailbox accessible to EACEA B4, and automatically saved in a web database accessible only to the EACEA R1 Communication team and to DG DIGIT and DG COMM. From this database, the enquiries are automatically sent to the relevant functional mailbox, depending on the subject chosen in the drop down menu of the web contact form.\u003Cbr>Each form is automatically sent to the corresponding functional mailbox within the Agency and treated by the owners of that functional mailbox. |\n\n\n|  | Queries submitted via the General Questions form are sent to the eacea-info@ec.europa.eu functional mailbox. Queries are also submitted directly to this functional mailbox by people who have previously had email exchanges with EACEA INFO. Following the initial submission via the contact form, correspondence takes place between the submitter of the query and the functional mailbox directly.\u003Cbr>This functional mailbox is managed by the EACEA B4 - 002 Business Processees & Data Intelligence team. A member of the team replies directly to most queries received. If the request concerns another area of work of the Agency, it will be forwarded to the relevant functional mailbox within EACEA.\u003Cbr>Groups of people wishing to visit EACEA premises can select ‘Visits to the Agency’ from the General Questions contact form to submit their request. Following a reply from the Agency, all follow-up correspondence between EACEA and the visiting group is then done via the EACEA VISITS functional mailbox , which is managed by the Communication sector of EACEA Unit R1 . |\n| --- | --- |\n| Part 1-Article 31 Record |  |\n| 4 | Name of the Controller\u003Cbr>Unit(s) and/or function of person acting on behalf of the Controller |\n|  | Controller: European Education and Culture Executive Agency Head of Unit B4 – Operational Support and Business Processes\u003Cbr>Head of Unit R1 – People, Workplace and Communication (for the parts concerning the visits and the web database) .\u003Cbr>EACEA-INFO@ec.europa.eu |\n| 5 | Contact details of the Data Protection Officer (DPO) |\n|  | EACEA-data-protection@ec.europa.eu |\n| 6 | Name and contact details of joint controller (where applicable) |\n|  | N/A |\n| 7 | Name and contact details of processor (where applicable) |\n|  | N/A |\n| 8 | Purpose of the processing |\n|  | To enable the public (visitors to our website) to contact EACEA directly with their queries (","cbCaiioqQ1N2N43I","https://ap.wps.com/l/cbCaiioqQ1N2N43I","pdf",614839,"English","# Record of Personal Data Processing\n## Mandatory records under Art. 31\n## EACEA Web Contact Forms\n## Controller and DPO contacts\n## Purpose and data subject categories\n## Categories of personal data","[{\"question\":\"What is the purpose of the EACEA web contact forms processing?\",\"answer\":\"To enable the public to contact EACEA directly with queries, including visit requests, and to respond as efficiently as possible. A feedback survey request is also sent to visitors after the visit.\"},{\"question\":\"How are enquiries submitted through the web contact forms handled?\",\"answer\":\"Information submitted via the web contact forms is saved in a web database and automatically sent to the relevant functional mailbox depending on the subject selected. Each form is then processed by the owners of that mailbox.\"},{\"question\":\"Who is the controller for the processing, and how can the DPO be contacted?\",\"answer\":\"The controller is EACEA, with Head of Unit B4 and Head of Unit R1 covering relevant parts (visits and web database). The DPO can be contacted at EACEA-data-protection@ec.europa.eu.\"}]","EACEA Web Contact Forms - Part 10-2019 | PDF",1789850410]