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OTRA was created to safeguard taxpayer rights and to assist taxpayers who are experiencing problems with the Tax Department.  \nWhen to use this form  \nUse this form if you are experiencing any of the following problems:  \n• You are facing a threat of immediate adverse action (such as seizure of an asset) for a debt you believe is not owed or where the action is, in your view, unwarranted, unfair, or illegal.  \n• You are experiencing undue economic harm or are about to suffer undue economic harm because of your tax problem.  \n• You believe there has been an undue delay by the Tax Department in providing a response or resolution to your problem or inquiry.  \n• You believe the tax laws, regulations, or policies are being administered unfairly or have impaired (or will impair) your rights.  \n• You believe a Tax Department system or procedure has failed to operate as intended, or has failed to resolve your problem or dispute.  \n• You believe that the unique facts of your case or compelling public policy reasons warrant assistance.  \nWhen not to use this form  \n• If you have not exhausted all reasonable efforts to obtain timely relief through normal Tax Department channels.  \n• To seek legal or tax return preparation advice.  \n• To seek review of an unfavorable administrative law judge, Tax Appeals Tribunal, or judicial determination.  \nSpecific instructions  \nTaxpayer information  \nEmail address – We may contact you by email if we’re unable to reach you by telephone.  \nSocial Security number or taxpayer identification number –  \nEnter your Social Security number, or taxpayer identification number if this request involves a business or non-individual entity (such as a partnership, corporation, trust, or self-employed individual) .  \nBusiness contact person – If a business entity is filing this form, enter the name of the person to contact about the request. This may be the corporate officer signing the request, or another person authorized to discuss the matter.  \nPower of attorney  \nIf you choose to have a representative act on your behalf, you must complete a power of attorney form.  \nBusinesses and individuals: use Form POA-1, Power of Attorney  \nEstates: use Form ET-14, Estate Tax Power of Attorney You can get these forms [from our website at](from our website at www.tax.ny.gov)[ www.tax.ny.gov](from our website at www.tax.ny.gov). Include the power of attorney form when you submit this form","cbCaifdC2lBeDSlX","https://ap.wps.com/l/cbCaifdC2lBeDSlX","pdf",789021,"English","# Taxpayer information\n## Describe the tax problem you are experiencing\n## Describe the relief/assistance you are requesting\n## Signature and date\n# Instructions\n## General information\n## When to use this form\n## When not to use this form\n## Specific instructions\n## Taxpayer information\n## Power of attorney\n## Describe the tax problem you are experiencing\n## Where to file","[{\"question\":\"What is the Office of the Taxpayer Rights Advocate (OTRA) and why use DTF-911?\",\"answer\":\"OTRA is an independent organization within the New York State Department of Taxation and Finance created to safeguard taxpayer rights. Use DTF-911 to request assistance when you are experiencing problems with the Tax Department.\"},{\"question\":\"When should you use DTF-911?\",\"answer\":\"Use this form if you face a threat of immediate adverse action, undue economic harm, an undue delay in response or resolution, unfair administration of tax laws affecting your rights, or system/procedure failures to resolve your problem. It may also apply when unique facts or compelling public policy reasons warrant assistance.\"},{\"question\":\"When should you not use this form?\",\"answer\":\"Do not use it if you have not exhausted all reasonable efforts to obtain timely relief through normal Tax Department channels. It also should not be used to seek legal advice or tax return preparation advice, or to request review of an unfavorable administrative law judge, tribunal, or judicial determination.\"}]","DTF-911 - Request for Assistance from the Office of the Taxpayer Rights Advocate - 8/22 | PDF",1789815187]