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Responsibilities include professional grooming tasks (clipping, brushing, bathing, nail trimming, flea treatment, deoderising), safe workplace practices, volunteer supervision, and adherence to RSPCA SA policies. The role also covers animal handling using positive reinforcement, identification of health and behavioural concerns, accurate record keeping in shelter databases, bookings, adoptions assistance, responsible pet care education, and maintaining high presentation standards.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/dog-groomer-position-description/263376/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/dog-groomer-position-description/263376.png","ImageObject",442,249,{"name":88,"@type":89},"Fahsai","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-09","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What grooming services are included in the Dog Groomer role?","Question",{"text":108,"@type":109},"The role provides clipping, brushing, nail clipping, bathing, flea treatment, and deoderising, aiming for a positive grooming experience for the animal and owner.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which safety and compliance requirements must be followed?",{"text":113,"@type":109},"The Dog Groomer must adhere to workplace health and safety and injury management procedures, assist with hazard and risk control measures, and understand and comply with RSPCA SA policies and processes.",{"name":115,"@type":106,"acceptedAnswer":116},"What responsibilities relate to animals’ care, records, and processes like boarding and adoption?",{"text":117,"@type":109},"The role includes positive reinforcement handling, identifying illness or behavioural concerns, maintaining accurate animal records in shelter databases, making bookings, checking animals in and out for boarding, and facilitating adoptions accurately.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},263376,1790439046,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","| Reports to | Retail Manager | Business Unit | Commercial Operations |\n| --- | --- | --- | --- |\n\n\n| Role Purpose |\n| --- |\n| The Dog Groomer provides a professionally skilled grooming service to customers through the provision of excellent clipping, brushing, nail clipping, bathing, flea treatment and deoderising.\u003Cbr>To role also provides excellent customer service to retail and boarding customers that ensures the needs of customers are being satisfied, positive animal outcomes reached, and revenue opportunities are maximised. |\n| Key Responsibilities |\n| 􀁸 Adhere to defined workplace health and safety and injury management policies and procedures relating to the work being undertaken in order to ensure own safety and that of others in the workplace. Assist in the identification of hazards, assessments of risks and implementation of risk control measures to protect own health and safety and to avoid adversely the health and safety of any other person.\u003Cbr>􀁸 Provide high quality grooming services through provision of excellent clipping, brushing, nail clipping, bathing, flea treatment and deoderising, and ensuring a positive grooming experience for the animal and a positive customer service experience for the animal’s owner.\u003Cbr>􀁸 Maintain Dog Grooming care clean and tidy at all times.\u003Cbr>􀁸 Supervise volunteers; assign tasks and monitor performance against business objectives and ensure a high level of professional service is provided.\u003Cbr>􀁸 Understand and adhere to RSPCA SA policies, procedures and processes. Train and monitor volunteers to ensure compliance. Model Leadership behaviour that supports compliance.\u003Cbr>􀁸 Acknowledge members of the public and volunteers promptly when you see them to ensure they feel welcomed to the shelter.\u003Cbr>􀁸 Provide customer service that exceeds customer expectations to enhance customer relationships.\u003Cbr>􀁸 Assist members of the public to navigate the boarding, retail and adoption processes.\u003Cbr>􀁸 Facilitate adoptions accurately.\u003Cbr>􀁸 Make bookings and check animals in and out for boarding accurately.\u003Cbr>􀁸 Educate members of the public regarding responsible pet care and animal welfare.\u003Cbr>􀁸 Maintain exceptional personal presentation standards at all times.\u003Cbr>􀁸 Implement up-selling and cross-promotion products and services initiatives to improve quality of life for animals and increase revenue opportunities.\u003Cbr>􀁸 Provide an engaging, educational customer experience to maximise repeat customers and customer referrals.\u003Cbr>􀁸 Ensure the integrity of shelter databases (e.g. ShelterMate, Petexec) to enable accurate, secure and timely reporting and analysis of animal operations and to meet reporting obligations.\u003Cbr>􀁸 Interact with animals using positive reinforcement and prescribe animal handling techniques.\u003Cbr>􀁸 Identify animals with signs of illness, injury or behavioural problems, advise relevant manager immediately of concerns.\u003Cbr>􀁸 Complete accurate animal record keeping on relevant paperwork, into databases (e.g. ShelterMate and Pet Admin) and other established record management systems, within the required timeframe.\u003Cbr>􀁸 Undertake additional duties to meet operational requirements as requested by the Retail Manager. |\n| Key relationships |\n| Internal – Retail staff, Volunteers, Retail Manager, and Commercial Development Manager, Volunteer Program Manager, shelter leaders, Vet Services, human resources business unit, fundraising, communications and marketing, rescue officers.\u003Cbr>External – Suppliers, customers and members of the public, external vets |\n\n| Key Competencies |\n| --- |\n| Attention to Detail -Accomplishes tasks through concern for all areas involved, no matter how small. Shows concern for all aspects of the job. Accurately checks processes and tasks. Maintains watchfulness over a period of time.\u003Cbr>Communication – Expresses ideas effectively in individual and group situations (including verbal and nonverbal communication); clearly expresses ideas in memo, letters or reports that have ap","cbCaijCT2XpXpqHc","https://ap.wps.com/l/cbCaijCT2XpXpqHc","pdf",303813,"English","# Role Purpose\n# Key Responsibilities\n## Key relationships\n# Key Competencies\n# Expectations\n# Experience & Knowledge\n# Requirements","[{\"question\":\"What grooming services are included in the Dog Groomer role?\",\"answer\":\"The role provides clipping, brushing, nail clipping, bathing, flea treatment, and deoderising, aiming for a positive grooming experience for the animal and owner.\"},{\"question\":\"Which safety and compliance requirements must be followed?\",\"answer\":\"The Dog Groomer must adhere to workplace health and safety and injury management procedures, assist with hazard and risk control measures, and understand and comply with RSPCA SA policies and processes.\"},{\"question\":\"What responsibilities relate to animals’ care, records, and processes like boarding and adoption?\",\"answer\":\"The role includes positive reinforcement handling, identifying illness or behavioural concerns, maintaining accurate animal records in shelter databases, making bookings, checking animals in and out for boarding, and facilitating adoptions accurately.\"}]","Dog Groomer Position Description | PDF",1789370420]