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It specifies owners and key personnel roles, including technical analysis and customer and internal communications. The plan sets recovery time objectives and recovery point objectives for the Moodtalk Platform components, describes annual test runs and lessons learned, and provides a step-by-step emergency response and failover workflow between production and integration environments. It also requires monitoring and postmortem creation.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/disaster-recovery-plan-drp-business-continuity-procedures/244338/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/disaster-recovery-plan-drp-business-continuity-procedures/244338.png","ImageObject",442,249,{"name":88,"@type":89},"Elsa","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Disaster Recovery Plan (DRP)?","Question",{"text":108,"@type":109},"The DRP outlines strategies and procedures to ensure business continuity and minimize disruption impact during disasters or service interruptions.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How are recovery targets defined for different platform components?",{"text":113,"@type":109},"The plan lists recovery time objective (RTO) and recovery point objective (RPO) for the Moodtalk Platform, including the marketing website, self-service help center, helpdesk, and the platform itself.",{"name":115,"@type":106,"acceptedAnswer":116},"What steps are required to perform a failover from PROD to INTG?",{"text":117,"@type":109},"The failover procedure includes validating PROD database and IDP functionality, updating INTG configuration and access, restoring backups when needed, deploying the latest release to INTG, rerouting DNS to INTG, updating internal DNS zones, and verifying service functionality.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},244338,1791742931,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},137455077381,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Disaster Recovery Plan (DRP)  \n\n| Status | \u003Cbr>ACTIVE |\n| --- | --- |\n| Owner |  @Jonas Purtschert  |\n| Last update |  23 Oct 2024  |\n\nTable of Contents  \n1. Introduction  \n2. Key Personnel  \n3. Objectives and Priorities  \n4. Testruns of DRP  \n5. Emergency Response Plan  \n6. Failover of Service  \n7. Postmortem  \nIntroduction  \nThe Disaster Recovery Plan (DRP) outlines our organization's strategies and procedures for ensuring business continuity and minimizing the impact of disasters or disruptions.  \nKey Personnel  \n\n| Name | Position | Email |\n| --- | --- | --- |\n| Loris Niederberger | Lead Business Development | [loris@moodtalk.ch](loris@moodtalk.ch) |\n| Jonas Purtschert | Lead Technology | [jonas@moodtalk.ch](jonas@moodtalk.ch) |\n\nObjectives and Priorities  \n\n| Objective | Recovery Time Objective | Recovery point objective |\n| --- | --- | --- |\n| Moodtalk Platform | 24 hours | 24 hours |\n| Marketing Website | 3 days | 7 days |\n| Self-Service Helpcenter | 7 days | 7 days |\n| Helpdesk (Ticketing) | 3 days | 24 hours |\n\nThe marketing website , self-service help center and help desk are provided by external providers whose service level agreements guarantee the RTO and RPO. The following paragraphs focus on the Moodtalk Platform.  \nTest runs of DRP  \nThe disaster recovery plan is tested every year.  \n\n| Test Date & Objectives | Recovery Time | Comments |\n| --- | --- | --- |\n| 24.08.2024 , Moodtalk Platform | 8 hours | Issue with deployment via Pipeline fixed. Recovery time could be minimized by expanding IaC to all services. |\n\nEmergency Response Plan  \nIn case of an emergency, the following response plan must be followed:  \n1. Notify key personnel  \n2. Contact and set up disaster recovery team , the following key roles must be defined:  \na. Technical Lead (Responsible for the technical analysis of the incident and the post-mortem analysis)  \nb. Customer Communication Lead (Responsible for the communication to all customers and for public communication, [e.g. website](e.g. website) , social media)  \nc. Internal Communication Lead (Responsible to inform internal teams about the status of the incident)  \n3. Determine the degree of disaster and whether a failover needs to be initiated  \n4. Notify users of the disruption of service  \n5. Fix issue or execute failover plan (see section below)  \n6. While the fix or failover is in progress , update key personnel at least once every two hours  \n7. Monitor the services as soon as the fix or failover has been completed  \n8. Notification of users about the resolution of problems  \n9. Create post-mortem analysis  \nFailover of Service  \nDuring a failover from the PROD (Production) system to the INTG (Integration) system , all critical services and data are seamlessly redirected from the primary production environment to the designated integration environment. This transition ensures minimal disruption to ongoing operations and maintains continuity of service for end-users.  \nThe failover process involves activating redundant systems and rerouting traffic to the INTG system , which has been configured to mirror the functionality and performance of the PROD system.  \nTo perform a failover, the following sequence of actions must be followed:  \n1. Check if the production database management system of the PROD environment still works  \na. If yes ,  \ni. update INTG configuration to point to the database from the PROD environment  \nii. update resource group of PROD database so that the INTG environment has connection access  \niii. add internal IP from INTG environment to whitelist of PROD database  \nb. If no ,  \ni. Restore the last backup from PROD and import the backup into the INTG environment  \n2. Check if the IDP of the PROD environment still works:  \na. If yes ,  \ni. update INTG configuration to point to the IDP service from the PROD environment  \nb. If no ,  \ni. Restore IDP database from last backup and import the backup into the INTG environment 3. Deploy latest production release to the INT","cbCaivF97KuP0F3S","https://ap.wps.com/l/cbCaivF97KuP0F3S","pdf",109495,"English","# Introduction\n# Key Personnel\n# Objectives and Priorities\n# Testruns of DRP\n# Emergency Response Plan\n# Failover of Service\n# Postmortem","[{\"question\":\"What is the purpose of the Disaster Recovery Plan (DRP)?\",\"answer\":\"The DRP outlines strategies and procedures to ensure business continuity and minimize disruption impact during disasters or service interruptions.\"},{\"question\":\"How are recovery targets defined for different platform components?\",\"answer\":\"The plan lists recovery time objective (RTO) and recovery point objective (RPO) for the Moodtalk Platform, including the marketing website, self-service help center, helpdesk, and the platform itself.\"},{\"question\":\"What steps are required to perform a failover from PROD to INTG?\",\"answer\":\"The failover procedure includes validating PROD database and IDP functionality, updating INTG configuration and access, restoring backups when needed, deploying the latest release to INTG, rerouting DNS to INTG, updating internal DNS zones, and verifying service functionality.\"}]","Disaster Recovery Plan (DRP) - Business Continuity Procedures | PDF",1789216128]