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Leads and manages department activities including financial aid and scholarship packaging, awarding, disbursing, and reporting, while maintaining complete and accurate records. Prioritizes continual improvement of customer services and communications through collaboration, technology, and partnerships, and requires counseling support to students and stakeholders. 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The role also prioritizes improving customer service and communications.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which essential functions are central to this position?",{"text":113,"@type":109},"Providing leadership to the department, planning and coordinating financial aid and scholarship processes, ensuring compliance and accurate records, and developing policies and procedures. It also includes collaboration across campus units and resolving stakeholder issues.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications and skills are required?",{"text":117,"@type":109},"A bachelor’s degree in a related field is required (master’s preferred), at least 3 years of relevant financial aid or higher education finance experience, and 3 years of management experience in a relevant field. The role requires strong analytical and communication skills, proficiency with Google Workspace and Microsoft Office, and understanding of FERPA for handling confidential information.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261271,1790108155,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},2336478940794,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","JOB TITLE: Director of Student Financial Services  \nDEPARTMENT: Student Financial Services  \nSUPERVISOR: AVP, Student Success  \nFLSA STATUS: Exempt  \nMAJOR PURPOSE:  \nThe Director of Student Financial Services is responsible for administering all financial aid programs and student accounts operations, ensuring compliance with all federal, state, and institutional financial aid regulations, policies, and procedures. This position will have a priority focus on the continual improvement of customer services and communications for the department.  \nThis position is full-time (40 hours per week) , 100% in-person, and on campus. Occasional remote working may be approved by the supervisor.  \nA consumer credit check is required-must not be in default on any personal student loans.  \nThe pay range for this position is generally: $70 ,000- $90 ,000. per year. Individual pay is generally determined by a number of factors including job-related skills, experience, relevant education or training and location.  \nESSENTIAL FUNCTIONS:  \n● Provides leadership and direction to the Student Financial Services Department.  \n● Plans, directs, manages, and coordinates all activities of the department. Reviews, develops, and implements policies, procedures, and technology to facilitate on-time, accurate, efficient, and innovative financial aid and student accounts services.  \n● Assure a high level of collaboration and communication with campus and university stakeholders.  \n● Manages, coordinates, and supervises all department operations and activities including financial aid and scholarship packaging, awarding, disbursing, and reporting.  \n● Ensures compliance with appropriate campus and university policies and procedures, and state and federal rules and regulations. Maintain complete and accurate records.  \n● Reviews, develops, and implements policies and procedures to assure that the office provides understandable, useful, and timely information to, and communication with, students, faculty, staff, university administrators, and other constituents (e.g. , parents and alumni) while adhering to regulations, policies, and procedures. Utilizes technology, internal collaboration, and external partnerships to enhance business processes within and across Student Success and Enrollment departments.  \n● Collaborates closely with the Enrollment Department, Student Success, and all other units to support recruitment, retention, and graduation.  \n● Works closely with students, parents, staff, faculty, and other stakeholders to resolve issues. Provides counseling to students, parents, and others.  \n● Oversees and supervises unit staff and provides training and technical guidance. Encourages professional development and positive problem-solving.  \n● Responsibilities include fiscal, budgetary, and resource management ; personnel recruitment and evaluation; professional development ; and development of best practices.  \n● Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to financial aid/scholarships.  \n● Remain professionally active and up-to-date on best practices in student financial services initiatives and strategies.  \n● Performs other duties as assigned.  \nQUALIFICATIONS:  \nEDUCATION/CERTIFICATIONS:  \n● Bachelor’s degree in related field required, Master's degree in related field preferred  \nREQUIRED KNOWLEDGE/EXPERIENCE:  \n● At least 3 years of experience in financial aid, scholarship administration, higher education finance, or a related field. Additional experience with student services is preferred.  \n● 3 years of management experience in a relevant field.  \n● Extensive knowledge of Financial Aid programs and regulations.  \n● Proficiency in Google Workspace (i.e. Drive, Sheets, Docs) and Microsoft Office Suite (i.e. Word, Excel, Power Point, Publisher) and highe","cbCaik1kumV83gSV","https://ap.wps.com/l/cbCaik1kumV83gSV","pdf",104300,"English","# Job Title\n# Major Purpose\n## Customer service and communications focus\n# Essential Functions\n# Qualifications","[{\"question\":\"What is the major purpose of the Director of Student Financial Services role?\",\"answer\":\"Administer financial aid programs and student accounts operations while ensuring compliance with federal, state, and institutional regulations. The role also prioritizes improving customer service and communications.\"},{\"question\":\"Which essential functions are central to this position?\",\"answer\":\"Providing leadership to the department, planning and coordinating financial aid and scholarship processes, ensuring compliance and accurate records, and developing policies and procedures. It also includes collaboration across campus units and resolving stakeholder issues.\"},{\"question\":\"What qualifications and skills are required?\",\"answer\":\"A bachelor’s degree in a related field is required (master’s preferred), at least 3 years of relevant financial aid or higher education finance experience, and 3 years of management experience in a relevant field. The role requires strong analytical and communication skills, proficiency with Google Workspace and Microsoft Office, and understanding of FERPA for handling confidential information.\"}]","Director of Student Financial Services - 9-23 Job Description | PDF",1789351010]