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The role oversees daily operations, special education services, in-office therapy, and program enrollment, including operational planning, resource management, efficiency evaluation, compliance, and staff productivity improvements. Key functions cover policy and documentation management, client and contract relationship oversight, financial monitoring and billing, staff evaluation and meetings, hiring recommendations, treatment plan approvals, compliance leadership, and CARF accreditation efforts. Qualifications emphasize management and administrative experience, QuickBooks proficiency, accreditation/compliance experience, travel readiness, and strong English communication.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/director-of-operations-job-description-updated/257460/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/director-of-operations-job-description-updated/257460.png","ImageObject",442,249,{"name":88,"@type":89},"Terk","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Who does the Director of Operations report to, and who provides supervision/coordination?","Question",{"text":109,"@type":110},"The position reports to the Executive Director. Supervision covers all staff as appropriate to their responsibilities, and coordination includes the entire staff, Board of Directors, and the Medical Director.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the main responsibilities of the Director of Operations?",{"text":114,"@type":110},"The role oversees daily operations, special education services, in-office therapy, and program enrollment, while managing resources, implementing operational plans, ensuring proper procedures, and evaluating efficiency and compliance.",{"name":116,"@type":107,"acceptedAnswer":117},"Which financial and compliance duties are included in the job functions?",{"text":118,"@type":110},"The Director of Operations monitors financials, reporting, cash flow, financial audits, accounting software, regular/on-demand financial reports, billing processes, and department budgets. 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Responsible for managing resources, developing and implementing operational plans, and ensuring that procedures are carried out properly. Regularly evaluates organizational efficiency and compliance, and makes necessary changes to maximize staff productivity. Ensures daily operations run smoothly and as efficiently as possible.  \nJob Functions  \n1. Develop, implement and review operational policies and procedures, including managing client accounts.  \na. Oversees program enrollment for all programs and services.  \n2. Manages the creation, implementation, collection, and maintenance of operational documentation.  \n3. Manages CTC’s contract and clients relationships:  \na. Develops and maintains positive relationships with contractees, clients, and caregivers.  \nb. Coordinates staff assignments.  \nc. Cultivate relationships with referral sources.  \nd. Coordinates satisfaction survey creation and distribution.  \ne. Evaluates return on investment for clients and contracts.  \n4. Oversees financial monitoring, reporting, cash flow management, and financial audits.  \na. Manages accounting software.  \nb. Prepares financial reports regularly and on-demand.  \nc. Manages billing processes.  \nd. Manages department budgets.  \n5. Promotes a culture of top performance and high morale.  \n6. Coordinates with relevant staff to identify hiring needs and recommend competent personnel.  \n7. Coordinates with the Medical Director for approval of treatment plans.  \n8. Evaluates department staff.  \n9. Coordinates staff meetings and agency-sponsored professional development.  \n10. Fills the role of compliance officer and leads the effort to obtain a CARF accreditation.  \na. Coordinates with other directors and department heads to meet organizational compliance requirements.  \nQualifications  \n1. Management experience.  \n2. Administrative or other office experience.  \n3. Proficiency with Quickbooks.  \n4. Experience with accreditation/compliance. Medical compliance experience preferred.  \n5. Willingness and ability to travel within a 75 mile radius of the office.  \n6. Knowledge of school-based and special education practices preferred.  \nCore Competencies  \n1. Effectively coordinate teams with a variety of communication and learning styles.  \n2. Works efficiently and effectively towards goals.  \n3. Computer literacy and knowledge of Google Apps, Microsoft Office, and office hardware such as phones, printers, fax machines, iPads, etc.  \n4. Excellent written and verbal English skills.  \nUpdated: 8/20/2021 2","cbCaim1TX9D1NGUt","https://ap.wps.com/l/cbCaim1TX9D1NGUt","pdf",183308,"English","# Job Description\n## Organizational Relationships\n## Job Summary\n## Job Functions\n## Qualifications\n## Core Competencies","[{\"question\":\"Who does the Director of Operations report to, and who provides supervision/coordination?\",\"answer\":\"The position reports to the Executive Director. Supervision covers all staff as appropriate to their responsibilities, and coordination includes the entire staff, Board of Directors, and the Medical Director.\"},{\"question\":\"What are the main responsibilities of the Director of Operations?\",\"answer\":\"The role oversees daily operations, special education services, in-office therapy, and program enrollment, while managing resources, implementing operational plans, ensuring proper procedures, and evaluating efficiency and compliance.\"},{\"question\":\"Which financial and compliance duties are included in the job functions?\",\"answer\":\"The Director of Operations monitors financials, reporting, cash flow, financial audits, accounting software, regular/on-demand financial reports, billing processes, and department budgets. It also fills the compliance officer role and leads efforts to obtain CARF accreditation.\"}]","Director of Operations - Job Description - Updated | PDF",1789313971]