[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-258446-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-258446-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","digital-it-job-description-it-technician-g6","Digital IT - Job Description - IT Technician (G6)","","Digital IT Job Description defines the IT Technician (G6) role within Digital Services. It outlines responsibilities across 2nd line hardware and software support, incident and request handling under service level agreements, IT diagnostics and problem solving, and triage of monitoring and alerting tickets. The document emphasizes 24/7 service coverage, documented processes aligned to ITIL policy, continual service improvement, and collaboration across IT and business teams. 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It also triages monitoring and alerting tickets and helps ensure smooth operation of computer systems.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the role handle service availability and working hours?",{"text":68,"@type":64},"Digital Services operates 24/7, and the role may require work out of hours to maintain high service availability and support completion of planned changes.",{"name":70,"@type":61,"acceptedAnswer":71},"Which SFIA competency areas are included for this role?",{"text":72,"@type":64},"The document lists SFIA skill areas such as Knowledge Management, Porting/Software Configuration, Specialist advice, System Installation/decommissioning, Security Administration, Incident Management, and Customer Service, each with an SFIA level and role-specific descriptions.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},258446,1791570726,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":55,"slug":121},21,"Paper Templates","papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},19241457091524,"https://us-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Digital IT – Job Description  \nFunction: Digital Services  \nRole Title: IT Technician (G6)  \nReports To: Technician Team Leader  \nOverview  \nDigital Services (DS) refer to the application of business and technical expertise to enable the creation, management, and optimization of or access to information and business processes. This function is the first point of contact for end user issues and is supported by Digital IT Service Desk, Technical Services and Operations Management.  \nIT Technicians diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems. IT Technician responsibilities include installing and configuring computer hardware and software and being a primary point of contact for IT support.  \nThe Digital IT Service is a 24/7 operation and there may be a requirement to work out of hours, when required to ensure high service availability and completion of planned changes.  \nResponsibilities.:  \n• Delivery of 2nd line hardware and software services (including data centre maintenance and audio visual) to the University; face to face or remotely  \n• Delivery of incidents and requests within the defined service level agreements  \n• Undertaking IT diagnostics and problem solving  \n• Responsible for triage of all monitoring and alerting tickets  \n• Creation and maintenance of documented process and procedures  \n• Adherence to all ITIL policy, process and procedures implemented within Digital IT  \n• Collaborates within IT and other business areas to deliver the Digital vision  \n• Identifies and delivers continual service improvement initiatives which enhance the user experience, deliver operational efficiency and/or support the University strategy  \n• Establishes a working understanding of risk & governance, procurement and cyber policies  \n• Takes ownership of escalations/urgent assistance or complex tickets which require co-ordination with wider IT  \n• Operationalises support provided by our 3rd parties/vendors to deliver quality outcomes  \nSalford behaviours  \n•  Connecting: Consciously connects with people to build trusting relationships over time and helps others to form networks that will support them in their work and learning  \n•  Evolving: Creates a better future through a constant focus on improvements and innovation  \n•  Co-creating: Works with and through others to generate the best possible ideas and solutions.  \nQualifications– Professional Skills Certifications (essential or desired)  \n• Graduate qualification or relevant professional experience  \nBackground & Experience  \n• Experience in IT in a diagnostic and problem-solving role  \n• In-depth understanding of diverse computer systems and networks.  \n• Experience of installing and configuring appropriate software and functions according to specifications  \nSkills Framework for the Information Age (SFIA) -IT Skills & Competencies  \n\n| Skill name & key responsibilities | SFIA Level | SFIA skill-level description selected for this role |\n| --- | --- | --- |\n| Knowledge Management | 4 | Organises knowledge assets and oversees the lifecycle of identifying, capturing, classifying, storing and maintaining assets. Facilitates sharing, collaboration and communication of knowledge. Monitors the use and impact of knowledge; interrogates existing knowledge content to identify issues, risks and opportunities. Implements specific knowledge management initiatives. |\n| Porting/Software Configuration | 4 | Configures software and equipment and tests platform-specific versions of one or more software products. Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards. |\n| Specialist advice | 4 | Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations. Recognises and identifies the boun","cbCaifMzNRn0oVuK","https://ap.wps.com/l/cbCaifMzNRn0oVuK","pdf",210051,"English","# Digital IT - Job Description\n## Function and role overview\n## Responsibilities and Salford behaviours\n## Qualifications and professional skills\n## Background and experience\n## SFIA IT skills & competencies","[{\"question\":\"What is the IT Technician (G6) role responsible for in Digital Services?\",\"answer\":\"The role provides 2nd line hardware and software services, supports incidents and requests within defined service level agreements, and performs IT diagnostics and problem solving. It also triages monitoring and alerting tickets and helps ensure smooth operation of computer systems.\"},{\"question\":\"How does the role handle service availability and working hours?\",\"answer\":\"Digital Services operates 24/7, and the role may require work out of hours to maintain high service availability and support completion of planned changes.\"},{\"question\":\"Which SFIA competency areas are included for this role?\",\"answer\":\"The document lists SFIA skill areas such as Knowledge Management, Porting/Software Configuration, Specialist advice, System Installation/decommissioning, Security Administration, Incident Management, and Customer Service, each with an SFIA level and role-specific descriptions.\"}]","Digital IT - Job Description - IT Technician (G6) | PDF",1789322293]