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The role conducts initial interviews, follows up to confirm intake readiness, communicates for scheduling, ensures authorization protocol compliance, and documents referral information in the EHR. It also staffs cases with co-occurring needs, obtains authorization data for insurance pay clients, reviews treatment and fee agreements for self-pay clients, manages census and bed availability, and provides daily status updates for aftercare placement. 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The role includes initial interviews, referral follow-ups, EHR documentation, authorization processing, and coordinating with the treatment team for entry criteria.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the role handle authorization, billing, and self-pay arrangements?",{"text":114,"@type":110},"Follow protocols for authorization and processing of referrals for insurance pay clients, obtaining needed information and contacts for clinical staff. Work closely with the billing department and discuss treatment and fee agreements for self-pay clients prior to entry.",{"name":116,"@type":107,"acceptedAnswer":117},"What qualifications and competencies are required for this position?",{"text":118,"@type":110},"Require a high school diploma (or equivalent) and 3 years of relevant experience, plus maintenance of Oregon driver license and current BLS. 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All services provided will be person-centered and culturally competent. The Detox Intake Coordinator must demonstrate patience with clients, be aware of culturally appropriate behavior and its effects on the responses of clients and be flexible based on the needs of each client.\u003Cbr>ESSENTIAL FUNCTIONS\u003Cbr>1. Provides initial contact with all referral clients which may include initial interviews with all clients for either self-or professional referrals;\u003Cbr>2. Follows up on the referrals in a timely manner to ensure that appropriate care is received, client Is prepared for intake, and understands the detox process;\u003Cbr>3. Communicates with patients in a timely basis for all scheduling requirements;\u003Cbr>4. Follows protocols for proper authorization and processing of all referrals;\u003Cbr>5. Enters all referral, hospital, outpatient, and other patient specialty health service information into the EHR according to agency policies and procedures;\u003Cbr>6. Establishes a rapport with incoming clients;\u003Cbr>7. Schedules clients for detox intake;\u003Cbr>8. Ensures all referrals with co-occurring mental health or medical concerns are staffed with the\u003Cbr>treatment team, including medical/nursing staff when applicable, to determine that all entry criteria have been met;\u003Cbr>9. Obtains the necessary information to facilitate authorization for insurance pay clients and provide the needed information and contacts to the clinical staff upon prior to entry into the program;\u003Cbr>10. Discusses treatment and fee agreements for self-pay clients contracts prior to entry. When the client enters the program provides the needed information to the office and clinical staff;\u003Cbr>11. Tracks census and monitors all beds for both state funded beds and the private sector, to maintain the proper ratio of beds available;\u003Cbr>12. Provides daily status updates to staff during the staff meeting each morning to coordinate aftercare placements;\u003Cbr>13. Works closely with the billing department and individual counselors to ensure billings and private payments are completed as required;\u003Cbr>14. Other related duties as assigned by the Program Supervisor/Director.\u003Cbr>ORGANIZATIONAL RESPONSIBILITIES\u003Cbr>1. Performs work in alignment with the BestCare’s mission, vision, values;\u003Cbr>2. Supports the organization’s commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;\u003Cbr>3. Strives to meet Program/Department goals and supports the organization’s strategic goals; |  |  |  |\n\n4. Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;  \n5. Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;  \n6. Attends required program/staff meetings and completes assigned training timely and satisfactorily;  \n7. Ensures that any required certifications and/or licenses are kept current and renewed timely;  \n8. Works independently as well as participates as a positive, collaborative team member.  \n9. Performs other duties as needed.  \nQUALIFICATIONS  \nEDUCATION AND/OR EXPERIENCE REQUIREMENTS:  \n• High School Diploma (or equivalent)  \n• 3 years’ experience in a medical office, ambulatory care, behavioral health, or similar setting  \nLICENSES AND CERTIFICATIONS:  \n• Must maintain a valid Oregon Driver License or obtain one upon hire and be insurable under the organization’s auto liab","cbCaiuSgF89KocFm","https://ap.wps.com/l/cbCaiuSgF89KocFm","pdf",239230,"English","# Job Summary\n## Essential Functions\n## Organizational Responsibilities\n## Qualifications","[{\"question\":\"What are the core responsibilities of the Detox Intake Coordinator?\",\"answer\":\"Provide customer-friendly initiation to detox services, coordinating and scheduling patient referrals. The role includes initial interviews, referral follow-ups, EHR documentation, authorization processing, and coordinating with the treatment team for entry criteria.\"},{\"question\":\"How does the role handle authorization, billing, and self-pay arrangements?\",\"answer\":\"Follow protocols for authorization and processing of referrals for insurance pay clients, obtaining needed information and contacts for clinical staff. Work closely with the billing department and discuss treatment and fee agreements for self-pay clients prior to entry.\"},{\"question\":\"What qualifications and competencies are required for this position?\",\"answer\":\"Require a high school diploma (or equivalent) and 3 years of relevant experience, plus maintenance of Oregon driver license and current BLS. Required competencies include professional communication, strong organizational skills, confidentiality compliance with HIPAA/42 CFR and Oregon statutes, proficiency with MS Office 365 and EHR tools, and strong time management and critical thinking.\"}]","Detox Intake Coordinator - Job Description | PDF",1789342267]