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This guidebook is the culmination of many months of learning, applying and adapting the human-centred Design Thinking methodology and repertoires of tools.  \nThe Royal Civil Service Commission in collaboration with Singapore Polytechnic, with funding support from Temasek Foundation International, Singapore and the Royal Government of Bhutan, organised the “Design Thinking for Public Sector Innovation Programme”.  \nDuring the programme period from June 2016 till June 2017, the Design Thinking training was introduced to foster citizen-centric mind-set, and to embrace creativity and change in the public sector. Acquiring Design Thinking competencies and new ways of thinking can help generate innovative solutions to improve efficiency, quality, productivity, and user satisfaction. About 230 public service officers and leaders have undergone the Design Thinking training, out of which 23 have been further trained as Master Trainers.  \nThe Design Thinking Guidebook was developed by the Design Thinking Master Trainers of Bhutan and facilitated by experts from Singapore Polytechnic. This guide will certainly go a long way towards creating an interest in Design Thinking as well as providing step-by-step instructions on how to apply the processes and tools in the context of public services. The guide book has certainly got the fundamentals right: it is simply written and illustrated with appropriate pictures to serve as useful references for both design thinking practitioners and beginners alike. The methods and tools have also been adapted for application in Bhutan.  \nThe future is about public-sector innovation to meet new challenges. With the help of this guide, Bhutan public sector can learn to apply Design Thinking to nudge behavioral change, simplify and solve complex problems such as promoting Management Innovations like doing more with less, uncover strategic use of Human Resources and explore fresh backend syndication possibilities.  \nI am confident this Design Thinking guidebook will serve as an easy-to-use and effective guide to facilitate anyone to learn and apply the methods and tools to generate innovative ideas, and allow us to grasp the low hanging fruits in the short term and design better system in the long run.  \nDasho Karma Tshiteem  \nChairperson  \nRoyal Civil Service Commission  \nBRIEF PROFILE OF SPI DESIGN THINKING PROGRAMME FACILITATORS  \nLEAD FACILITATOR  \nMr Lee Chong Hwa has over 30 years career experience. He is currently a Design Thinking and education consultant with Singapore Polytechnic International (SPI) . As a certified Design Thinking practitioner by Rotman DesignWorks, University of Toronto, he is a pioneer in infusing Design Thinking in Business Education. Chong Hwa was the architect of the SP Business School Design Thinking Masterplan. In this capacity, he was responsible for providing sound academic and professional designthinking leadership in curriculum design, pedagogy, and training.  \nAs a Design Thinking consultant, Chong Hwa has consulted, led and facilitated many Design Thinking projects and workshops in Singapore and overseas. Overseas programmes include the Philippines State Universities and Colleges, Ministry of Manpower, Indonesia and the Royal Civil Service Commission of Bhutan. Since 2014, Chong Hwa has been the principal trainer and facilitator for the Public Service Division (PSD) Design Practitioner Programme (a collaboration between PSD and Singapore Polytechnic) .  \nAn effective speaker, trainer and facilitator, Chong Hwa is skilled in employing clarity, captivating visuals, and motivation to deliver effective presentations and learning activities to diverse audience at all organisational lev","cbCaifxNT0vsQSJF","https://ap.wps.com/l/cbCaifxNT0vsQSJF","pdf",18916555,144,"English","# Foreword\n## Brief Profile of SPI Design Thinking Programme Facilitators\n### Lead Facilitator\n### Facilitator\n### Facilitator\n### Facilitator","[{\"question\":\"What is the purpose of this Design Thinking guidebook for Bhutan’s public sector?\",\"answer\":\"It supports Bhutan’s public sector in applying Design Thinking to generate innovative solutions and address complex problems with citizen-centric mindsets and practical tools.\"},{\"question\":\"Which organizations collaborated on the “Design Thinking for Public Sector Innovation Programme”?\",\"answer\":\"The Royal Civil Service Commission collaborated with Singapore Polytechnic, with funding support from Temasek Foundation International and involvement from the Royal Government of Bhutan.\"},{\"question\":\"What training outcomes does the programme describe?\",\"answer\":\"During June 2016 to June 2017, around 230 public service officers and leaders were trained, and 23 of them were further trained as Master Trainers.\"}]","Design Thinking The Guidebook | PDF",1789308699]