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The associate verifies patient/client eligibility and insurance information, supports correct billing, confirms fee charges, posts payments, issues receipts, and reconciles payments in relevant systems.",{"name":70,"@type":61,"acceptedAnswer":71},"What qualifications and language requirements are listed?",{"text":72,"@type":64},"A high school diploma or GED is required, plus at least one year of relevant dental or medical front desk experience. English and Spanish fluency, along with experience providing language interpretation in a dental or medical setting, is specified.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},262001,1790126954,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},1374402739827,"https://ap-avatar.wpscdn.com/avatar/14000c97e7351f1a627?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787885694763230660","Position Description  \nPosition Title Salary Level/Grade  \nDental Front Office Associate  \nS1  \nPosition Overview  \nThe Front Office Associate is responsible for creating a positive impression, exhibiting excellent customer service, and promoting a welcoming experience for all visitors to the Health District Family Dental Clinic. Responsibilities include greeting and assisting visitors, facilitating patient check-in and check-outs across all appointment types, making reminder and follow up calls, answering questions, managing complaints, providing resources, etc.  \nSupervision and Fiscal Responsibilities  \nNo direct reports or fiscal responsibility.  \nExamples of Duties  \n• Reliable attendance and timeliness are essential for this position.  \n• Become knowledgeable about all Health District services.  \n• Work closely with providers to provide the best service possible for patients.  \n• Contribute to creating a safe space for patients, co-workers, and community members.  \n• A high level of cultural humility and empathy for others is essential.  \n• Provide comprehensive clerical support, including data entry, word processing, file creation, filing, and scanning documents.  \n• Handle multi-line phone system: transfers calls, manage voicemail, take accurate messages, and make referrals.  \n• Schedule and confirm patient/client appointments and assist walk-ins.  \n• Become well versed in eligibility guidelines and requirements for dental services. Input new patient/client information in two platforms before scheduling eligibility appointment.  \n• Assess patients seeking emergency care, complete triage form and schedule according to the results.  \n• Review upcoming appointments to ensure accuracy in scheduling, appointment type, patient/client information, insurance coverage, and payment responsibility.  \n• Verify and support patients in accurate completion of intake form and additional required documents.  \n• Confirm proper billing of procedures, verify patient/client eligibility and insurance information, set future appointments, and post payments into applicable client information systems.  \n• Collect patient payments for both current and past due amounts; process cash, checks, and credit card transactions; verify and post payments to accounts and issue receipts.  \n• Monitor state Medicaid benefit portal for frequency limitations and create Medicaid Non-disclosure forms as necessary.  \n• Work closely with insurance types such as Health First Colorado and CHP+ and inform patient/client of any changes to their insurance.  \n• Update patient/client information in electronic health record to ensure correct fees are charged for services provided. Update fee schedules and insurance information as needed.  \n• Identify unmet service needs and refer to other Health District services and/or research/coordinate potential community resources.  \n• Prepare daily cash report and balance cash drawer. Reconcile cash, check and credit card receipts and investigate and resolve any out-of-balance issues.  \n• Organize and maintain cleanliness and presentation of the lobby and front desk area.  \n• Accept deliveries and mail, distribute to appropriate departments.  \n• Develop and maintain positive, professional, and productive relationships with consumers, the public, other agencies, co-workers, and supervisors.  \nQualifications  \n• High school diploma or General Educational Development (GED)  \n• A minimum of one year of experience in a dental or medical front desk position or equivalent experience, including relevant knowledge, skills, abilities, education, work, and lived/living experience.  \nKnowledge, Skills, & Abilities  \n• Knowledge of Medicaid and/or insurance billing practices is preferred.  \n• More than two years of experience working in a dental office or high-volume clerical position preferred.  \n• More than two years of experience in health or a human services setting with direct client contact, providing eligibility review, assessment, referr","cbCaiqRNTaEtPHX3","https://ap.wps.com/l/cbCaiqRNTaEtPHX3","pdf",214357,"English","# Position Overview\n# Responsibilities and Examples of Duties\n## Patient Services and Scheduling\n## Eligibility, Billing, and Payments\n## Cash Handling and Records\n# Qualifications\n# Knowledge, Skills, & Abilities","[{\"question\":\"What are the main responsibilities of the Dental Front Office Associate?\",\"answer\":\"The role provides a welcoming experience, greets and assists visitors, manages patient check-in and check-out, answers questions, handles complaints, and supports scheduling across appointment types.\"},{\"question\":\"Does the position include billing and payment duties?\",\"answer\":\"Yes. The associate verifies patient/client eligibility and insurance information, supports correct billing, confirms fee charges, posts payments, issues receipts, and reconciles payments in relevant systems.\"},{\"question\":\"What qualifications and language requirements are listed?\",\"answer\":\"A high school diploma or GED is required, plus at least one year of relevant dental or medical front desk experience. English and Spanish fluency, along with experience providing language interpretation in a dental or medical setting, is specified.\"}]","Dental Front Office Associate Position Description | PDF",1789358274]