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Leads end-to-end customer-facing projects from kickoff and technical integration through closeout, refresher training, and new product rollouts. Coordinates internal teams and customer stakeholders to ensure requirements are met, risks are handled, and implementation documentation stays accurate and continuously improved. Translates technical concepts for non-technical audiences while supporting integration planning, enablement, and customer satisfaction.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/delta-x-research-job-description-technical-project-manager/260968/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/delta-x-research-job-description-technical-project-manager/260968.png","ImageObject",442,249,{"name":88,"@type":89},"Mia  ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the main purpose of the Technical Project Manager role?","Question",{"text":109,"@type":110},"The role focuses on onboarding and training customers on Delta-X Research’s SaaS products, coordinating internal and customer functions to ensure a smooth post-purchase transition and consistent high-quality implementation.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What responsibilities are included in customer projects?",{"text":114,"@type":110},"The role leads end-to-end implementation across Delta-X Research products, develops timelines, manages tasks and milestones, coordinates internal and customer stakeholders, and maintains detailed documentation, status updates, and reporting.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the role support technical integration and enablement?",{"text":118,"@type":110},"It builds knowledge of SaaS technical architecture, guides customers through system requirements and integration workflows, works with internal technical teams to gather requirements and document plans, and documents integration best practices.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260968,1790213044,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73,"preview_page_count":4},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","| Job Title: | Technical Project Manager | Job ID: |  |\n| --- | --- | --- | --- |\n| Reports To: | Director | Customer Operations | Created: | June, 2025 |\n| Department: | Customer Operations | Revised: |  |\n\n\n| ROLE PURPOSE |\n| --- |\n| The Technical Project Manager is responsible for onboarding and training of Delta-X Research’s SaaS products for new and existing customers. This role provides leadership to coordinate the customer and our internal functions (e.g. Sales, Customer Operations, etc. ) to ensure a smooth transition after purchase and provides a consistent, high-quality implementation experience. This position leads endto-end customer-facing projects, from onboarding and technical integration to refresher training and new product rollouts. The Technical Project Manager will also support internal initiatives, contribute to process improvements, and collaborate cross-functionally to ensure customers are set up for longterm success.\u003Cbr>Success in this role requires strong project management skills, great communication, and a solid understanding of technical environments, including the ability to guide customers through system integration, ensure technical requirements are met, and coordinate effectively with internal teams. This is a customer-facing, hands-on role in a growing SaaS company, where aligning customer success initiatives with broader team priorities is essential. This role is also key to delivering on our value of“Easy” —ensuring that customers complete their project feeling confident, supported, and pleased that they chose Delta-X Research. |\n\n\n| KEY RESPONSIBILITIES |\n| --- |\n| Customer Onboarding\u003Cbr>● Lead customer onboarding process following introductions by Sales, ensuring a smooth and professional transition.\u003Cbr>● Invite Sales to participate in key onboarding moments, helping to maintain continuity and strengthen customer relationships.\u003Cbr>● Maintain strong alignment with Sales throughout the onboarding process to ensure a seamless, professional experience for the customer.\u003Cbr>● Deliver training through a structured series of sessions, adapting to the customer's needs.\u003Cbr>● Involve scientific or technical team members where deeper product expertise is required.\u003Cbr>● Ensure onboarding documentation is complete, accurate, and continuously improved based on customer feedback and internal insights.\u003Cbr>● Create or refine onboarding resources when gaps are identified, ensuring customers have everything they need to succeed. |\n\n\n| KEY RESPONSIBILITIES |\n| --- |\n| Customer Projects\u003Cbr>● Lead end-to-end implementation of new and existing customer projects across all Delta-X Research products, including kickoff, planning, execution, and closeout.\u003Cbr>● Develop project timelines, manage tasks and milestones, and serve as the primary liaison between the customer and internal teams.\u003Cbr>● Coordinate internal resources (e.g. technical support, developers, scientists) and customer stakeholders to ensure smooth delivery.\u003Cbr>● Keep projects moving efficiently by identifying and addressing risks and removing blockers.\u003Cbr>● Maintain detailed project documentation, status updates, and reporting to ensure transparency with customers and across teams. |\n| Technical Enablement & Integration Support\u003Cbr>● Develop a strong understanding of the technical architecture of Delta-X Research’s SaaS products, including data sources, integration points, and user environments.\u003Cbr>● Serve as a key liaison between customers and internal technical teams during integrations.\u003Cbr>● Guide customers through the technical onboarding process, including system requirements, installation steps, and integration workflows.\u003Cbr>● Collaborate with Tier 2 and development team members to gather requirements, clarify technical expectations, and document integration plans.\u003Cbr>● Translate technical concepts into clear language for non-technical stakeholders, both internally and externally.\u003Cbr>● Document best practices related to integrations between our prod","cbCaisHLEZB7IhKy","https://ap.wps.com/l/cbCaisHLEZB7IhKy","pdf",198934,"English","# Role Purpose\n# Key Responsibilities\n## Customer Onboarding\n## Customer Projects\n## Technical Enablement & Integration Support\n## Customer Support\n## Customer Engagement\n## Internal Projects\n# Education & Experience","[{\"question\":\"What is the main purpose of the Technical Project Manager role?\",\"answer\":\"The role focuses on onboarding and training customers on Delta-X Research’s SaaS products, coordinating internal and customer functions to ensure a smooth post-purchase transition and consistent high-quality implementation.\"},{\"question\":\"What responsibilities are included in customer projects?\",\"answer\":\"The role leads end-to-end implementation across Delta-X Research products, develops timelines, manages tasks and milestones, coordinates internal and customer stakeholders, and maintains detailed documentation, status updates, and reporting.\"},{\"question\":\"How does the role support technical integration and enablement?\",\"answer\":\"It builds knowledge of SaaS technical architecture, guides customers through system requirements and integration workflows, works with internal technical teams to gather requirements and document plans, and documents integration best practices.\"}]","Delta-X Research Job Description - Technical Project Manager | PDF",1789347924]