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It details the required certified death certificate and a Letter of Instruction with requester identity information, plus Form W-9 requirements. The guide covers additional estate, trust, and entity documentation options, processing timelines of 10 business days, submission channels (upload, fax, mail), and answers key questions about certification, additional requests, and who receives funds.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/deceased-customer-account-handling-steps-steps-faqs/306782/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/deceased-customer-account-handling-steps-steps-faqs/306782.png","ImageObject",442,249,{"name":88,"@type":89},"Xiajie","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Why does Discover need a certified copy of the deceased customer’s death certificate?","Question",{"text":109,"@type":110},"Discover needs a legible, certified copy to confirm the customer is deceased and to verify the deceased customer’s state of residence. Do not send the original death certificate because it cannot be guaranteed for return.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Where can I get a certified copy of the death certificate?",{"text":114,"@type":110},"A certified copy is often available from the funeral director who handled the final arrangements. It can also be obtained from the Registry of Birth, Deaths and Marriages in the applicable state/county/parish/territory.",{"name":116,"@type":107,"acceptedAnswer":117},"When the beneficiary type is an Estate, who receives the funds?",{"text":118,"@type":110},"If the estate goes through probate, the Estate representative receives funds made payable to the Estate. If a Small Estate Affidavit is presented, funds are paid out as directed in the affidavit.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},306782,1790466923,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},8814010472675,"https://avatar.qwps.com/avatar/WGlhamll","1-800-975-0162  \nBeneficiary Care Team  \nMonday—Friday 8 a.m.–8 p.m. (ET)  \nDeceased Customer Account Handling Steps  \nWe are sorry for your loss and understand that settling an estate can seem overwhelming. That’s why Discover, a division of Capital One, N.A., tries to make it as easy as possible by providing you with a list of necessary steps and answers to frequently asked questions.  \nStep 1. Gather your documents:  \n• Certified copy of the death certificate  \n• Letter of Instruction ([downloadable at](downloadable at Discover.com/forms-docs or handwritten)[ Discover.com/forms-docs](downloadable at Discover.com/forms-docs or handwritten)[ or handwritten](downloadable at Discover.com/forms-docs or handwritten); if handwritten and the requestor is an entity, instructions must be on the entity’s letterhead). The letter must include instructions on how to disburse the funds and the following information for the requestor.  \n– If requestor is an individual (includes Trustees and Executors):  \n• Full legal name  \n• Social Security number (SSN) or Taxpayer Identification Number (TIN)  \n• Date of birth  \n• Mother’s maiden name  \n• Physical address  \n• Phone number  \n– If requestor is an entity (i.e., Business or Charity):  \n• Employer Identification Number (EIN) of the entity  \n• Name of acting officer  \n• Physical address of the entity  \n• Phone number of the entity  \n• Completed, signed and dated Form W-9 (downloadable at [IRS.gov](IRS.gov), type Form W-9 in search field to locate it)  \nEach individual or entity claiming funds must provide a Form W-9. Please see additional requirements below, if applicable  \n• Additional documentation  \n– Estates (can be uploaded, faxed, or mailed):  \n• Copy of Certified Letters of Office (must be certified within the last 12 months) from the estate representative or a small estate affidavit (must be dated within the 12 months) Please send copies as originals will not be returned.  \n• Form W-9 executed by an estate representative with the estate’s EIN  \n• For a Small Estate Affidavit, the person receiving the funds must provide a Form W-9  \n– Trusts (can be uploaded, faxed, or mailed):  \n• Trustee Certification Form-if adding or removing trustees from existing Trust account  \n• Form W-9 executed by a trustee with the trust’s EIN  \n– Entity (can be uploaded or faxed):  \n• Articles of Incorporation or other document showing the entity has been established with the state and is in good standing  \n• The account funds must be requested by an officer of the entity in writing on the entity’s letterhead  \n• Resolution from the entity, signed by the corporate or assistant corporate secretary  \n(continued on back)  \nrev . 10. 2024  \nStep 2. Send us your documents:  \nWe will begin processing your documents within 10 business days of receipt and contact you to discuss next steps.  \n• Upload: [Discover.com/upload](Discover.com/upload); please select “Deceased Handling Documents”  \n• Fax: 1-224-813-5244; Attn: Beneficiary Care Team  \n• Regular Mail: Discover, PO Box 30394, Salt Lake City, UT 84130-0394  \n• Overnight Mail: Discover, 5420 West 1730 South, Salt Lake City, UT 84104  \nDeceased Handling FAQs  \nWhy does Discover need a certified copy of the deceased customer’s death certificate?  \nWe need a legible, certified copy of the death certificate to confirm that our customer is deceased and the deceased customer’s state of residence. Please do not send the original death certificate as we cannot guarantee its return.  \nWhere do I get a certified copy of the death certificate?  \nGenerally, you can get a certified copy of the death certificate from the funeral director who handled the deceased’s final arrangements (this can vary from state to state), as well as from the Registry of Birth, Deaths and Marriages in the deceased’s applicable state/county/parish/territory.  \nWill Discover request any additional information?  \nIt depends. We may require additional documentation or need more information and will let","cbCaitGuMYY99nxn","https://ap.wps.com/l/cbCaitGuMYY99nxn","pdf",123710,"English","# Step 1. Gather your documents\n## Letter of Instruction requirements\n## Additional documentation (Estates, Trusts, Entities)\n# Step 2. Send us your documents\n# Deceased Handling FAQs","[{\"question\":\"Why does Discover need a certified copy of the deceased customer’s death certificate?\",\"answer\":\"Discover needs a legible, certified copy to confirm the customer is deceased and to verify the deceased customer’s state of residence. Do not send the original death certificate because it cannot be guaranteed for return.\"},{\"question\":\"Where can I get a certified copy of the death certificate?\",\"answer\":\"A certified copy is often available from the funeral director who handled the final arrangements. It can also be obtained from the Registry of Birth, Deaths and Marriages in the applicable state/county/parish/territory.\"},{\"question\":\"When the beneficiary type is an Estate, who receives the funds?\",\"answer\":\"If the estate goes through probate, the Estate representative receives funds made payable to the Estate. If a Small Estate Affidavit is presented, funds are paid out as directed in the affidavit.\"}]","Deceased Customer Account Handling Steps - Steps & FAQs | PDF",1789841105]