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Makes recommendations for escalated situations.  \nE-10% -Maintains accurate files and reports on all collections activity, including Episys queues and electronic legal records, and credit report disputes.  \nE-5% -Testifies at legal proceedings as required.  \nE-5% -Informs management of trends in loan underwriting contributing to delinquent and charged-off loans.  \nE-5% -Keeps manager informed of collection issues on a regular basis.  \nE-5% -Maintains Episys collection record of all activity.  \nN-5% -Performs other job-related duties as assigned.  \nPerformance Measurements:  \n1. To adhere to the shared values of the organization.  \n2. To maintain accurate and complete records of all collection and recovery activity.  \n3. To ensure that collection activity is both within credit union policy and all relevant regulations.  \n4. To identify and inform management of potential underwriting problems/issues.  \n5. To provide friendly, professional, and accurate service and support to all members and associates.  \n6. To maintain delinquency ratio less than 1% .  \n7. To maintain a strong working relationship with attorney concerning the legality of collection issues and compliance issues.  \n8. To maintain a dependable record of attendance and timeliness.  \n9. To behave in a positive manner, assist co-workers as needed in a friendly, courteous, and respectful manner, and avoid negative behaviors.  \n10. To comply with all credit union policies, including reporting to work on time and avoiding unnecessary absences.  \n11. To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to thejob as described and credit union operations.  \nKnowledge and Skills:  \nExperience: One to three years of similar or related experience.  \nEducation: A high school education or GED.  \nInterpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.  \nOther Skills: Ability to operate a 10-key calculator, computer keyboard (40 wpm) for extended periods of time. Ability to use a personal computer and related software applications, including Microsoft Word and Excel. Familiarity with internet and email. Strong organizational, problem-solving, and time management skills. Attention to details. Professional voice and good diction.  \nOther requirements: Occasional travel may be required.  \nPhysical Requirements: While performing the duties of this job, the employee is frequently required to sit, occasionally stand and walk (including going up and downstairs), use hands and fingers for extended periods of time, reach with hands and arms, speak, and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.  \nThe employee must occasionally lift and/or move up to 10 pounds.  \nWork Environment: The noise level in the work environment is usually quiet.  \nThe employee may work remotely, in accordance with the remote policy. Numbers of days per week determined by department manager.  \nThis Job Description is not a complete statement of all duties and responsibilities comprisin","cbCaigpi5m74exK0","https://ap.wps.com/l/cbCaigpi5m74exK0","pdf",153387,"English","# ROLE\n## Essential Functions & Responsibilities\n## Performance Measurements\n# Knowledge and Skills\n## Experience and Education\n## Interpersonal Skills and Other Skills\n# Requirements and Work Environment","[{\"question\":\"What qualifications and skills are required?\",\"answer\":\"The job requires one to three years of similar or related experience and a high school education or GED. It also emphasizes strong organization, problem-solving, time management, attention to detail, and comfort using computers and tools such as Microsoft Word and Excel.\"}]","Debt Resolution Specialist (Debt Collector) - Job Description | PDF",1789341535]