[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-277639-105":53,"doc-detail-277639-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","debt-recovery-policy-approved-18032025","Debt Recovery Policy - Approved - 18/03/2025","","Debt Recovery Policy sets out how Crofty Education Trust schools prevent, monitor, and recover outstanding payments from parents and community users while protecting children from disadvantage. It specifies recording requirements in Parentpay and Access Finance, defines acceptable credit periods by debt type, and establishes a structured recovery workflow including escalating overdue reminder letters. The policy also sets thresholds for SST Finance Team support, outlines negotiation of repayment terms, and details criteria for debt write-off, aligned with the Financial Handbook (Scheme of Delegation).",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/debt-recovery-policy-approved-18032025/277639/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/debt-recovery-policy-approved-18032025/277639.png","ImageObject",442,249,{"name":88,"@type":89},"Himbo","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What steps must headteachers take to prevent debts arising?","Question",{"text":108,"@type":109},"Headteachers should ensure reasonable measures prevent debts in the first place, align payment requests with the Charging & Remissions Policy, handle financial requests sensitively, and encourage parents to share financial issues in confidence. Payments should be made in advance or at point of sale where possible, including cashless options.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How should schools record different types of debt?",{"text":113,"@type":109},"Debts from parents (e.g., school dinners or extended activities) must be recorded on the Trust’s parental payment system (Parentpay), including voluntary trip payments. Debts from community users (e.g., letting of school spaces) must be recorded on the Trust’s accounting software (Access Finance).",{"name":115,"@type":106,"acceptedAnswer":116},"When do schools start the debt recovery process and what is the escalation sequence?",{"text":117,"@type":109},"If outstanding debt goes beyond the acceptable credit periods, schools begin recovery by sending a first overdue payment reminder requiring clearance within one week (Appendix A). If not cleared within two weeks of the first letter, a second reminder case letter is issued using Appendix B, followed by further escalation through later appendices and possible legal-related steps if required.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},277639,1790051741,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":47},687197100911,"https://ap-avatar.wpscdn.com/avatar/a000239b6f1da00475?x-image-process=image/resize,m_fixed,w_180,h_180&k=1785132997149421697","Debt Recovery Policy  \n\n| Audience: | Parents, Community Users, School Administrator, SST Finance Team, Headteachers & CFOO |\n| --- | --- |\n| Approved: | FAR Committee – 18/03/2025 |\n| Other Related Policies: | Financial Handbook (Scheme of Delegation) |\n| Policy Owner: | CFOO |\n| Policy Model: | Compliance: All Crofty Education Trust Schools Must Use This Policy |\n| Review: | Every Two Years (Spring 2) |\n\nyellow sections D2 amendments made after SLT input.  \nContents  \n1. Preventing Debt  \n2. General Principles  \n3. Acceptable Credit Periods for Debt  \n4. Monitoring Outstanding Debt Levels  \n5. Debt Recovery Process  \n6. Debt Recovery Process-Flowchart  \n7. Staff Debt Recovery  \n8. Negotiation of Repayment Terms for Outstanding Debts  \n9. Costs of Debt Recovery  \n10. Debt Write Off Levels  \n11. Provision of School Meals  \n• Appendix A – First ‘Overdue Payment’ Letter  \n• Appendix B – Second ‘Overdue Payment’ Letter  \n• Appendix C – Third/FINAL ‘Overdue Payment’ Letter  \n• Appendix C+ – Letter Prior to Starting Small Claims Process  \n• Appendix C++ – Letter Prior to Enforcing a County Court Judgement [CCJ]  \n• Appendix D – Payment Plan Agreement  \n1 Preventing Debt  \nHeadteachers will ensure that reasonable steps are taken to prevent debts arising in the first place. The following are some guiding principles to help support this:  \n• All requests for payments from parents/community users will be in line with the Crofty Charging & Remissions Policy.  \n• All financial interactions with parents should be handled with sensitivity, understanding that the affordability of even small amounts may be very challenging for some parents.  \n• When requesting any payment, the school will encourage and support parents to share, in confidence, any financial issues that may lead to debt.  \n• Wherever possible all payments should be made in advance, or at point of sale, preferably through acashless system for example Parentpay.  \n• The school should offer pre-payment by instalments for larger payments e.g. residential camps  \n• School Administrators will flag up any issues as early as possible with the Headteacher.  \n• The school will always work with parents to ensure that children are not disadvantaged due to parents’difficulty in meeting payments.  \n2 General Principles  \n• All debts generated by parents for example school dinners, extended activities must be recorded on the Trusts parental payment system (Parentpay) . This must include voluntary payments requested for trips. But voluntary payments do not form part of the parent’s overall debt position when applying some of the later procedures outlined in this policy.  \n• All debts generated by Community Users for example the letting of school spaces must be recorded on the Trusts accounting software (Access Finance) .  \n• Schools within the Trust will take all reasonable measures to vigorously collect debts as part of its management of public funds. Support from the SST Finance Team will be provided for debts that are greater than:  \no School Meals – 4 Weeks Old.  \no Breakfast Clubs, ASC & Nursery – 5 Weeks Old.  \no General Invoices – 7 Weeks Old.  \n• Debts can be written off only after all reasonable measures , commensurate with the size and nature of the debt have been taken to recover it, further details of debt write off can be found in Section 10 below.  \n• The school’s Debt Recovery Policy will observe the relevant sections found within the Trusts Financial Handbook (Scheme of Delegation) .  \n• The schools in the Trust will not initiate any legal action to recover debts but will refer to the SST Finance Team for advice. If legal action is required, the SST Finance Team while in turn liaise with appropriate legal services.  \n3 Acceptable Credit Periods for Debt  \n• General Invoices: Payment for all goods and services supplied by the school , normally to Community Users should receive credit terms of 30 days from the date the invoice was issued.  \n• Breakfast, After School Clubs & Nurs","cbCaipFXgmg5lKeC","https://ap.wps.com/l/cbCaipFXgmg5lKeC","pdf",284375,13,"English","# Contents\n## Preventing Debt\n## General Principles\n## Acceptable Credit Periods for Debt\n## Monitoring Outstanding Debt Levels\n## Debt Recovery Process\n## Debt Recovery Process-Flowchart\n## Staff Debt Recovery\n## Negotiation of Repayment Terms for Outstanding Debts\n## Costs of Debt Recovery\n## Debt Write Off Levels\n## Provision of School Meals\n## Appendix A – First ‘Overdue Payment’ Letter\n## Appendix B – Second ‘Overdue Payment’ Letter\n## Appendix C – Third/FINAL ‘Overdue Payment’ Letter\n## Appendix C+ – Letter Prior to Starting Small Claims Process\n## Appendix C++ – Letter Prior to Enforcing a County Court Judgement [CCJ]\n## Appendix D – Payment Plan Agreement","[{\"question\":\"What steps must headteachers take to prevent debts arising?\",\"answer\":\"Headteachers should ensure reasonable measures prevent debts in the first place, align payment requests with the Charging \\u0026 Remissions Policy, handle financial requests sensitively, and encourage parents to share financial issues in confidence. Payments should be made in advance or at point of sale where possible, including cashless options.\"},{\"question\":\"How should schools record different types of debt?\",\"answer\":\"Debts from parents (e.g., school dinners or extended activities) must be recorded on the Trust’s parental payment system (Parentpay), including voluntary trip payments. Debts from community users (e.g., letting of school spaces) must be recorded on the Trust’s accounting software (Access Finance).\"},{\"question\":\"When do schools start the debt recovery process and what is the escalation sequence?\",\"answer\":\"If outstanding debt goes beyond the acceptable credit periods, schools begin recovery by sending a first overdue payment reminder requiring clearance within one week (Appendix A). If not cleared within two weeks of the first letter, a second reminder case letter is issued using Appendix B, followed by further escalation through later appendices and possible legal-related steps if required.\"}]","Debt Recovery Policy - Approved - 18/03/2025 | PDF",1789502575]