[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-277950-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-277950-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","customer-with-outstanding-invoice-email-template-updated-41922","Customer with Outstanding Invoice - Email Template - Updated 4.19.22","","Email template for contacting a customer whose account is approaching or has reached past-due status. Includes a courteous introduction, notification that an outstanding invoice is due and indicates days past due, plus an invoice details table (number, dates, amount, description). Provides two payment methods—mail check with specified remittance address and online credit-card payment with invoice reference—then prompts the customer to report if payment was already submitted and to contact the designated department if issues arise. 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As a courtesy to you, I wanted to contact you to alert you that your account is close to becoming past due/has become past due.  \nEnclosed, please find a copy of invoice number XXX. This invoice was due on XXX and is currently XXX days past due. Listed below are the specific details of the unpaid invoice.  \n\n| Invoice Number | XXX |\n| --- | --- |\n| Invoice Date | XXX |\n| Invoice Due Date | XXX |\n| Invoice Amount | XXX |\n| Invoice Description | XXX |\n\nTo keep your account in good standing, we recommend payment be made at your earliest convenience. Please find payment options below.  \n1. If you wish to mail your payment, please send the check payment, with the invoice number referenced, to:  \nBoise State University  \nAttention Accounts Receivable Department  \n1910 University Drive  \nBoise, ID 83725 MS-1247  \n2. If you wish to pay online, please visit the credit card payment center and reference the invoice number when entering your payment info:  \n[https://commerce.cashnet.com/boisestateAR](https://commerce.cashnet.com/boisestateAR)  \nIf you have already sent payment, please let us know and accept our sincere thanks. If there is problem regarding the invoice, or something has come up that affects your ability to submit timely payments, please contact XXXXXX so we can resolve the confusion and situation.  \nYour attention to this matter is greatly appreciated. Thank you in advance for promptly taking care of this payment.  \nSincerely,  \nDepartment Contact & Information  \nIf the customer replies and states that they have already sent payment: Please ask them to provide the following information on the payment they sent?  \n\n| Form of payment |  |\n| --- | --- |\n| If check, address send to |  |\n| If check, check number |  |\n| If check, copy of endorsement on back from customer’s bank |  |\n| If credit card, uStore used |  |\n| If credit card, confirmation number/copy of receipt |  |\n| If ACH, bank account info used |  |\n| Date payment sent |  |\n| Who sent/initiated payment |  |\n| Amount of payment |  |\n| Has the amount cleared your bank? |  |\n\nThis information will help the Accounts Receivable Department track down your payment.","cbCaiaPSTA0qQZDJ","https://ap.wps.com/l/cbCaiaPSTA0qQZDJ","pdf",180895,"English","# Email Template\n## Invoice Notice Details\n## Payment Options\n## If Payment Was Already Sent\n## Follow-up Information Request","[{\"question\":\"What information does the template include about the unpaid invoice?\",\"answer\":\"It includes the invoice number, invoice date, invoice due date, invoice amount, and a brief description of the invoice.\"},{\"question\":\"What payment options are provided to the customer?\",\"answer\":\"The template offers mailing a check (with the invoice number referenced) and paying online via a credit card payment center, again referencing the invoice number.\"},{\"question\":\"If the customer replies that they already sent payment, what should they provide?\",\"answer\":\"They should provide payment method details such as check address and check number or credit card/ACH references, including date sent, who initiated payment, payment amount, and whether the amount cleared their bank.\"}]","Customer with Outstanding Invoice - Email Template - Updated 4.19.22 | PDF",1789505669]