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Responsibilities include handling complaints, service orders, errors, account questions, billing inquiries, account updates, scheduling coordination, accurate responses within set time frames, and maintaining detailed records. The position also supports sales, dispatch, and billing teams, compiles customer satisfaction reports, provides service calendars and LEED reports, and educates customers on additional services and products. 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Assist with complaints, service orders, errors, account questions, billing, account updates/changes, and other queries. Provide immediate, detailed responses to the customer. Work directly as support to the sales, dispatch and billing departments.  \nPrimary Job Responsibilities:  \n• Greet customers warmly & ascertain problem or reason for call  \n• Collect & update all customer account information on multiple software platforms  \n• Assist with service orders & coordinating with dispatch for scheduling. Follow through to ensure the customer was contacted and scheduled in a timely manner  \n• Assist with billing questions, using all channels to find a detailed answer and providing a response back to the customer  \n• Resolve customer complaints via phone, email or mail  \n• Provide detailed and accurate information within established time frames  \n• Compile reports on overall customer satisfaction (track type of call and reason for call)  \n• Keep records of customer interactions  \n• Provide customers with service calendars & LEED reports (monthly, quarterly, yearly)  \n• Communicate on company information, services and company background  \n• Provide solutions for customers service needs  \n• Educate customers about additional services and products  \n• Manage & assist with walk-in / drop off services  \nRequirements:  \n• Bachelor’s degree preferred or equivalent work experience  \n• 3-5 years customer service/support experience, account management or equivalent  \n• Aptitude for technology knowledge, MS office, CRM utilization and QuickBooks  \n• Exceptional verbal and written communication skills  \n• Ability to work with limited direction  \nQualifications:  \n• The ability to build a rapport with prospective, repeat and dissatisfied customers  \n• Ability to maintain confidentiality  \n• Provide an excellent, uplifting experience for the customer  \n• Ability to solve problems quickly and efficiently  \n• Growth focused and sales minded  \n• Sale experience preferred  \n• Experience providing work direction  \n• Detail oriented & organized with an emphasis on excellent follow through  \n• Utilize computer technology to handle high call volumes  \n• The ability to work with a variety of internal groups, including; sales, accounting, marketing and administration","cbCailcNZ4jbs0N4","https://ap.wps.com/l/cbCailcNZ4jbs0N4","pdf",204626,"English","# Primary Job Responsibilities\n## Customer interactions and problem resolution\n## Service orders, dispatch coordination, and follow-through\n## Billing support and reporting\n# Requirements & Qualifications","[{\"question\":\"What does a Customer Support Specialist handle day to day?\",\"answer\":\"The role bridges customers and the company by assisting with complaints, service orders, errors, account questions, billing inquiries, account updates/changes, and other queries.\"},{\"question\":\"Which responsibilities are focused on coordination and scheduling?\",\"answer\":\"Support includes helping with service orders and coordinating with dispatch for scheduling, then following through to ensure the customer is contacted and scheduled in a timely manner.\"},{\"question\":\"What qualifications and skills are required for this role?\",\"answer\":\"The position requires strong verbal and written communication, confidentiality, quick problem-solving, technology aptitude (MS Office/CRM/QuickBooks), and customer service or account management experience, ideally 3–5 years.\"}]","Customer Support Specialist - Job Responsibilities & Requirements | PDF",1789345592]