[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-260514-105":53,"doc-detail-260514-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","customer-success-specialist-client-support-training-and-adoption","Customer Success Specialist - Client Support, Training and Adoption","","Luma is hiring a Customer Success Specialist to deliver world-class client support for the eNugget® Learning Platform. The role focuses on fast, high-empathy triage; troubleshooting platform configurations; guiding training and user adoption via LumaLive® and phone support; and translating technical details for non-technical audiences. Responsibilities also include analyzing usage and identifying adoption gaps, running customer enablement activities, conducting quarterly business reviews, and owning renewal readiness with clear success plans and risk escalations.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-success-specialist-client-support-training-and-adoption/260514/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-success-specialist-client-support-training-and-adoption/260514.png","ImageObject",442,249,{"name":88,"@type":89},"Lute","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the core responsibilities of the Customer Success Specialist at Luma?","Question",{"text":108,"@type":109},"The role provides client support, training, and adoption guidance for the eNugget® Learning Platform, including troubleshooting configurations, responding to support questions, and helping clients achieve measurable outcomes.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the position support training and ongoing customer engagement?",{"text":113,"@type":109},"It includes delivering web-based training, developing a customer enablement calendar (release webinars and onboarding refreshers), and coordinating “What’s New” communications and lightweight webinars.",{"name":115,"@type":106,"acceptedAnswer":116},"What renewal-related ownership does the specialist have?",{"text":117,"@type":109},"The specialist owns renewal readiness for a defined book of business by establishing success plans, monitoring health indicators, and communicating escalation of risk to drive retention.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},260514,1791295303,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},137454149569,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Customer Success Specialist  \nLuma believes that when people learn, their lives improve and so does society. Everything we do is created with this mission in mind. Our customers love us and we love them!  \nAt Luma, we have the following core values.  \n● CUSTOMER COMMITMENT: We build relationships that make a positive difference in our client’s and our lives.  \n● INTEGRITY: We deliver on our promises.  \n● QUALITY: What we do, we do well.  \n● PASSION: Committed in heart and mind.  \n● TEAMWORK: We can all do small things, but together we can do something wonderful.  \nThe Luma team strives to deliver excellence in customer experience. Luma Brighter Learning, a 2X INC 5000 fastest growing company, is the leading connected learning platform in the trucking industry. We were just recognized as one of the top software companies in the supply chain [https://www.foodlogistics.com/software-technology/supply-chain](https://www.foodlogistics.com/software-technology/supply-chain)  \nvisibility/article/22922225/top-software-tech-award-supply-chain-visibility-solutions-reign-asindustry-problem-solvers and were an INC Best in Business in 2024, [https://www.inc.com/best](https://www.inc.com/best)in-business/2024 .  \nLuma’s comprehensive eNugget® Learning Platform has shown measurable results in helping clients improve safety, communication, and compliance. [https://lumabrighterlearning.com](https://lumabrighterlearning.com).  \nLuma prides itself on the fact that with learning they can change and save lives and have measurable ROI to show for it. We are the only company in education individualizing instruction with different interaction modes through our platform. We are looking for a client success specialist to join our growing team.  \nThe Client Success Specialist delivers world-class client support, training, and adoption guidance for Luma’s eNugget® Learning Platform. You’ll be a trusted, hands-on partner to clients. Responding quickly to support questions, troubleshooting platform configurations, supporting client renewals through strong adoption, and helping clients achieve measurable outcomes.  \nThis role is ideal for someone who thrives in a fast-paced environment, enjoys relationshipbuilding through technology, and is confident in translating technical concepts into clear, friendly guidance. You’ll interact directly with clients through LumaLive®, our ticketing system, and  \nphone support, and you’ll collaborate closely with Implementation, Support, Technology, and Instructional Design to deliver an excellent customer experience.  \nResponsibilities.  \n● Triage, diagnose, and resolve client questions, ranging from platform “how-to” requests to multi-step configuration issues.  \n● Provide timely, accurate, high-empathy support that reinforces trust and keeps clients moving forward.  \n● Provide web-based training to user groups supporting best practices in their use of theeNugget® Learning Platform.  \n● Translate technical items for non-technical audiences and confirm shared understanding.  \n● Leverage communication skills by translating technical items to non-technical counterparts.  \n● Develops and maintains a customer enablement calendar (release webinars, best-practice sessions, onboarding refreshers) aligned to customer needs and product updates  \n● Analyze customer usage patterns, identify adoption gaps, and build a plan to improve utilization and outcomes.  \n● Contribute to maintain departmental documentation.  \n● Act as the customer advocate. Understanding goals/use cases and recommending process improvements, configuration changes, and feature adoption.  \n● Conduct quarterly business reviews with assigned client accounts to review for changes, growth opportunities, and learning opportunities.  \n● Prioritize client projects and training needs based on urgency and resources.  \n● Provide world class support as an advocate to ensure speedy resolution of customer hurdles.  \n● Engage with internal and external stakeholders to drive desi","cbCair2kjFN3FJGZ","https://ap.wps.com/l/cbCair2kjFN3FJGZ","pdf",286775,"English","# Responsibilities\n## Support and Adoption\n## Enablement and Communications\n## Renewal and Reporting\n# Qualifications","[{\"question\":\"What are the core responsibilities of the Customer Success Specialist at Luma?\",\"answer\":\"The role provides client support, training, and adoption guidance for the eNugget® Learning Platform, including troubleshooting configurations, responding to support questions, and helping clients achieve measurable outcomes.\"},{\"question\":\"How does the position support training and ongoing customer engagement?\",\"answer\":\"It includes delivering web-based training, developing a customer enablement calendar (release webinars and onboarding refreshers), and coordinating “What’s New” communications and lightweight webinars.\"},{\"question\":\"What renewal-related ownership does the specialist have?\",\"answer\":\"The specialist owns renewal readiness for a defined book of business by establishing success plans, monitoring health indicators, and communicating escalation of risk to drive retention.\"}]","Customer Success Specialist - Client Support, Training and Adoption | PDF",1789343024]