[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-255399-105":53,"doc-detail-255399-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","customer-success-manager-mfd-berlin-job-description","Customer Success Manager (m/f/d) - Berlin - Job Description","","OMQ develops AI-based systems for customer support and seeks a Customer Success Manager (m/f/d) in Berlin to be the first point of contact for global B2B customers. The role drives adoption of automated support processes, supports product onboarding and feature introductions, and identifies opportunities for additional OMQ products. Responsibilities include presenting innovations, coordinating with Sales and Product Management, running regular feedback calls, and optimizing support automation. 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You also introduce new products and features together with customers and implement their needs using OMQ’s products.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which teams will the role work with closely?",{"text":114,"@type":110},"Customer Success Manager works with product management and marketing to understand customer needs. It also collaborates with Sales and Product Management to ensure optimal support automation and early identification of optimization opportunities.",{"name":116,"@type":107,"acceptedAnswer":117},"What qualifications are required for the position in Berlin?",{"text":118,"@type":110},"Experience in customer success management, interest in technical solutions and new market trends, and confidence communicating with customers in German and English. 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OMQ is a thought leader, a doer, and is looking for you!  \nAs soon as possible we are looking for a:  \nCustomer Success Manager (m/f/d)  \nin Berlin  \nOMQ is a pioneer of artificial intelligence in customer service. With our products we revolutionize the way businesses communicate with their customers. Every day we want to understand a little more of what makes excellent customer communication. We work closely with international companies to answer their service requests with our SaaS software.  \nAs Customer Success Manager, you are the first point of contact for our customers and familiarize them with the various topics relating to our products. In doing so, you work closely with product management and marketing to understand customer needs, implement them with our products, and thus inspire our customers.  \nYour Duties  \n• You are the first point of contact for our global B2B customers.  \n• You help our customers to switch from manual service processes to automated processes and make sure that acceptance is guaranteed.  \n• Together with our customers, you introduce new products and features to groups or individuals.  \n• You understand the needs of our customers and help them implement them with our products.  \n• You recognize potentials for the use of additional OMQ products.  \n• You present innovations to our customers and accompany them through their introduction.  \n• You work with other departments, such as Sales and Product Management, to ensure optimal support automation for our customers.  \n• You recognize optimization possibilities early on and support our customers in solving problems.  \n• You carry out regular feedback calls and establish a trusting customer relationship.  \nYour Profile  \n• You bring along experience in the field of customer success management.  \n• You have an interest in and understanding of technical solutions and new market trends.  \n• You are communicative, open, interested and like to interact with people.  \n• You communicate willingly and confidently with customers in German and English.  \n• You take responsibility and drive projects independently.  \n• You have a proactive, organized and careful way of working.  \n• You are independent and you enjoy teamwork.  \nWhat we offer  \nWe are a motivated international team consisting of computer scientists, linguists, and marketing and customer managers. OMQ is as agile as a startup and as reliable as a mid-market company. We have open and transparent communication, promote autonomous responsibility, and have a hands-on mentality. We are independent, profitable and, together with new team members, we now want to develop international markets in order to reach the next stage of our corporate development.  \nOur airy, historical office building is conveniently located in the heart of Berlin. We offer flexible working hours, opportunities for home office days, regular team events and a pleasant informal working environment.  \nYour Application  \nWe look forward to you becoming a part of our team.  \nPlease send your application (including cover letter and CV) [to jobs@omq.de. Contact](to jobs@omq.de. Contact) person is Frank Lopez.  \nOMQ GmbH  \nChausseestr. 22 10115 Berlin  \nTelefon +49 (0)30 6958 2606 [www.omq.de](www.omq.de)","cbCaiooFhXR229Av","https://ap.wps.com/l/cbCaiooFhXR229Av","pdf",60369,"English","# Customer Success Manager (m/f/d)\n## Duties\n## Your Profile\n## What we offer\n## Your Application","[{\"question\":\"What will the Customer Success Manager do for OMQ’s B2B customers?\",\"answer\":\"Serve as the first point of contact, help customers transition from manual to automated support processes, and ensure acceptance. You also introduce new products and features together with customers and implement their needs using OMQ’s products.\"},{\"question\":\"Which teams will the role work with closely?\",\"answer\":\"Customer Success Manager works with product management and marketing to understand customer needs. It also collaborates with Sales and Product Management to ensure optimal support automation and early identification of optimization opportunities.\"},{\"question\":\"What qualifications are required for the position in Berlin?\",\"answer\":\"Experience in customer success management, interest in technical solutions and new market trends, and confidence communicating with customers in German and English. The role also expects independent project ownership and a proactive, organized, detail-oriented working style.\"}]","Customer Success Manager (m/f/d) - Berlin - Job Description | PDF",1789289117]