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Purpose of the job |\n| --- |\n| 􀂃 To provide a first class, professional service to client and customers of the building and to take personal ownership and responsibility for the standards delivered\u003Cbr>􀂃 To assist the management with the day to day service of the unit\u003Cbr>􀂃 To ensure that the standards of preparation service and hygiene are to the Company and Client standards\u003Cbr>􀂃 To be the first point of contact for building occupants and stakeholders\u003Cbr>􀂃 To be visible to all users and build relationships with all levels of user\u003Cbr>􀂃 To ensure the building area is complaint to Health, Safety and Environment procedures\u003Cbr>􀂃 To report all faults an issues to the relevant service partner as directed by the site Workplace Manager\u003Cbr>􀂃 To monitor and review the Multi Functional Devices around the floor\u003Cbr>􀂃 To have a full working knowledge of the building including all services |\n\n\n| 2. Organisation chart |\n| --- |\n| Workplace Manager Customer Services Supervisor |\n\n\n| 3. Main assignments |\n| --- |\n| Client Care\u003Cbr>􀂃 To establish and build an effective working relationship with senior stakeholders and client staff acting as a central contact or ‘touch point’ for all areas of client service / interaction.\u003Cbr>􀂃 To oversee all aspects of the services provided to the client to ensure the Company’s reputation for service is |\n\nenhanced with Client and Customers to the highest standard  \n􀂃 To act as an advocate for Sodexo and actively promote Sodexo as a 1st class provider for all services offered  \n􀂃 To oversee the delivery of an effective service management system with measures and SLAs  \n􀂃 Provide innovation proposals for client  \n􀂃 Support Events management when required as a one-point contact  \nCustomer Services  \n􀂃 Deal with all customer issues/queries that arise in a professional, courteous and timely manner to ensure guest satisfaction, liaising with onsite Service Providers or Senior Manager where necessary  \n􀂃 Personally, ensures that needs for senior stakeholders are anticipated and arrangements made to meet those needs.  \n􀂃 Where possible, personal contact is made to develop a positive relationship with key building users  \n􀂃 Demonstrate a knowledge of the building, local attractions and landmarks in the building vicinity  \n􀂃 Respond to written and verbal complaints in a timely manner  \n􀂃 Conduct show-rounds within the building and pass on any feedback as required  \n􀂃 Liaise with relevant departments and management regarding VIP, groups and functions where necessary  \n􀂃 Support all customer facing departments by maintaining high levels of guest satisfaction with all guest complaints/issues being dealt with promptly and in a professional manner  \n􀂃 Manage, oversee and ensure Ask FM roles assist with familiarisation visits and entertaining of potential and/or existing clients, where necessary  \nTeam Work and Communication  \n􀂃 Focus on the team providing a “flagship” service for internal and external clients ensuring the customer journey is smooth and effortless for our guests.  \n􀂃 To undertake recruitment inductions and development of an effective team  \n􀂃 To support the functioning of the team while running the operation  \n􀂃 To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Sodexo  \n􀂃 To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training  \n􀂃 To formulate and review operational and procedural standards to meet","cbCaikMJBb0Y82zP","https://ap.wps.com/l/cbCaikMJBb0Y82zP","pdf",120320,"English","# 1. Purpose of the job\n# 2. Organisation chart\n# 3. Main assignments\n## Client Care\n## Customer Services\n## Team Work and Communication\n## Security, Health and Safety\n## General","[{\"question\":\"What is the primary purpose of the Customer Services Supervisor role?\",\"answer\":\"To provide first-class professional service to clients and customers, take personal ownership of service standards, support day-to-day unit service, and ensure compliance with Health, Safety and Environment procedures.\"},{\"question\":\"How does the role handle customer and client interactions?\",\"answer\":\"It acts as the first point of contact, manages customer issues and queries professionally and timely, responds to written and verbal complaints, and conducts show-rounds while communicating feedback as required.\"},{\"question\":\"What responsibilities relate to team management and training?\",\"answer\":\"The supervisor focuses on delivering a flagship service, supports recruitment inductions and development, ensures training aligns with company training policy, and oversees performance and staffing levels to meet operational requirements.\"},{\"question\":\"What are the security and safety expectations for this position?\",\"answer\":\"The role responds promptly to emergencies or crisis situations, is aware of accidents and near-miss incidents for proper reporting, and remains vigilant to report security issues in line with procedures.\"}]","Customer Services Supervisor - Job Description - Quilter-Southampton | PDF",1789330894]