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The position requires strong product knowledge, accurate data entry, timely follow-ups for pick-ups and credits, and participation in department and sales meetings. Qualifications cover basic education, computer proficiency, communication skills, flexibility for weekends/holidays, and a valid driver license, with bilingual English/Spanish preferred.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/customer-service-representative-job-description/257029/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/customer-service-representative-job-description/257029.png","ImageObject",442,249,{"name":42,"@type":43},"Rowan","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-22","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the key responsibilities of the Customer Service Representative?","Question",{"text":63,"@type":64},"Accurately process customer orders via fax, phone, email, and E-Sysco; maintain accounts and routing schedules; verify customer number, name, and delivery date; and ensure problems are handled timely to customer satisfaction.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What qualifications are required for this position?",{"text":68,"@type":64},"A high school diploma (or GED/equivalent), relevant experience or training, Sysco proprietary system familiarity (a plus), strong detail orientation, excellent communication skills, flexible schedule including weekends/holidays, and a valid driver license.",{"name":70,"@type":61,"acceptedAnswer":71},"What preferred qualifications or skills are mentioned?",{"text":72,"@type":64},"Bilingual English/Spanish is preferred, along with strong ability to write correspondence, accurately follow detailed procedures, work in a fast-paced environment, prioritize multiple tasks, and maintain professional relationships with internal and external customers.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},257029,1791338101,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},1099514067415,"https://ap-avatar.wpscdn.com/avatar/100002539d78ffe74a7?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779092875211072502","Customer Service Representative-Job Description  \nDepartment: Sales  \nReport To: Sales manager  \nPay: Non-Exempt  \nPOSITION SUMMARY:  \nAccurately process customer orders via fax, phone and/or email, and E-Sysco. Maintain accounts and associated routing schedules. Must be able to work alternate Sundays and some holidays.  \nRESPONSIBILITIES:  \n􀁸 Attend department and company meetings as scheduled.  \n􀁸 Conduct all business in a professional and ethical manner.  \n􀁸 Must be knowledgeable in all product lines in order to assist customers.  \n􀁸 Establish customer telephone contact in an effective and timely manner.  \n􀁸 Responsible for accurately entering customer orders in a timely manner. Verify customer number, name and delivery date.  \n􀁸 Ensure customer problems are handled in a timely manner and to the customer's satisfaction.  \n􀁸 Review orders for out-of-stocks, Task Manager and Pick-ups; follow-up.  \n􀁸 Consult Merchandisers for details on merchandise, i.e. pack size, dates, etc.  \n􀁸 Communicate to Transportation and Routing on variations of deliveries.  \n􀁸 Communicate with inventory control on product discrepancies.  \n􀁸 Expedite customer needs for Pick-ups and credit.  \n􀁸 Attend monthly sales meetings to keep informed of new products and changes, when required.  \n􀁸 Communicate regularly with Account Executive (AE) with O/S, special orders, customer issues, etc.  \n􀁸 Run duplicate and high-quantity reports and correct discrepancies.  \n􀁸 Assist Marketing Associates with pick-ups, will-calls, special orders, etc.  \n􀁸 Take new account leads and process to District Managers (DSM) .  \n􀁸 Perform other duties as directed by Supervisor.  \nQUALIFICATIONS:  \nBasic Qualifications:  \n􀁸 High school diploma or General Education Development (GED) or equivalent; one or more years’experience or training; or equivalent combination of education and experience  \n􀁸 Experience with Sysco Proprietary computer systems (Spin, Sil, Ssc, and E-Sysco a plus)  \n􀁸 Personal computer experience and proficiency in Microsoft Word, Outlook and Excel  \n􀁸 Detail-oriented  \n􀁸 Excellent verbal, written and telephone communication skills  \n􀁸 Able to work flexible hours, including weekends and holidays, as needed  \n􀁸 Maintain a valid Driver License  \n􀁸 Able to operation of office equipment such as computers, telephones, facsimile machines, 10-key calculators, etc.  \nPreferred Qualifications:  \n􀁸 Bilingual English/Spanish  \nProfessional Skills:  \n􀁸 Ability to write short correspondence  \n􀁸 Ability to accurately spell  \n􀁸 Ability to speak and write English in a clear, understandable manner, Bilingual English/Spanish a plus  \n􀁸 Ability to accurately follow detailed procedures and processes  \n􀁸 Ability to work accurately in a fast-paced environment  \n􀁸 Ability to work with a diverse group of people  \n􀁸 Ability to work comfortably under pressure  \n􀁸 Ability to prioritize and work multiple tasks and exceeds deadlines  \n􀁸 Ability to work independently and with a group on various on-going projects simultaneously  \n􀁸 Effectively communicate with internal and external customers (management, co-workers, vendors and customers) .  \n􀁸 Ability to operate an automobile or arranged transportation to meet demands of the position  \n􀁸 Must be able to perform basic arithmetic calculations (e.g. , addition, subtraction, multiplication, division, and percentage functions. )  \n􀁸 Ability to concentrate for extended periods of time  \n􀁸 Excellent oral and written communication skills  \n􀁸 Must have the ability to carry out instructions furnished in both oral and written form  \n􀁸 Ability to plan and organize time and projects efficiently  \n􀁸 Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups  \n􀁸 Maintain a professional working relationship with customers at all times.  \n􀁸 Ability to act in an ethical, honest and professional manner at all times  \n􀁸 Desire to work independently as well as in a team environme","cbCaieSoQAd156Gw","https://ap.wps.com/l/cbCaieSoQAd156Gw","pdf",296663,"English","# Customer Service Representative - Job Description\n## Position Summary\n## Responsibilities\n## Qualifications\n### Basic Qualifications\n### Preferred Qualifications\n## Professional Skills\n## Physical Demands\n## Working Conditions","[{\"question\":\"What are the key responsibilities of the Customer Service Representative?\",\"answer\":\"Accurately process customer orders via fax, phone, email, and E-Sysco; maintain accounts and routing schedules; verify customer number, name, and delivery date; and ensure problems are handled timely to customer satisfaction.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"A high school diploma (or GED/equivalent), relevant experience or training, Sysco proprietary system familiarity (a plus), strong detail orientation, excellent communication skills, flexible schedule including weekends/holidays, and a valid driver license.\"},{\"question\":\"What preferred qualifications or skills are mentioned?\",\"answer\":\"Bilingual English/Spanish is preferred, along with strong ability to write correspondence, accurately follow detailed procedures, work in a fast-paced environment, prioritize multiple tasks, and maintain professional relationships with internal and external customers.\"}]","Customer Service Representative - Job Description | PDF",1789310707]