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Focuses on delivering member satisfaction through accurate, timely processing of membership, horse registration and transfer applications in line with society regulations. Provides administrative and logistical support, supplies correct information on regulations and breed records, handles payments and application processing, and may assist other departments and events while maintaining confidentiality and the Society’s professional image.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-service-officer-stud-book-team-australian-stock-horse-society-job-description/261824/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-service-officer-stud-book-team-australian-stock-horse-society-job-description/261824.png","ImageObject",442,249,{"name":88,"@type":89},"Mali","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-05","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the main purpose of the CSO role?","Question",{"text":109,"@type":110},"The CSO role delivers member satisfaction by prioritizing member enquiries and applications through accurate processing and administrative support in line with society regulations. 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With a membership of approximately 9,000 and over 200,000 horses on its database, the Society represents the largest breed of pleasure and recreational horses in the country, with interest growing around the world.  \nThe ASHS is a member focussed and service driven organisation. The position forms part of a highly motivated team with an emphasis on continued development of Members ‘reasons to belong’, strategies and policies. The Society is a “Not for Profit” member organisation.  \nThe ASHS vision is for the Australian Stock Horse to have the highest profile of any breed of horse in Australia with worldwide recognition. Our mission is to maintain the heritage and promote the bloodlines and high performance of the Australian Stock Horse. The Society supports its members by providing:  \n• Excellent member services  \n• Effective promotion and communications  \n• Efficient use of organisational resources  \n• Excellent verbal and written communication skills  \nPURPOSE OF THE ROLE  \nThe role of a CSO is to deliver member satisfaction in accord with the Society’s policies and regulations. The CSO ensures that Member enquiries and applications are prioritized in relation to workflow. CSOs are expected to exercise a high degree of initiative and place member satisfaction at the forefront of their work day. The CSO will provide administrative and logistical support and assist in the efficient and effective operation of the ASHS.  \nCustomer Service Officer – Stud Book Team Australian Stock Horse Society Limited  \nMarch 2022  \nThe main purpose of the role relates to the Horse Registration Team, assisting in processing membership, registration & transfer applications or any other horse related applications in accordance with the Society regulations, whilst exercising a high degree of accuracy, responsibility and initiative. The CSO role will also include duties and responsibilities relating to other departments, as and when requested.  \nKEY RESPONSIBILITIES  \n• Maintain and process membership, registration & transfer applications and any other administrative duties in accordance to the Society’s Regulations and procedure policies;  \n• Provide accurate information to Members regarding the Society’s Regulations and breed records;  \n• Ensure the ASHS policies and procedures are adhered to at all times and that any potential or actual problems are dealt with in a timely and effective manner and reported to the Supervisor, or CEO;  \n• Engage with Members in a way that generates long term loyalty and commitment to the ASHS through value added services and maintain the professional image of ASHS at all times;  \n• Maintain staff values in dealing with management, work colleagues, members and the general public in an informative, safe and friendly environment;  \n• Contribute to staff meetings and planning activities; handle multiple tasks and shifting priorities;  \n• Be organised with good time management skills, work both autonomously and as a member of a team;  \n• A good understanding of the principles and practices of good Customer relations;  \n• Interest and knowledge in horses and a general understanding of breeds and equine terms;  \n• A strong emphasis on attention to detail and accuracy with a general awareness of issues;  \n• Willingness to learn and be able to use initiative to solve problems;  \n• Confidentially of Society and member information and Society interactions is essential.  \nTASKS INCLUDE BUT ARE NOT LIMITED TO:  \n• Specialise in horse related information and applications; Understand and apply complex regulations in the daily routine work of processing; Provide accurate informati","cbCaiayVTOGOlOlR","https://ap.wps.com/l/cbCaiayVTOGOlOlR","pdf",147578,"English","# Job Description\n## Organisational Context\n## Purpose of the Role\n## Key Responsibilities\n## Tasks Include But Are Not Limited To","[{\"question\":\"What is the main purpose of the CSO role?\",\"answer\":\"The CSO role delivers member satisfaction by prioritizing member enquiries and applications through accurate processing and administrative support in line with society regulations. It primarily supports the Horse Registration Team.\"},{\"question\":\"What key responsibilities are required for the position?\",\"answer\":\"Responsibilities include maintaining and processing membership, registration and transfer applications; providing accurate regulatory and breed-record information; ensuring policies are followed and issues are reported; and engaging with members to build long-term loyalty in a safe, professional manner.\"},{\"question\":\"What tasks are included in day-to-day work?\",\"answer\":\"Tasks include specializing in horse-related information and applications, applying complex regulations, processing inputs for registrations and transfers, handling bank and invoice payments, corresponding with members about oversights or errors, and supporting peak-period activities and staff meetings as directed.\"}]","Customer Service Officer - Stud Book Team Australian Stock Horse Society - Job Description | PDF",1789357006]