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\nDEFINITION  Under general supervision of the assigned supervisor, to perform clerical, bookkeeping and data processing procedures as they relate to customer service , billing and payment processing , scheduling, and other administrative tasks associated with Support Services and various Recreation Department Programs, and other District needs/duties as assigned.  \nDISTINGUISHING FEATURES  Initially under close supervision , to learn how to receive and process payments, how to handle customer inquiries and complaints, and how to perform other administrative tasks per the District’s standards and guidelines. As experience and proficiency are gained, there is greater independence of action within established guidelines. The primary functions of this position are to serve customers at the counter, answer incoming calls, and to handle and control the cash drawer.  \nTYPICAL EXAMPLES OF DUTIES  \n• Attendance and Punctuality are required abilities for this position.  \n• Greet customers and the general public, direct customers and general public to the appropriate department staff.  \n• Using an on-line computer system, process requests to begin or end water service, obtaining required information from the customer; enter name, address and other changes to create or update master customer account records and files.  \n• Answer customer inquiries, explain policies and regulations, explain service fees and rate structures, direct customer questions or problems requiring research to the pertinent senior staff, and follow up with customers as required.  \n• Answer billing related inquiries.  \n• Follow up and process payment on overdue accounts, active and closed.  \n• Receive customer payments, make change, and issue receipts; balance cash receipts and prepare deposit documents.  \n• Process payments received by mail, over the counter, and in the drop box, including totaling batches of checks.  \n• Enter customer payments into the on-line computer system.  \n• Generate required work-orders for field personnel, maintaining a good working relationship with such staff, in relation to beginning or ending water service , and verifying meter reads, usage, or functionality.  \n• Review hard-copy customer account records for completeness and arithmetic accuracy; assist in maintaining customer account files.  \n• Act as receptionist for District administrative offices, receiving , screening and forwarding all telephone calls and visitors; referring caller to proper office or individual or taking messages as needed.  \n• Assist in maintaining Service Order Files and customer account information.  \n• Occasionally provide customer service to patrons wishing to register for recreation programs and/or reserve and rent public facilities; process registration and rental payments as part of customer service; field and answer basic questions related to recreation programs and facility use.  \n• Occasionally ensure accurate preparation of recreation registration and rental forms by customers; ensure forms are forwarded to appropriate recreation staff or filed in designated file locations.  \n• Provide a wide variety of general clerical work, including typing, filing, copying , scanning , and filing into DocStar.  \n• Computer skills including Word, Excel, Adobe, and other common office software.  \n• Ability to follow or “adhere” to all District policy and procedures.  \nBASIC QUALIFICATIONS:  \nKNOWLEDGE OF:  \n• Modern office procedures, methods, and computer equipment.  \n• Customer Service and Customer Satisfaction including interpersonal relations and conflict resolution.  \n• Basic oral and written communication skills.  \n• Basic record keeping practices and procedures.  \n• Basic mathematics skills: adding, subtracting, multiplying, dividing, percentages. ","cbCaijXXPTtiDowk","https://ap.wps.com/l/cbCaijXXPTtiDowk","pdf",139103,"English","# Position Overview\n## Definition and Scope\n## Distinguishing Features\n# Typical Duties\n## Customer Service and Reception\n## Billing, Payments, and Cash Handling\n## Water Service and Account Records\n## Clerical and Computer Work\n# Basic Qualifications\n# Physical Requirements and Working Conditions\n# Education and Experience\n# License","[{\"question\":\"What are the core responsibilities of the Customer Service Office Assistant?\",\"answer\":\"The role serves customers at the counter, answers incoming calls, processes payments, controls the cash drawer, and performs administrative tasks supporting customer service, billing, and related district programs.\"},{\"question\":\"What duties involve billing and payment processing?\",\"answer\":\"The assistant handles billing inquiries, follows up on overdue accounts, receives payments in multiple ways (mail, over the counter, drop box), makes change, issues receipts, balances cash receipts, prepares deposits, and enters payments into the online system.\"},{\"question\":\"What qualifications and knowledge are required for this position?\",\"answer\":\"The job requires knowledge of modern office procedures, customer service and conflict resolution, communication skills, record keeping, basic math and bookkeeping principles, safe work practices, and the ability to follow district policies and procedures.\"}]","Customer Service Office Assistant Job Description | PDF",1789311193]