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The role requires a high school diploma or GED, six months of relevant experience, and may involve light physical effort in a standard office environment under moderate supervision.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/forms/","Forms",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/customer-service-clerk-city-of-houston-job-description-8851/259866/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/customer-service-clerk-city-of-houston-job-description-8851/259866.png","ImageObject",442,249,{"name":42,"@type":43},"Sophia Brooks","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-23","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",9,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the Customer Service Clerk do in this City of Houston role?","Question",{"text":63,"@type":64},"The position provides clerical and administrative support to deliver quality customer service by responding to routine requests and inquiries via mail, telephone, email, and in person.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Which responsibilities involve record updates and request processing?",{"text":68,"@type":64},"It performs data entry to update customer records, receives and verifies request completeness and accuracy, and processes requests or work orders using a computer terminal and/or tracking system.",{"name":70,"@type":61,"acceptedAnswer":71},"What are the required education and experience qualifications?",{"text":72,"@type":64},"A high school diploma or GED is required, along with six months of clerical/customer service experience; an associate’s or bachelor’s degree may substitute for education and experience requirements.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},259866,1791171813,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":111,"slug":112},17,40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":110,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},962084925636,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","CITY OF HOUSTON  \nJOB DESCRIPTION  \nJob Code: 885.1  \nJob Title: CUSTOMER SERVICE CLERK  \nPay Grade: 10  \nGENERAL SUMMARY:  \nProvides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact.  \nRESPONSIBILITIES:  \n• Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.  \n• Performs data entry activities to update customer records within authorized limits.  \n• Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.  \n• Provides information about City services, ordinances, policies, procedures and pricing.  \n• May act as a backup to a customer service section and an administrative support section.  \n• May process work orders/requests and make changes to update customer account information.  \n• May gather or collect information to generate reports, activity logs, etc.  \n• Performs other duties as assigned.  \nSPECIFICATIONS:  \nKNOWLEDGE:  \nRequires a high school diploma or a GED.  \nEXPERIENCE:  \nSix months of clerical/customer service experience are required.  \nSUBSTITUTION:  \nAn Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements.  \nCOMPLEXITY:  \nWork consists of fairly standard procedures and tasks where basic analytic ability is required, as in the comparison of numbers and simple facts in selecting the correct action.  \nIMPACT OF ACTIONS:  \nErrors in work typically lead to minor inconvenience and costs. Work is typically performed under moderate supervision and within standard operating procedures. The incumbent occasionally can function autonomously, with the supervisor available to answer questions as they arise.  \nSPECIFICATIONS: (continued)  \nSUPERVISION EXERCISED:  \nDirect Supervision:  \nNo direct report employees.  \nIndirect Supervision:  \nNo indirect reports.  \nCONTACTS:  \nInternal Contacts:  \nLevel of internal contact is primarily with the clerical and technical staffs. Interaction involves routine information exchange and/or simple service activity requiring common courtesy; e.g. , answering questions, giving directions in response to simple requests.  \nExternal Contacts:  \nLevel of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors and professional contacts with allied organizations.  \nInteraction involves routine information exchange and/or simple service activity that requires common courtesy; e.g. , directing calls, and answering simple questions.  \nPHYSICAL EFFORT:  \nThe position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.  \nWORK ENVIRONMENT:  \nThere are no major sources of discomfort, i.e. , essentially normal office environment with acceptable lighting, temperature and air conditions.  \nPHYSICAL SKILL:  \nRequires the ability to make simple gross motor responses within large tolerances.  \nMISCELLANEOUS:  \nAll duties and responsibilities may not be included in the above job description.  \nJOB FAMILY:  \nCustomer Service Clerk  \nSenior Customer Service Clerk  \nEffective Date: July 2000  \nRevised: May 2026","cbCaiusRKRCMUiSW","https://ap.wps.com/l/cbCaiusRKRCMUiSW","pdf",130549,"English","# GENERAL SUMMARY\n# RESPONSIBILITIES\n# SPECIFICATIONS\n## KNOWLEDGE\n## EXPERIENCE\n## COMPLEXITY\n## IMPACT OF ACTIONS\n## SUPERVISION EXERCISED\n## CONTACTS\n## PHYSICAL EFFORT\n## WORK ENVIRONMENT\n## PHYSICAL SKILL\n## MISCELLANEOUS\n# JOB FAMILY AND ADMINISTRATIVE DETAILS","[{\"question\":\"What does the Customer Service Clerk do in this City of Houston role?\",\"answer\":\"The position provides clerical and administrative support to deliver quality customer service by responding to routine requests and inquiries via mail, telephone, email, and in person.\"},{\"question\":\"Which responsibilities involve record updates and request processing?\",\"answer\":\"It performs data entry to update customer records, receives and verifies request completeness and accuracy, and processes requests or work orders using a computer terminal and/or tracking system.\"},{\"question\":\"What are the required education and experience qualifications?\",\"answer\":\"A high school diploma or GED is required, along with six months of clerical/customer service experience; an associate’s or bachelor’s degree may substitute for education and experience requirements.\"}]","Customer Service Clerk - City of Houston Job Description 885.1 | PDF",1789336542]