[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-258045-105":53,"doc-detail-258045-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","customer-service-associate-job-description-reed-manufacturing","Customer Service Associate Job Description - Reed Manufacturing","","Customer Service Associate position with Reed Manufacturing, supporting the Inside Sales Department through premium distributor service, sales and product knowledge, and cross-training across office functions. The role, guided by the department manager with minimal supervision, focuses on order entry from multiple channels, prompt inquiry responses on price, product and inventory, and processing export documents for Canada accounts and customer invoices. Requirements emphasize service orientation, independence, teamwork, strong communication, rapid learning, and detail accuracy, using tools such as Microsoft Office and database entry.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-service-associate-job-description-reed-manufacturing/258045/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-service-associate-job-description-reed-manufacturing/258045.png","ImageObject",442,249,{"name":88,"@type":89},"Mia  ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does a Customer Service Associate at Reed Manufacturing do day to day?","Question",{"text":108,"@type":109},"The role enters orders received via fax, phone, e-mail and EDI, answers calls from distributors and tool customers, responds immediately to inquiries about price, products and inventory, and processes Canada export documents and customer invoices.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What qualifications are required for the position?",{"text":113,"@type":109},"Candidates must be service-oriented, able to work independently and in a team, have excellent communication skills (especially with distributors), learn quickly through research, show strong customer service abilities, and be detail oriented.",{"name":115,"@type":106,"acceptedAnswer":116},"What technical tools and systems are needed?",{"text":117,"@type":109},"The job requires Microsoft Office applications (Outlook and Excel), computer and telephone use, and database entry to support ordering and customer/invoice workflows.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258045,1790689462,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Customer Service Associate  \nReed Manufacturing (April 23, 2025)  \nCORE VALUES  \nThe company culture at Reed Manufacturing is built on shared core values – Decent Human Beings with Energy, Determination, Solutions Focus and Service Orientation. Decent Human Beings (DHB) bring integrity, dedication and a positive attitude to REED and the community. Energy and Determination shine through people invested and interested in their work and a high-quality outcome. Solutions focused persons propel REED forward in resolving issues and removing obstacles. Service oriented associates put others ahead of themselves for the collective good.  \nREED uses these principles to guide all decision-making and action within our organization. We hire, fire, review, reward, and recognize REED Associates based on these core values. If these values resonate with you, a career with REED is the perfect place for you to succeed.  \nWe are seeking a full-time Customer Service Associate to join our Inside Sales Department. The Customer Service Associate, under the supervision and guidance of the department manager, with minimal supervision is responsible for maintaining a high level of sales and product knowledge, providing premium customer service for our distributors, contributing to the progress of the sales office by cross training on all office functions, and working on improvement products.  \nJob Requirements:  \n- Service-oriented  \n- Capable of working independently and as part of a team  \n- Excellent communication skills, especially with distributors  \n- Ability to learn quickly through research and independent study  \n- Strong customer service skills  \n- Willingness to accept new challenges  \n- Detail oriented  \nTechnical Skills:  \n- Microsoft Office, Outlook & Excel  \n- Computer and telephone  \n- Database entry  \nResponsibilities:  \n- Enters orders received via fax, phone, e-mail, and EDI  \n- Answering sales calls from REED distributors and tool customers  \n- Responds immediately to customer inquiries regarding price, product, inventory, etc.  \n- Process export documents for Canada accounts  \n- Process customer invoices  \n- Works on other ongoing or special projects as may be assigned  \n- Other sales and marketing office functions as assigned  \nDetails:  \n- Competitive salary with hourly wage, Salary Range: $30,000- $40,000  \n- Full-time, On-site (Erie, PA)  \n- Healthcare coverage is available 1st of month following employment date  \n- Upon satisfactory completion of the training period employees will be entitled to:  \n• Profit Sharing  \n• 401(k) benefits – Employer Contribution of 3% of Salary. Plus, employer match of 50% up to 3% employee deferral, match limit 1 .5% of gross salary.  \n• Two weeks of vacation time beginning at the start of REED fiscal year  \n• Two personal days and paid holidays  \nEOE M/F/D/V","cbCaihgZvVZftjmF","https://ap.wps.com/l/cbCaihgZvVZftjmF","pdf",117128,"English","# Core Values\n## Hiring and Role Fit\n# Job Overview\n## Supervision and Department Support\n# Job Requirements\n# Technical Skills\n# Responsibilities\n# Details and Benefits","[{\"question\":\"What does a Customer Service Associate at Reed Manufacturing do day to day?\",\"answer\":\"The role enters orders received via fax, phone, e-mail and EDI, answers calls from distributors and tool customers, responds immediately to inquiries about price, products and inventory, and processes Canada export documents and customer invoices.\"},{\"question\":\"What qualifications are required for the position?\",\"answer\":\"Candidates must be service-oriented, able to work independently and in a team, have excellent communication skills (especially with distributors), learn quickly through research, show strong customer service abilities, and be detail oriented.\"},{\"question\":\"What technical tools and systems are needed?\",\"answer\":\"The job requires Microsoft Office applications (Outlook and Excel), computer and telephone use, and database entry to support ordering and customer/invoice workflows.\"}]","Customer Service Associate Job Description - Reed Manufacturing | PDF",1789318840]