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Core duties include greeting visitors, answering phones, responding to inquiries and complaints with accurate knowledge of district recreation offerings, and handling program and facility payments. The role also posts transactions, issues receipts, processes refunds, maintains cash records, prepares reservation deposit documents, and balances daily revenue summaries using computer tools. 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The role requires a fingerprint and background check per Section 5164 of the Public Resource Code.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258044,1790186806,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","CUSTOMER SERVICE ASSOCIATE  \nDEFINITION AND PURPOSE: Under the general direction of the Customer Services/Marketing Manager, the Customer Service Associate will perform tasks and duties working in support of all ARD programs, assist with duties of customer service registration and reservation, and provide excellent customer service to the public and other ARD employees and associates.  \nESSENTIAL JOB FUNCTIONS:  \nResponsibilities and duties include, but are not limited to the following:  \n• Provide excellent customer service including greeting the public, answering phones, and distribution of written information  \n• Respond to inquiries and complaints with accurate knowledge of District recreation programs, facilities, events and services  \n• Receives payments for program and facility reservations. Posts transactions, issues receipts, processes refunds and maintains accurate records of daily opening and closing cash and other negotiable items  \n• Prepares and balances daily summary of all program and reservation revenues  \n• Prepare documents for reservation deposits, provide correct change, and endorse checks for deposit  \n• Utilization of computer software (i.e. , Word, Excel, and other software as necessary) for data entry and receipting requirements  \n• Prepare correspondence, flyers, reports, and assist with preparation of District brochure  \n• Assists other District departments with tasks or projects  \n• Oversee supplies for registration and facilities forms  \n• Respond quickly to all safety related issues  \nNON-ESSENTIAL JOB FUNCTIONS:  \n• Other duties as assigned  \nKNOWLEDGE, SKILLS AND ABILITIES  \nInnovation and creativity; strong communication skills, both orally and in writing; analyze and resolve unusual customer related situations through application of District policy; experience with computer applications including word processing and spreadsheets, preferably on a PC based system; typing at minimum 45 W. P. M meet the public in situations requiring diplomacy and tact; establish and maintain cooperative working relationships with District employees, user groups, volunteers and the general public.  \nEDUCATIONAL REQUIREMENTS AND QUALIFYING EXPERIENCES  \nHigh school diploma or equivalent with coursework in business desirable.  \nOne year experience in an administrative or customer service position desirable.  \nLICENSES AND CERTIFICATES  \nPosition requires fingerprint and background check per Section 5164 of the Public Resource Code. Conviction of certain criminal offenses may prohibit employment.  \nWORK ENVIRONMENT  \nPosition requires sitting, standing, walking, reaching, and twisting, turning, kneeling, bending, stooping, squatting and making repetitive hand movements in the performance of daily duties. The position also requires both near and far vision when reviewing documents, and operating a computer. The need to lift equipment and supplies weighing up to 25 pounds is sometimes required. The position requires working in an indoor, temperaturecontrolled office environment. The noise level of the indoor setting is usually quiet.  \nPosition requires both day and evening hours, and may include weekend shifts. This position requires you to carry out your duties on-site.  \nCOMPENSATION: Regularly scheduled, part-time non-union position.  \nWage rate range $18 .95- $23.26  \nAuburn Area Recreation and Park District is an Equal Opportunity Employer.","cbCaimAgrBjSstwj","https://ap.wps.com/l/cbCaimAgrBjSstwj","pdf",182098,"English","# Customer Service Associate\n## Definition and Purpose\n## Essential Job Functions\n## Non-Essential Job Functions\n## Knowledge, Skills and Abilities\n## Educational Requirements and Qualifying Experiences\n## Licenses and Certificates\n## Work Environment\n## Compensation","[{\"question\":\"What is the Customer Service Associate responsible for?\",\"answer\":\"The associate supports ARD programs and provides customer service for registration and reservation duties under the Customer Services/Marketing Manager.\"},{\"question\":\"How does the role handle payments and reservations?\",\"answer\":\"The associate receives payments, posts transactions, issues receipts, processes refunds, maintains accurate records, prepares deposit documents, and balances daily revenue summaries.\"},{\"question\":\"What qualifications and requirements are needed for the position?\",\"answer\":\"A high school diploma or equivalent is required, with business coursework and one year of administrative or customer service experience desirable. The role requires a fingerprint and background check per Section 5164 of the Public Resource Code.\"}]","Customer Service Associate - Definition and Purpose | PDF",1789318838]