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Responsibilities will include the following: lead management, preparation of sales proposals, contract administration, scheduling of company evaluations, management of demo equipment inventory, inside liaison between field sales teams and other departments, administration of customer and distributor agreements, preparation and maintenance of customer pricing, and order/invoice processing.  \nProfessionally handle incoming requests from customers and Sales to ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather information, access and fulfill customer/sales needs, educate where applicable and provide ongoing support of opportunities through the sales process (from Lead to Order) . Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Troubleshoot customer issues over the phone or via email. Maintain a balance between company policies and customer/sales benefit in decision making. Handles issues in the best interest of both customer and company and uses judgement to elevate as needed. Continuously evaluate and identify opportunities to drive process improvements that positively drive change to increase efficiency and service levels. Responsible for compiling and generating reports as they relate to customer service surveys.  \nEssential Duties and Responsibilities:  \n• Work in partnership with Sales representatives to support the sales process from early stages through the close of the sale; and help maintain/monitor ongoing customer purchasing behaviors.  \n• Generates sales contracts and quotes. Support and facilitate contract negotiations with customers.  \n• Capture accurate and complete information in Customer Relationship Management system (CRM)  \n• Develops, solicits and closes incremental business through the identification of new customer opportunities.  \n• Identify decision makers amongst the targeted leads and coordinate Territory Manager visits in order to start sales process.  \n• Provide responsiveness to Customers to strengthen working relationships with existing accounts.  \n• Process, Post and enter orders, RMAs and invoices. Determine shipment dates for monitors and disposables and advise customers.  \n• Determine charges for specific service requested, advice of prepayment amounts, maintains customer information records and issues discontinuance orders.  \n• Directs inquiries concerning billing, product complaints or service rendered to proper internal/external contact for implementation and/or investigation.  \n• Investigates conditions preventing completion of orders, Accounts on Credit hold, Open RMA, Open Evaluations and other Customer specific inquiries through internal coordination.  \nQualifications:  \nIndividual must be able to perform each essential duty of this job satisfactorily. Individual should also have the ability to communicate ideas/suggestions for improvement of systems and processes.  \nEducation/ Experience:  \n• Bachelor’s degree required.  \n• Minimum of 1-3 years of experience working in customer service, contract administration or sales operations role. Experience working with sales administration and/or customer support required.  \n• Medical device experience is a plus.  \n• CRM experience preferred  \nSkills/ Knowledge/ Abilities:  \n• Must be able to read, write, speak and understand the English language.  \n• Highly developed sense of integrity and commitment to customer s","cbCaifiJHXsycLml","https://ap.wps.com/l/cbCaifiJHXsycLml","pdf",180867,"English","# Job Description\n## Responsibilities\n## Essential Duties and Responsibilities\n## Qualifications\n## Education/Experience\n## Skills/Knowledge/Abilities\n## Physical Demands\n## Work Environment\n## Application Instructions","[{\"question\":\"What are the core responsibilities of the Customer \\u0026 Sales Support Specialist?\",\"answer\":\"The role supports the sales organization and customers by managing lead and proposal preparation, administering contracts, coordinating evaluations, handling demo inventory, and maintaining customer pricing and agreements.\"},{\"question\":\"How does the position handle customer requests and issue resolution?\",\"answer\":\"It professionally manages incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly, including information gathering, troubleshooting by phone or email, and escalating when necessary.\"},{\"question\":\"What qualifications and experience are required to apply?\",\"answer\":\"A bachelor’s degree is required, along with 1–3 years of experience in customer service, contract administration, or sales operations roles. CRM experience is preferred, medical device experience is a plus, and strong English communication skills are required.\"}]","Customer & Sales Support Specialist | PDF"]