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Responsibilities include hosting interactive webinars, coordinating website revisions, assisting with online listing verifications and social media management, handling service-plan questions by email or phone, and performing quality assurance audits. 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Customer service experience and SEO/web development experience are preferred but not required.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259975,1791205525,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":4},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?_k=1776742907772140068","Job Title: Customer Onboarding Specialist  \nReports To: Customer Experience Supervisor Job Summary:  \nAt Range Marketing, we value building meaningful relationships, holding ourselves accountable, maintaining positivity within ourselves and others, and encouraging learning and change in everything we do. This extends not only to our employees but to our clients as well, as we work to encourage the growth of the organizations we work with.  \nTo that end, we’re looking for a new Customer Onboarding Specialist to join our team! If you’re a good fit, you enjoy building lasting and rewarding relationships with clients, have a great attention to detail, and have a proven ability to coordinate simultaneous projects and meet strict deadlines. Since this is a client-facing role, you must also have strong communication skills and enjoy working with people. In this role, you’ll be responsible for managing all aspects of client onboarding, including resolving any issues and ensuring our team is meeting their needs and building a positive rapport every step of the way. This will be a full-time position with benefits.  \nYour responsibilities may include:  \n● Hosting interactive webinars with new clients to develop a plan for website aesthetics, features, written content, and search engine optimization (SEO) targeting  \n● Coordinating website revisions and other projects via email, phone, and/or webinar  \n● Helping clients with online listing verifications, social media management, and by answering any questions related to their service plan via email and phone  \n● Updating website copy and making simple changes to website aesthetics upon request from clients; delegating highly technical requests to the web development team  \n● Completing quality assurance audits of website builds  \n● Responding to frequent demands of multiple customers  \n● Developing and maintaining a strong understanding of emerging internet marketing trends and the services we provide  \n● Performing any other duties as assigned  \nTo be considered for this position, you’ll need:  \n● A minimum of one year of experience in information technology, internet marketing, or related field OR a related BA/ BS degree  \n● Strong computer skills, including Microsoft Suite and Google Suite  \n● Strong verbal and written communication skills  \n● To be highly detail-oriented, accurate, and efficient  \n● To be a positive and dynamic team player  \nCustomer service experience and experience with SEO and web development are preferred but not required. Experience with SEO, social media, copywriting, Photoshop, and HTML is preferred but not required.  \nRange Marketing is a small company, so our team members tend to wear many hats. Our ideal candidate is willing, able, and excited to extend their skills to other areas of the business as needed. We are located in Buffalo, NY with the majority of our team working fully remote. You must be based in the Western New York area to be considered for the role but you will be able to work remotely.","cbCaiqmrJ0xU75m4","https://ap.wps.com/l/cbCaiqmrJ0xU75m4","pdf",85833,"English","# Job Title\n## Reports To\n## Job Summary\n## Responsibilities\n## Qualifications\n## Company & Work Model","[{\"question\":\"What does the Customer Onboarding Specialist do day to day?\",\"answer\":\"Manages all aspects of client onboarding, including resolving issues, coordinating website revisions, supporting online listing verification and social media management, and answering service-plan questions by email or phone.\"},{\"question\":\"What responsibilities involve marketing and website work?\",\"answer\":\"Hosting webinars to plan website aesthetics, features, written content, and SEO targeting; updating website copy and making simple aesthetic changes; completing quality assurance audits of website builds; and delegating highly technical requests to the web development team.\"},{\"question\":\"What qualifications are required for this role?\",\"answer\":\"At least one year of experience in information technology or internet marketing (or a related BA/BS degree), strong computer skills with Microsoft and Google suites, strong verbal and written communication, and a detail-oriented, efficient, positive team approach. Customer service experience and SEO/web development experience are preferred but not required.\"}]","Customer Onboarding Specialist Job Description - Full-Time Benefits | PDF",1789337617]