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The position owns the end-to-end onboarding process, serving as the main contact to ensure seamless customer adoption of the LASSO platform. Responsibilities include training and enabling clients to solve problems quickly, building tailored onboarding plans, providing product feedback, driving time-to-value, and communicating timelines. Requirements emphasize live events industry experience, inventory and warehouse knowledge, strong English communication, technical software understanding, organization, and a coach-and-train mindset, with up to monthly travel for on-site trainings.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-onboarding-specialist-jd-2025/260696/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-onboarding-specialist-jd-2025/260696.png","ImageObject",442,249,{"name":88,"@type":89},"Seraphina","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the core responsibilities of the Customer Onboarding Specialist?","Question",{"text":109,"@type":110},"Own the end-to-end onboarding process, train customers on using the LASSO platform, and act as the main point of contact to ensure a seamless onboarding journey. Also develop tailored onboarding plans, drive time-to-value, provide product feedback, and manage and communicate project timeline updates.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What qualifications are required for this role?",{"text":114,"@type":110},"At least 2+ years of live events industry experience in a labor manager or operations-based role, including inventory management and warehouse operations. A bachelor’s degree or equivalent work experience, plus strong written and spoken English with exceptional phone and communication skills, are required.",{"name":116,"@type":107,"acceptedAnswer":117},"What preferred experience and mindset does LASSO look for?",{"text":118,"@type":110},"Preferred qualifications include experience in Customer Success/Onboarding and training for vertical SaaS, and experience with HubSpot CRM. The mindset focuses on adaptability in a fast-paced environment, empathy with non-technical and technical users, proactive problem-solving, and high organization and optimism.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260696,1791224115,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},962075114101,"https://ap-avatar.wpscdn.com/avatar/e000253a75eb197efd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780044092746381165","Customer Onboarding Specialist  \nCompany: LASSO  \nTeam: Customer Success, Onboarding  \nReports to: Onboarding Project Manager  \nLocation: Remote (ideally based in Mountain or Pacific Time Zones)  \nAbout LASSO  \nLASSO is the all-in-one platform where event companies work. We provide project management, inventory management, and workforce management software that helps event companies with:  \n⇢ Growing revenue  \n⇢ Streamlining operations  \n⇢ Controlling costs  \n⇢ Minimizing risk  \n⇢ Real-time insights  \n⇢ Attracting AV talent  \n⇢ Producing events  \nOur mission is to inspire change for forward-thinking companies in the event and entertainment industry by bringing transformative solutions to the people that make exceptional performances happen.  \nOur customers produce events like the Super Bowl, The Oscars, The Grammys, NFL/MLB, Dreamforce, CMA’s, etc.  \nLASSO is proud to have been recognized as a Best & Brightest Company to Work for the past seven consecutive years (2018–2024) . We were also named one of Inc. 5000's fastest growing companies in 2022 (\\#1155 overall and \\#146 in technology) and are honored to be featured in Inc.’s prestigious Best Workplaces list for four years in a row!  \nAbout the Role  \nThe success of our clients hinges on their ability to access, understand, and use the LASSO system to solve their problems as quickly as possible. Therefore, their success depends on successful onboarding and adoption of the LASSO platform. We believe so much in the power of great onboarding that we invest heavily in finding the right people for this role and making sure they are set up for success. The onboarding team has our full support, so that clients can have yours!  \nWe are looking for a passionate individual who can get our new clients engaged, motivated to take action, and ultimately see value in the LASSO system. This person needs to be energetic, organized to the next level, a powerful communicator, and a resourceful problemsolver. This role also demands a blend of technical and interpersonal skills, and as such, weare seeking a team member who can “wear both hats” and help clients configure their platform one moment, and train/coach their team the next.  \nResponsibilities  \n• You own the LASSO onboarding process, including training customers on how to best utilize the LASSO platform for their organization.  \n• You act as the main point of contact between LASSO and the customer to ensure a seamless onboarding process from start to finish.  \n• You can express your strategic, smart, and quantitative thoughts in writing, on the phone, and in person.  \n• You become an expert on the LASSO platform and can articulate the “why”. Be able to establish and maintain comprehensive onboarding plans customized for each of LASSO’s customer requirements.  \n• You provide the product and technology teams with key product feedback that will help better serve our customers.  \n• You are a master problem solver–not only that, but you’re also able to diagnose the root of a problem and not just treat the symptoms.  \n• You ensure established project timelines are met or exceeded for both LASSO and the customer.  \n• You provide regular updates to the client on project timelines and ensure any adjustments or changes are communicated and acknowledged.  \n• You create and lead the onboarding processes and help accelerate the time to value/revenue, customer satisfaction and overall success of the project.  \n• You are willing to travel to customer locations up to once per month for On-Site Trainings.  \nWhat Will Make You Successful  \n→ Essential qualifications  \n• 2+ years’experience working in the Live Events Industry in a labor manager or operations-based role required. Must have experience in inventory management and warehouse operations.  \n• Bachelor’s degree or equivalent work experience required.  \n• Must be able to lead, manage, and maintain client expectations.  \n• Be able to manage multiple implementations concurrently; highly organized.  \n","cbCaisuqbYDk4gRb","https://ap.wps.com/l/cbCaisuqbYDk4gRb","pdf",78247,"English","# About the Role\n## Responsibilities\n## What Will Make You Successful\n### Essential qualifications\n### Preferred qualifications\n### Mindset\n## Benefits","[{\"question\":\"What are the core responsibilities of the Customer Onboarding Specialist?\",\"answer\":\"Own the end-to-end onboarding process, train customers on using the LASSO platform, and act as the main point of contact to ensure a seamless onboarding journey. Also develop tailored onboarding plans, drive time-to-value, provide product feedback, and manage and communicate project timeline updates.\"},{\"question\":\"What qualifications are required for this role?\",\"answer\":\"At least 2+ years of live events industry experience in a labor manager or operations-based role, including inventory management and warehouse operations. A bachelor’s degree or equivalent work experience, plus strong written and spoken English with exceptional phone and communication skills, are required.\"},{\"question\":\"What preferred experience and mindset does LASSO look for?\",\"answer\":\"Preferred qualifications include experience in Customer Success/Onboarding and training for vertical SaaS, and experience with HubSpot CRM. The mindset focuses on adaptability in a fast-paced environment, empathy with non-technical and technical users, proactive problem-solving, and high organization and optimism.\"}]","Customer Onboarding Specialist - JD 2025 | PDF",1789345037]