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Reg 429/07","","The Town of Gananoque establishes a Customer Feedback Policy to support an organized, accessible way for people to submit feedback on how goods and services are provided to persons with disabilities. The policy defines objectives, outlines receiving feedback through in-person, telephone, written, and electronic methods, and specifies required details for follow-up. Feedback is directed to the Accessibility Coordinator, categorized for review and record-keeping, and responses are provided within ten business days when contact is requested. Templates for the form, action plan record, and public notice are included.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-feedback-policy-accessibility-for-ontarians-with-disabilities-act-o-reg-42907/306895/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-feedback-policy-accessibility-for-ontarians-with-disabilities-act-o-reg-42907/306895.png","ImageObject",442,249,{"name":88,"@type":89},"Anna Hans","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-23","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How can customers submit feedback under this policy?","Question",{"text":108,"@type":109},"Customers may provide feedback in person, by telephone, in writing, or through electronic text/email or disk. The Town accepts complaints, suggestions, and compliments in a variety of formats to make the process accessible.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What information should be included with feedback when possible?",{"text":113,"@type":109},"When possible, the feedback should include the time and date, a description of the complaint, suggestion or compliment, additional comments, and contact information if the person wants to be contacted.",{"name":115,"@type":106,"acceptedAnswer":116},"How quickly will the Town respond if the customer requests contact?",{"text":117,"@type":109},"If the Feedback Form indicates the customer wishes to be contacted, the Town will respond within ten (10) business days, acknowledging receipt and outlining the action(s) to be taken.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},306895,1791058411,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},5909892332657,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","| |  | THE CORPORATION OF THE TOWN OF GANANOQUE\u003Cbr>CUSTOMER FEEDBACK POLICY |  |  |\n| --- | --- | --- | --- | --- |\n| POLICY NO. | 2017-08 |  | APPROVAL DATE: | July 18, 2017 |\n| AUTHORITY | Council |  | EFFECTIVE DATE: | July 18, 2017 |\n| SUBJECT | CUSTOMER FEEDBACK\u003Cbr>ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT – O. Reg 429/07 |  |  |  |\n\nPOLICY  \nThe Corporation of the Town of Gananoque recognizes that receiving feedback provides a valuable opportunity to learn and improve. The Town also recognizes the rights of our customers to offer a suggestion, make a complaint, or compliment us on the way we provide goods or services.  \nIt is the policy of the Corporation of the Town of Gananoque to have an established process for receiving and responding to feedback on the manner in which we provide our goods and services to people with disabilities and to make information about this process readily available.  \nOBJECTIVE(S)  \nThe objectives of this policy are to:  \n􀁸 Outline the process for receiving and responding to feedback,  \n􀁸 Detail how and where information regarding our Feedback Policy will be posted.  \nPROCEDURES  \nReceiving Feedback  \nPeople with disabilities may use different methods of communication. In order to make our feedback process as accessible as possible, the Town accepts complaints, suggestions and/or compliments in a variety of formats.  \nCustomers are invited to provide their feedback on the way we provide our goods and services to people with disabilities in the following ways:  \n􀁸 In person  \n􀁸 By telephone  \n􀁸 In writing  \n􀁸 Electronic text, email, or disk  \nIn order to help the Town to fully address the feedback received, where possible, the following information must be included:  \n􀁸 Time and date  \n􀁸 Description of complaint, suggestion or compliment  \n􀁸 Additional comments  \n􀁸 Contact information (should the person wished to be contacted)  \nEmployees will be trained to access and to assist in the completion of Customer Feedback forms if necessary. The feedback form is available at all Town service counters and online on the Town’s website.  \nPlease see Appendix A for Customer Feedback form template  \nResponding to Feedback  \nAll feedback received regarding the way in which the Town provides goods and services to people with disabilities will be directed to the Accessibility Coordinator. Feedback will be grouped, reviewed and stored by category (complaint, suggestion, or compliment) .  \nA record will be maintained outlining the details, follow-up and actions to be taken. Please see Appendix B Action Plan for Record of Customer Feedback template.  \nIf the Feedback Form indicates the customer wishes to be contacted, the Town will responds within ten (10) business days either in writing, in person, by e-mail or by telephone acknowledging the receipt of feedback and outlining the action(s) to be taken.  \nNotice of Feedback Process  \nInformation about the Town’s process for receiving and responding to feedback will be readily available to the public.  \nThe Town informs the public about our feedback process in a number of ways. These include:  \n• Notice posted and forms available in reception areas  \n• Notice posted and forms available on our website  \nPlease see Appendix C for Notice of Customer Feedback Process template.  \nEnquiries  \nTown Clerk (Accessibility Coordinator)  \nTown of Gananoque Telephone: 613-382-2149  \nAppendix A  \nCUSTOMER FEEDBACK FORM  \nThe Town of Gananoque recognizes that receiving feedback provides a valuable opportunity to learn and improve.  \nEvery person has the right to make a complaint, offer a suggestion or compliment us on the way we provide goods or services to people with disabilities.  \nThank you for sharing your experience.  \nDate:   Time:    \nDescription of complaint, suggestion or compliment:  \n__________________________________________________________________ ____________  \n______________________________________________________________________________  \n_____________","cbCaiqGeSD9ycYaZ","https://ap.wps.com/l/cbCaiqGeSD9ycYaZ","pdf",435330,"English","# Policy\n## Objectives\n## Procedures\n### Receiving Feedback\n### Responding to Feedback\n### Notice of Feedback Process\n## Enquiries\n# Appendix\n## Appendix A: Customer Feedback Form\n## Appendix B: Accessibility Action Plan\n## Appendix C: Notice of Feedback Process","[{\"question\":\"How can customers submit feedback under this policy?\",\"answer\":\"Customers may provide feedback in person, by telephone, in writing, or through electronic text/email or disk. The Town accepts complaints, suggestions, and compliments in a variety of formats to make the process accessible.\"},{\"question\":\"What information should be included with feedback when possible?\",\"answer\":\"When possible, the feedback should include the time and date, a description of the complaint, suggestion or compliment, additional comments, and contact information if the person wants to be contacted.\"},{\"question\":\"How quickly will the Town respond if the customer requests contact?\",\"answer\":\"If the Feedback Form indicates the customer wishes to be contacted, the Town will respond within ten (10) business days, acknowledging receipt and outlining the action(s) to be taken.\"}]","CUSTOMER FEEDBACK POLICY - Accessibility for Ontarians with Disabilities Act - O. Reg 429/07 | PDF",1789842312]