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Responsibilities include leading ANZ domestic and inbound quote processes, supporting proposals and booking documentation, coordinating invoice distribution and payment monitoring, and managing airline ticketing and passenger information. The role also supports product requests for risk and safety documents, SharePoint tracking, website itinerary uploads, and annual calendar deadlines, working part-time 24–30 hours per week.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-experience-specialist-anz-job-description-customer-experience/261107/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-experience-specialist-anz-job-description-customer-experience/261107.png","ImageObject",442,249,{"name":88,"@type":89},"วิน","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-05","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the core responsibilities of the Customer Experience Specialist (ANZ)?","Question",{"text":108,"@type":109},"The role leads domestic and inbound quotes for Australia and New Zealand, supports quote proposals and booking contracts, assists finance with invoice distribution and payment schedules, and helps manage airline quote/ticketing procedures and operational deadlines.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Where is the position based and what are the work hours?",{"text":113,"@type":109},"The role is based in the Melbourne office with a mix of office and WFH hours, and it is part-time between 24 and 30 hours per week.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications and traits does the company look for?",{"text":117,"@type":109},"The role requires strong communication, curiosity to learn the full scope without regular supervision, a client-focused approach, courage to improve processes, organization, community-minded collaboration, and ambition in a fast-growing environment.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261107,1791167815,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},2336475104736,"https://ap-avatar.wpscdn.com/avatar/22000c4c5e0e5b17e70?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786591360781797222","Customer Experience Specialist (ANZ) Job Description  \nTransforma Travel Group is a leading youth travel company. Transforma’s family of brands create culturally enriching, off-the-beaten-track, and educational adventures for travellers and students alike. Across all our brands, our mission is the same: to expand minds through transformative travel experiences.  \nLatitude Group Travel (LGT) is a world- leading global educational tour provider. A member of the Transforma Travel Group (TTG) family of brands, our company mission statement is to expand minds through transformative travel experiences. TTG has offices in Lisbon, Dubai, London, Ho Chi Minh City, Tokyo, Melbourne, Shanghai.  \nThe role:  \nAs Customer Experience Specialist for TTG based in Melbourne, you will play a vital role in ensuring an efficient overall sales and operations workflow between our clients, suppliers, partners and our organization. This role is a key contact point across the operations, product, finance and sales divisions of the company.  \nThe CES is an important contributor to the overall efficient workflow process of the sales and operations function. The role is well suited to someone who enjoys collaboration and working to defined timelines, and who can demonstrate attention to detail and exceptional time and calendar management. The role will also incorporate project work at certain periods throughout the year.  \nThe role is based in our Melbourne office, with a mix of office and WFH hours. The role is part time, between 24 and 30 hours per week. We are flexible on You will be part of a growing international team whose passion is developing exceptional educational experiences for our school and university clients.  \nCore Responsibilities:  \nQuotes – Procedure  \n• Lead on domestic and inbound quotes for Australia and New Zealand, communicate directly with suppliers in ANZ region to determine pricing as required  \n• Support the LGT sales team with quote proposals, including preparing quotes in The Learning Adventure (TLA) format  \n• Support with SharePoint, tracking sheets, Hub Spot pipelines as required.  \n• Support the team to ensure timely return of quotes from operations team, within company preferred timelines  \n• Support the sales team by preparing client proposals as required  \nBooking – Procedure  \n• Support operations and CES team as required by ensuring company tracking sheets are up to date  \n• Provide support by creating or updating booking contracts as required  \n• Support finance with invoice distribution, monitoring payment schedules and payments are made according to terms of contract  \n• Support CES and sales team with airline quote and ticketing procedures, including checking passenger information lists provided by the school alongside airline ticketing information  \n• Assist in managing operations procedures including our annual calendar to ensure deadlines from airlines are met (deposits, final payments, name lists)  \nProduct  \n• Support with supplier requests for risk and safety information, including insurance and other key documents and saving these in SharePoint.  \n• Share information with the Regional Specialist and Product team as required (i.e. inbound contracting)  \n• Ensure suppliers follow timely completion of risk assessment documents and manage communication as needed  \n• Assist marketing team on website content, including itinerary uploads within timelines  \n• Point of contact for DMC’s when creating inbound programs, support on contract amendments as required  \nWhat We’re Looking For:  \n• An effective communicator: The role requires regular conversations by phone and in person with a range of senior school leaders, preferred agency partners, suppliers and clients in general, along with exceptional written communication.  \n• Curious: Demonstrate you are willing to learn all aspects of the role to then carryout the requirements without regular supervision.  \n• Client-focused: Understand the requirements of clients a","cbCaiknMzZA346Zk","https://ap.wps.com/l/cbCaiknMzZA346Zk","pdf",104885,"English","# Role\n## Core responsibilities\n## What we’re looking for\n## Important to have\n## About our working culture\n## Application process","[{\"question\":\"What are the core responsibilities of the Customer Experience Specialist (ANZ)?\",\"answer\":\"The role leads domestic and inbound quotes for Australia and New Zealand, supports quote proposals and booking contracts, assists finance with invoice distribution and payment schedules, and helps manage airline quote/ticketing procedures and operational deadlines.\"},{\"question\":\"Where is the position based and what are the work hours?\",\"answer\":\"The role is based in the Melbourne office with a mix of office and WFH hours, and it is part-time between 24 and 30 hours per week.\"},{\"question\":\"What qualifications and traits does the company look for?\",\"answer\":\"The role requires strong communication, curiosity to learn the full scope without regular supervision, a client-focused approach, courage to improve processes, organization, community-minded collaboration, and ambition in a fast-growing environment.\"}]","Customer Experience Specialist (ANZ) Job Description - Customer Experience | PDF",1789349343]