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The position serves as the primary contact for residential and small business customers, delivering billing and customer support, educating customers on products and services, and promoting sales. Core work includes resolving internet, voice, and TV technical issues, processing service orders, investigating billing disputes, collecting and posting payments, managing cash drawer and deposits, and maintaining accurate CPNI-related records.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-experience-representative-customer-service-representative-job-description/261109/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-experience-representative-customer-service-representative-job-description/261109.png","ImageObject",442,249,{"name":88,"@type":89},"นรินทร์","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-27","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the core responsibilities of the Customer Experience Representative?","Question",{"text":108,"@type":109},"The role provides billing and customer support, serves as the primary contact for customers, educates customers on products and services, and promotes and sells company offerings. It also handles service orders, troubleshooting, and customer issue resolution.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which types of technical issues does this position support?",{"text":113,"@type":109},"The position troubleshoots and resolves technical issues related to internet, voice, and TV services. It also supports customers by entering and following up on trouble tickets.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the CSR handle payments and billing accuracy?",{"text":117,"@type":109},"The CSR accepts customer payments, posts them to the correct accounts, balances the cash drawer daily, and processes daily deposits. It verifies charges on service orders before closing to ensure correct billing and researches billing disputes to resolve customer complaints.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261109,1790489618,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},2336475104957,"https://ap-avatar.wpscdn.com/avatar/22000c4c6bd8a5076e1?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787554080175789136","Job Title: Customer Experience Representative  \nReports To: CSR Supervisor  \nLocation: Harmony/Spring Grove, MN  \nFLSA Status: Non-Exempt, Full-Time  \nJob Summary  \nSeeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team!  \nThis position is responsible for providing billing and customer support and is the primary point-of-contact for residential and/or small business customers of Spring Grove Communications and MiBroadband to fulfill all service needs. The Customer Service Representative position will educate customers on Company products/services, packages, increased speeds and advanced services and will positively promote and sell Company products/services. CSR will perform assigned duties and provide quality customer service to external and internal customers.  \nEssential Job Functions (May include but are not limited to the following. Other duties may be assigned. )  \n• Provides excellent customer service by responding promptly, courteously, and professionally to all customer inquiries/correspondence by phone, in person, by email, or mail.  \n• Troubleshoots and resolves technical issues related to the internet, voice, and TV services.  \n• Exhibits discretion and keeps customer and Company matters confidential, adheres to Company CPNI and Red Flag rules.  \n• Positively promotes, educates, and sells Company products/services to new and existing customers.  \n• Receives and processes Service Orders.  \n• Verifies customer charges are correct on service order before closing to ensure correct billing to the customer.  \n• Supports customers including entering and following up on trouble tickets.  \n• Addresses reported troubles; research billing disputes; and applies appropriate treatment to resolve customer complaints. Unresolved trouble/billing disputes should be referred to Supervisor.  \n• Accepts customer payments and posts to the appropriate accounts when payment is received.  \n• Balances cash drawer daily and ensures accuracy of all cash transactions and associated reports.  \n• Assists with entering and processing daily deposits and related functions.  \n• Set up and processes automatic payments by ACH, Credit Card, E-Check or other auto pay options.  \n• Establishes and enforces special payment arrangements and post information accurately on customer accounts.  \n• May collect money owed on unpaid accounts and insufficient funds checks as needed.  \n• Writes routine letters and correspondence to customers.  \n• Investigates returned mail on customer accounts; processes address changes on billing system and update directory listing as requested by the customer.  \n• Completes, files, and/or maintains records or reports as assigned by Management.  \n• Maintains directory, 911 and other database extracts.  \n• Maintains accurate records, sends CPNI notification letters and maintains appropriate audit reports in system.  \n• Maintains a good working relationship with software providers, customers, co-workers and management employees through prompt, courteous and professional communication.  \n• Effectively communicates, collaborates, and contributes to the team to promote an efficient and productive team environment.  \n• Makes effective, reasonable decisions regarding customer issues using information at hand in a timely manner.  \n• Adheres to established company policies and procedures.  \n• Accepts responsibility for decisions, conduct and actions.  \n• Demonstrates dependability through promptness, good attendance and adherence to timelines and schedules.  \n• Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.  \n• Must be able to travel overnight occasionally for training, meetings, and conferences.  \n• Performs all other related duties as assigned by management. *  \n* These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute i","cbCaivaKk3S87nyH","https://ap.wps.com/l/cbCaivaKk3S87nyH","pdf",156078,"English","# Job Title and Reporting\n## Location and FLSA Status\n# Job Summary\n# Essential Job Functions\n## Customer Support and Sales\n## Technical Troubleshooting and Billing\n## Payments, Deposits, and Records\n# Knowledge, Skills, and Abilities\n# Supervisory Responsibilities\n# Education and Experience Desired","[{\"question\":\"What are the core responsibilities of the Customer Experience Representative?\",\"answer\":\"The role provides billing and customer support, serves as the primary contact for customers, educates customers on products and services, and promotes and sells company offerings. It also handles service orders, troubleshooting, and customer issue resolution.\"},{\"question\":\"Which types of technical issues does this position support?\",\"answer\":\"The position troubleshoots and resolves technical issues related to internet, voice, and TV services. It also supports customers by entering and following up on trouble tickets.\"},{\"question\":\"How does the CSR handle payments and billing accuracy?\",\"answer\":\"The CSR accepts customer payments, posts them to the correct accounts, balances the cash drawer daily, and processes daily deposits. It verifies charges on service orders before closing to ensure correct billing and researches billing disputes to resolve customer complaints.\"}]","Customer Experience Representative - Customer Service Representative Job Description | PDF",1789349346]