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The position supports venue profitability through cost-effective, customer-focussed service delivery, team leadership, training and culture building. Responsibilities include Duty Manager coverage, sales and KPI ownership, retail, merchandise coordination, compliance with Health and Safety, licensing and hygiene, and compiling operational reports. 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Ensure that the team are always striving to deliver and exceed customers’expectations.\u003Cbr>Ambassador – To build and protect key relationships with customers, producers, HOD’s and the internal team, volunteers, and external contractors. |\n| Our Ideal Candidate: | We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.\u003Cbr>✓ Experience of leading a team to maximise sales and consistently achieve targets.\u003Cbr>✓ Ability and confidence in managing a diverse team, treating differing views with discretion and diplomacy.\u003Cbr>✓ Creative problem solver and confident decision maker\u003Cbr>✓ Ability to use own initiative.\u003Cbr>✓ Experience of working in a fast-paced environment, managing multiple projects at once\u003Cbr>✓ Ability to effectively prioritise.\u003Cbr>✓ Positive and solution-focused, with ability to think creatively to drive revenue and reduce costs.\u003Cbr>✓ IOSH, Personal Licence, SIA Badge and First Aid qualifications are desirable, but not essential. |\n| How to apply: | Download and complete an application [form:](form: www.blackpoolgrand.co.uuk/recruitment)[ ](form: www.blackpoolgrand.co.uuk/recruitment)[www.blackpoolgrand.co.uuk/recruitment](form: www.blackpoolgrand.co.uuk/recruitment)[ ](form: www.blackpoolgrand.co.uuk/recruitment)Email to [helenb@blackpoolgrand.co.uk](helenb@blackpoolgrand.co.uk with)[ with](helenb@blackpoolgrand.co.uk with) subject: ‘Customer Experience Manager’You can also apply by post to Helen Booth, Administrator, Blackpool Grand Theatre, 33 Church Street, Blackpool, Lancashire. FY1 1HT\u003Cbr>Tell us why you think you are suited to this role, why it interests you and how we will benefit from having you on board! |\n| Closing date for applications: | Tuesday 14th November at 5pm |\n\nCustomer Experience Manager  \nJOB DESCRIPTION  \nKey Responsibilities:  \nLiaise closely with all team members, ensuring the project is understood and ‘plugged in’ to the bigger organisational picture and connects with the management, support, and supervision systems of Blackpool Grand Theatre, including regular reviews, programme updates and contributing to written reports.  \nKey Tasks  \nRetail and Sales Focus  \n• Lead the Front of House Team to deliver a seamless and high-quality Front of House operation.  \n• Contribute to a review of the current systems and processes so the operation can be flexed to help achieve greater profits.  \n• Ensure that all shows are sufficiently staffed, whilst maximising sales opportunities and keeping costslow.  \n• Ensure that the ","cbCairvNAFpTjYCl","https://ap.wps.com/l/cbCairvNAFpTjYCl","pdf",197602,"English","# Key Responsibilities\n## Key Tasks\n### Retail and Sales Focus\n### Customer Focus\n### Sales and Finance Focus\n### Maintenance and Other Duties\n# Our Ideal Candidate\n# How to Apply\n# Closing Date for Applications","[{\"question\":\"What is the main purpose of the Customer Experience Manager role at the Grand Theatre, Blackpool?\",\"answer\":\"To lead Front of House operations and proactively drive secondary-spend income, ensuring cost-effective, customer-focused services are delivered to a high standard. The role also supports venue profitability through ideas, systems and projects.\"},{\"question\":\"What are the key responsibilities in day-to-day operations?\",\"answer\":\"The manager liaises with teams to keep projects aligned, delivers a seamless Front of House operation, acts as Duty Manager for shows, ensures staffing and compliance with Health and Safety, licensing and hygiene, and leads recruitment processes for the department.\"},{\"question\":\"How do applicants apply and what is the closing date?\",\"answer\":\"Applicants download and complete the application form and email it with the subject “Customer Experience Manager,” or apply by post to Helen Booth. The closing date is Tuesday 14th November at 5pm.\"}]","Customer Experience Manager - Job Description and Person Specification - November 2023 | PDF",1789348553]