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Key responsibilities include driving customer engagement centered on product satisfaction and loyalty, acting as a brand ambassador to communicate and address inquiries, and delivering personalized experiences based on customer interests and needs. The scope of work encompasses analyzing technical requests, conducting root-cause analysis and providing timely responses within SLA limits, managing the escalation and follow-up of complex issues, collaborating with development teams to keep customers updated, and performing macro-level analysis of recurring incidents and their impact to establish best practices. The position requires strong English proficiency, a customer-centric mindset, and excellent communication and teamwork skills.",{"@graph":63,"@context":102},[64,80],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-experience-analyst-bucharest-office-job-description/261371/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-experience-analyst-bucharest-office-job-description/261371.png","ImageObject",442,249,{"name":88,"@type":89},"Stanley","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,"https://schema.org",{"og:url":78,"og:type":104,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":106,"canonical":78},"index,follow",{"doc_id":108,"site_id":56},261371,1790441814,{"code":4,"msg":5,"data":111},{"doc_id":108,"user_id":112,"nickname":88,"user_avatar":113,"doc_module":9,"category_id":15,"category_name":16,"doc_title":114,"doc_description":115,"doc_content":116,"file_id":117,"file_url":118,"file_type":119,"file_size":120,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":121,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":122,"faqs":60,"seo_title":59,"seo_description":61,"update_tm":123,"read_time":9},2336477405376,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Customer Experience Analyst Job Description","\u003Cp>The Customer Experience Analyst role focuses on the travel technology sector. Key responsibilities include driving customer engagement centered on product satisfaction and loyalty, acting as a brand ambassador to communicate and address inquiries, and delivering personalized experiences based on customer interests and needs. The scope of work encompasses analyzing technical requests, conducting root-cause analysis and providing timely responses within SLA limits, managing the escalation and follow-up of complex issues, collaborating with development teams to keep customers updated, and performing macro-level analysis of recurring incidents and their impact to establish best practices. The position requires strong English proficiency, a customer-centric mindset, and excellent communication and teamwork skills.\u003C/p>","\u003Cp>Customer Experience Analyst Bucharest Office  \u003C/p>\u003Cp>Short company description  \u003C/p>\u003Cp>We strongly believe that a company`s greatest asset are the people. People and their natural ability to transform. Things and themselves.  \u003C/p>\u003Cp>Since the beginning of our journey, dcs plus has been constantly transforming: one product led to other, one version upgraded to another, each new market acquired triggered change.  \u003C/p>\u003Cp>To increase quality and meet expectations we have been growing our teams. New roles have been created, new people joined our team and new success stories are in progress.  \u003C/p>\u003Cp>Today, we continue extending our crew and we are looking for professionals with high ambitions that share the same values we do.  \u003C/p>\u003Cp>WHAT ARE WE LOOKING FOR?  \u003C/p>\u003Cp>Prior experience in a customer facing, technical role and demonstrated success in deploying technical solutions to meet customer's business goals.  \u003C/p>\u003Cp>Highly organized, thorough, and motivated professional that understands the importance of being a strong team player when it comes to forging a solution and liaising with customers.  \u003C/p>\u003Cp>Previous experience in a travel agency is considered a plus.  \u003C/p>\u003Cp>Advanced level of English (speaking & writing-must) .  \u003C/p>\u003Cp>Curious how tech-platforms work and excited to get into details.  \u003C/p>\u003Cp>Genuine interest in travel industry and travel-tech area.  \u003C/p>\u003Cp>High capacity to understand technical systems, workflows & terms.  \u003C/p>\u003Cp>Customer focus & solution oriented.  \u003C/p>\u003Cp>Great communication skills.  \u003C/p>\u003Cp>University degree (Informatics /Mathematics/Technical/Geography-nice to have) .  \u003C/p>\u003Cp>Real interested & passion for professional development in IT travel industry/services.  \u003C/p>\u003Cp>WHAT WILL YOU DO?  \u003C/p>\u003Cp>The customer experience specialist focuses on customer interaction by demonstrating specialty product  \u003C/p>\u003Cp>satisfaction and loyalty.  \u003C/p>\u003Cp>Acts as brand ambassadors for dcs plus products.  \u003C/p>\u003Cp>Educates and excites customers by answering their questions, queries and providing a tailored experience based upon their interests and needs.  \u003C/p>\u003Cp>Provides the highest level of customer service to all current and future dcs plus product users.  \u003C/p>\u003Cp>The role includes being a key field partner for technical teams, working closely with customers, as well as assisting initial sales and delivery to customers who require advanced technical designs and services.  \u003C/p>\u003Cp>Analyze the requests received and look for the best solutions to solve them based on the internal documentation & know-how.  \u003C/p>\u003Cp>Follow the `root cause analysis` for every issue a customer is reporting and revert with an outcome in due time as per the agreed SLAs.  \u003C/p>\u003Cp>Escalate complex requests & incidents that exceeds your level of competence to development team. Track & chase the issues you raised with the development team and keep the customer updated.  \u003C/p>\u003Cp>Confirm with the customer if the proposed solution meets the expectations and solve the issues.  \u003C/p>\u003Cp>Organize macro analysis of all incidents in terms of recurrence, impact, anticipating the scenarios that may occur and act in advance.  \u003C/p>\u003Cp>Identify and document research best practices and help on-board new team members.  \u003C/p>\u003Cp>WHAT`S IN IT FOR YOU?  \u003C/p>\u003Cp>Innovative, client-focused, transparent, collaborative and results-oriented culture.  \u003C/p>\u003Cp>Opportunity for professional long-term development in a young and dynamic environment.  \u003C/p>\u003Cp>Competitive salary and a nice benefits package focused on employee interaction and engagement.  \u003C/p>\u003Cp>Opportunity to work with a strong-growing company that continues to gain notoriety and expand in new markets.  \u003C/p>\u003Cp>If we caught your eye, please reach out to us at [hr@dcsplus.net](hr@dcsplus.net)\u003C/p>","cbCaiepSGn0Sb66L","https://ap.wps.com/l/cbCaiepSGn0Sb66L","pdf",56790,"English","# WHAT ARE WE LOOKING FOR?\n## Key requirements\n# WHAT WILL YOU DO?\n## Core responsibilities\n## Customer service and technical collaboration\n# WHAT'S IN IT FOR YOU?",1789353324]