[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-260391-105":53,"doc-detail-260391-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","customer-engagement-specialist-job-description","Customer Engagement Specialist - Job Description","","Customer Engagement Specialist is responsible for building positive, customer-first experiences for Auto-Star clients across the full lifecycle. The role manages pre- and post-sales onboarding, including documenting customer requirements, following established processes, and maintaining high-clarity communication. Responsibilities also include pre-qualifying sales opportunities, supporting industry events, completing administrative tasks such as agreements and purchase orders, and conducting post-sales follow-up through surveys and promotional outreach. The position contributes to marketing materials, CRM tracking, and ongoing training.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/customer-engagement-specialist-job-description/260391/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/customer-engagement-specialist-job-description/260391.png","ImageObject",442,249,{"name":88,"@type":89},"Gelato","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the core responsibilities during pre- and post-sales onboarding?","Question",{"text":109,"@type":110},"Manage customer onboarding by documenting requirements, following established processes, and maintaining high-level communication to support customer success before and after sales.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the role support sales opportunities and events?",{"text":114,"@type":110},"Pre-qualify initial sales opportunities through in-person, email, online, or phone outreach, and assist at tradeshows with lead generation, presentations, and logistical support.",{"name":116,"@type":107,"acceptedAnswer":117},"What administrative and tracking tasks does the Customer Engagement Specialist handle?",{"text":118,"@type":110},"Prepare and process legal agreements and purchase orders, perform research and reporting, manage CRM accurately, and run ongoing lead tracking and scheduled follow-ups.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260391,1790048613,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},19241457091524,"https://us-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Customer Engagement Specialist – Job Description  \nThe Customer Engagement Specialist is a passionate professional committed to developing and nurturing positive experiences for Auto-Star customers. Reporting to the Sales Manager, the Customer Engagement Specialist will be responsible for managing pre and post-sales onboarding activities while contributing to post-sales customer satisfaction.  \nManage Customer Onboarding Activities  \nIn the competitive retail technology industry there are many moving parts to onboarding a client. These tasks are critical to the overall success of our customers and may include:  \n􀁸 Comprehensively documenting customer requirements  \n􀁸 Following through on established processes and procedures to ensure customer success  \n􀁸 Managing customer expectations maintaining a high level of communication  \n􀁸 Communication with 3rd party vendors  \nPre-qualify Sales Opportunities  \nPre-qualifying initial sales opportunities and gathering accurate information is important to ensure that customer needs are met and our sales team are positioned for success. These tasks may include:  \n􀁸 Initial in person, email, online or phone pre-qualification of potential prospects  \n􀁸 Appointment setting  \n􀁸 Begin to develop rapport as the potential customers first experience with Auto-Star  \nIn Person Tradeshow Support  \nAuto-Star attends and exhibits at a number of industry events, conferences and tradeshows across North America. The Customer Engagement Specialist will assist at events with a focus on lead generation as well as:  \n􀁸 High energy, in person presentation and pre-qualification activities  \n􀁸 Logistical support including assisting in shipping, receiving, pre-show preparation and tradeshow setup and tear down.  \n􀁸 Introductory software demonstrations and presentations, once trained  \nAdministrative Tasks  \nA large part of the Customer Engagement Specialists time will be spent ensuring that administrative tasks are completed accurately and efficiently. This may include:  \n􀁸 Preparation and completion of legal agreements  \n􀁸 Preparing and processing purchase orders  \n􀁸 Research and reporting  \nPost Sales Follow-up  \nA key part of the Customer Engagement Specialists responsibilities will be to look for sales and services opportunities with existing customers. This may include:  \n􀁸 Consistent phone and electronic communication with existing customers  \n􀁸 Survey’s and information gathering activities  \n􀁸 Promotional activities  \nMarketing Support  \n􀁸 Development and ongoing review of marketing material to ensure that it is attracting quality leads  \n􀁸 Contribution to ongoing planning and budgeting activities  \n􀁸 Contribution to marketing collateral including written, video, audio and social media content  \n􀁸 Introductory software demonstrations and presentations, once trained  \nSales, Lead, and Communication Tracking  \n􀁸 Consistent, accurate CRM management  \n􀁸 Ongoing lead tracking  \n􀁸 Scheduled follow up activities  \nThe ideal Customer Engagement Specialist will be committed to building a career in retail technology and will further themselves through ongoing training and education to best prepare themselves for future advancement at Auto-Star.","cbCaitVnCf5Gt0OQ","https://ap.wps.com/l/cbCaitVnCf5Gt0OQ","pdf",441569,"English","# Manage Customer Onboarding Activities\n# Pre-qualify Sales Opportunities\n# In Person Tradeshow Support\n# Administrative Tasks\n# Post Sales Follow-up\n# Marketing Support\n# Sales, Lead, and Communication Tracking","[{\"question\":\"What are the core responsibilities during pre- and post-sales onboarding?\",\"answer\":\"Manage customer onboarding by documenting requirements, following established processes, and maintaining high-level communication to support customer success before and after sales.\"},{\"question\":\"How does the role support sales opportunities and events?\",\"answer\":\"Pre-qualify initial sales opportunities through in-person, email, online, or phone outreach, and assist at tradeshows with lead generation, presentations, and logistical support.\"},{\"question\":\"What administrative and tracking tasks does the Customer Engagement Specialist handle?\",\"answer\":\"Prepare and process legal agreements and purchase orders, perform research and reporting, manage CRM accurately, and run ongoing lead tracking and scheduled follow-ups.\"}]","Customer Engagement Specialist - Job Description | PDF",1789341737]