[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-263367-105":53,"doc-detail-263367-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","customer-and-utility-service-manager-job-description","Customer and Utility Service Manager - Job Description","","Customer & Utility Services Manager job description outlines responsibility for planning, organizing, and overseeing customer service, billing, collections, meter reading, and field services. Core duties include setting objectives, allocating resources, handling account adjustments and refunds, resolving public inquiries, monitoring operational procedures, ensuring compliance, managing budgeting and expenditures, and evaluating bids for procurement. 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Supervises and evaluates the work activity of workgroup. Works with employees to correct deficiencies and implements disciplinary procedures as required.  \n• Prepares statistical reports, conducts surveys, prepares special projects, evaluates requests for new systems and recommends changes to the director.  \n• Regular and consistent attendance for the assigned work schedule is essential.  \nMarginal Duties  \n• Performs other duties as assigned.  \nTypical Decisions  \n• Evaluates requests for new systems and modifications and makes recommendations to the Director. Monitors collection activity and decides the collection methods and accounts to pursue. Audits various fiscal reports to ensure reporting practices comply with sound accounting principles. Establishes performance measures for the department and assigned staff and evaluates employee performance against those standards or measures. Makes hiring and firing recommendations.  \nMinimum Qualifications  \nKnowledge of:  \nEffective supervisory and management practices; generally accepted methods and procedures for collecting, reporting, deposition, and safekeeping of cash assets; procedures for the collection of delinquent accounts; of city ordinances and department procedures regarding Utility Billing and collections; cash handling and internal control procedures.  \nSkills and Abilities  \nCommunicating effectively both verbally and in writing; designing and using moderately complex mathematical and statistical formulas; using, analyzing, and explaining statistical data; making decisions quickly with limited information when necessary; demonstrating excellent public relations skills; delegating tasks and responsibilities; mediating and resolving conflict; training staff.  \nEducation  \nBachelor’s degree in Business Administration, Public Administration, or related field preferred.  \nExperience  \nFive (5) years of progressively responsible experience in supervision, customer service, finance or accounting, billing and collections.  \nAny work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.  \nLicenses and Certifications  \n• None.  \nConditions of Employment  \n• Must pass a drug test, criminal history background check, periodic CJI","cbCaicKQAYz2qwUS","https://ap.wps.com/l/cbCaicKQAYz2qwUS","pdf",68775,"English","# Summary of Duties\n## Essential Job Functions\n## Marginal Duties\n## Typical Decisions\n## Minimum Qualifications\n## Skills and Abilities\n## Education\n## Experience\n## Licenses and Certifications\n## Conditions of Employment\n## Physical Demands and Working Conditions","[{\"question\":\"What are the main responsibilities of the Customer \\u0026 Utility Services Manager?\",\"answer\":\"The manager plans, organizes, and monitors customer service, billing, collections, meter reading, and field services, including operational procedures and customer-account adjustments.\"},{\"question\":\"What skills and abilities are required for this position?\",\"answer\":\"The role requires effective communication, analytical and statistical skills, decision-making with limited information, strong public relations, delegation, conflict resolution, and staff training.\"},{\"question\":\"What employment conditions and physical demands apply?\",\"answer\":\"Candidates must pass drug testing and background checks (including periodic CJIS where required) plus SSN verification. The position is primarily office-based but may involve walking between work areas and computer-based data entry.\"}]","Customer and Utility Service Manager - Job Description | PDF",1789370313]