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The role drives membership conversion while informing retail guests about the Unlimited Wash Program, greeting guests, and presenting the Star Brite difference. Core duties cover sales engagement in the drive-thru, product and membership knowledge, training support, wait-time improvement, RFID/account management, facility maintenance, sanitization, safety adherence, and completing daily shift reports to document sales performance.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/csa-customer-service-associate-job-description/258043/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/csa-customer-service-associate-job-description/258043.png","ImageObject",442,249,{"name":88,"@type":89},"Gloria","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the primary goal of the CSA role?","Question",{"text":109,"@type":110},"Provide superior customer service by addressing each customer’s needs, recommending appropriate services, and directing guests on what to do next per outlined procedures.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which targets and customer outcomes are tracked for this position?",{"text":114,"@type":110},"Membership conversion (10%), ensuring retail guests are informed about the Unlimited Wash Club (100%), and greeting all guests (100%).",{"name":116,"@type":107,"acceptedAnswer":117},"What key duties relate to operations and compliance?",{"text":118,"@type":110},"Engage guests in the drive-thru, maintain membership and product knowledge (including what not to wash), manage RFID/account updates, keep the facility clean and sanitized, follow safety and company policies, and complete daily shift reports.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258043,1790462923,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},2336474459895,"https://ap-avatar.wpscdn.com/avatar/22000baeef7a5ed0655?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786071322749376916","Position: CSA Customer Service Associate  \nJOB DESCRIPTION: The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to what to do and where to go next, according to the outlined procedures that follow.  \nThis position is accountable for the following:  \n● 10% Membership Conversion  \n● 100% Retail Guests Informed of Unlimited Wash Club  \n● 100% Guests Greeted  \n● Core Values: Attitude of Excellence, Loyalty, and Character  \nThe basic job duties for this position are as follows:  \n● Engage with each guest as they enter the drive thru lane and assist with purchasing services  \n● Knowledgeable on 3 Single Wash levels  \n● Informs all non-member retail guests about Unlimited Wash Program  \n● Able to present the Star Brite difference  \n● Train new sales associates on approved training modules  \n● Improve guest wait time and satisfaction  \n● Aid in member visit success rate. RFID sticker reads, account management and updates  \n● Communicates key vehicle information and equipment retracts to crew  \n● Communicates key vehicle information and equipment retracts to crew  \n● Observe Vacuum Islands for guest satisfaction  \n● Knowledgeable on membership maintenance, computer software  \n● Knowledgeable in “What not to wash”  \n● Complete daily task or shift report to document shift sales performance  \n● Maintains clean, organized car wash facility and area  \n● Routine sanitization of guest surfaces  \n● Focuses on presentation of self, product, and process  \n● Properly represents Star Brite Car Wash while in uniform  \n● Adhere to all company policies, procedures, safety standards and codes of conduct  \n● Follow Star Brite safety procedures to avoid exposure to fumes, dirt, and harsh chemicals  \n● Assist in cleaning the facility which includes the equipment, walls, trench, vacuums, trashcans, and lot  \n● On your feet 100% of the day and outside  \n● Willing to work in all weather conditions (cold, hot, wet, rain, snow)  \n● Able to lift up to 25lbs.  \n● Attend all mandatory training sessions  \n● Attend all mandatory full-crew meetings  \nApply today @ [https://forms.gle/zhhFK5zTKjwVDm7V9](https://forms.gle/zhhFK5zTKjwVDm7V9)","cbCais9SLkgCHXaA","https://ap.wps.com/l/cbCais9SLkgCHXaA","pdf",109778,"English","# Job Description\n## Responsibilities and Performance Metrics\n## Core Job Duties","[{\"question\":\"What is the primary goal of the CSA role?\",\"answer\":\"Provide superior customer service by addressing each customer’s needs, recommending appropriate services, and directing guests on what to do next per outlined procedures.\"},{\"question\":\"Which targets and customer outcomes are tracked for this position?\",\"answer\":\"Membership conversion (10%), ensuring retail guests are informed about the Unlimited Wash Club (100%), and greeting all guests (100%).\"},{\"question\":\"What key duties relate to operations and compliance?\",\"answer\":\"Engage guests in the drive-thru, maintain membership and product knowledge (including what not to wash), manage RFID/account updates, keep the facility clean and sanitized, follow safety and company policies, and complete daily shift reports.\"}]","CSA Customer Service Associate - Job Description | PDF",1789318797]