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Knowledge on Data Privacy and Protection rules in Europe\u003Cbr>Proficient in spoken/written English. French or German language knowledge is a plus |\n| OBJECTIVES AND TASKS OF THE POSITION |  |  |\n\nObjectives  \nA CRM specialist manages the technology of a company to improve marketing and sales. Their responsibility is to maximize the efficiency of the CRM data and software to improve customer care. They are the liaison between employees and the CRM software. To successfully find ways to optimize complex CRM software programs to market effectively to current and potential customers.  \nAct as the owner of the CRM strategy at Chugai by acting as the CRM Manager atthe regional level for Europe. Able to administrate, maintain, adapt, and further develop the CRM system across 3 markets.  \nTasks  \n• Improve existing CRM workflows and strategies.  \n• Act as the main CRM administrator, ensuring data architecture, accuracy of data entry and governance over system usage.  \n• Be the leader on implementing new methods to address customers' needs.  \n• Create training materials and troubleshooting documents  \n• Ensure CRM system provides an effective sales funnel for each EU market,• Issue backlog and service request management  \n• Troubleshoot software errors conduct user workshops  \n• Conduct user testing and upgrade CRM system  \n• Ensure marketing automation is implemented and evolving and is aligned and integrated with CRM  \n• Drive change within the organization while training and upskilling the teamson CRM capabilities  \n• Begin CRM initiative by implementing enterprise standards, policies, and procedures.  \nSPECIAL POWERS OF THE POSITION (PLEASE FILL IN)  \n\n| Powers of attorney Budgetary responsibility | N/A\u003Cbr>N/A |\n| --- | --- |\n\n\n| DATE / SIGNATURE |  |  |\n| --- | --- | --- |\n| date | First/Last name | Executive / Insert Managers title |\n| date | First/Last name | Job holder |\n| date | First/Last name | for the CEDx department |","cbCaigH3Yg9kwKBD","https://ap.wps.com/l/cbCaigH3Yg9kwKBD","pdf",191693,"English","# Job Title and Department\n# Requirements on the Position\n## Required level of education\n## Required work experience\n## Required skills & knowledge\n# Objectives and Tasks of the Position\n## Objectives\n## Tasks\n# Special Powers of the Position\n# Date / Signature","[{\"question\":\"CRM-Manager岗位需要哪些教育背景？\",\"answer\":\"需要工程、数据科学或工商管理相关学位；并优先具备主要CRM系统（Veeva与/或Salesforce）的管理配置认证经验，且配置层认证高度优先。\"},{\"question\":\"该职位对工作经验有哪些要求？\",\"answer\":\"要求5年以上CRM管理员经验，优先考虑制药或医疗健康行业；需有Veeva与/或Salesforce经验，并且本地或区域/全球层面的数据治理（data steward）经验为加分项。\"},{\"question\":\"CRM-Manager的核心职责包含哪些方面？\",\"answer\":\"需要在欧洲区域层面负责CRM战略、管理并持续开发三大市场的CRM系统；同时改进工作流与策略、确保数据架构与数据录入准确性与治理、推动面向客户需求的新方法落地，并进行培训、故障排查、用户测试与系统升级。\"},{\"question\":\"职位对语言与合规能力有什么要求？\",\"answer\":\"要求具备熟练的英文口语与书面表达能力；德语或法语能力为加分项。岗位也强调对欧洲数据隐私与保护规则的了解。\"}]","CRM-Manager - Job Description | PDF",1789339949]