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Customer Relationship Maestro. Whatever you’d prefer.  \nRole type: Full-time, permanent  \nLine manager: Head of CX  \nWhere you’ll be working  \nYou’ll be primarily based at one of our oæices in Ipswich, Leamington Spa, or London though you may occasionally be required to travel for client meetings or events.  \nWhilst we’re flexible around the needs of day-to-day life, we love seeing people in the oæice working shoulder-to-shoulder with the rest of the StrategiQ gang, so we’d like to see you in the oæice at least 3 days a week.  \nWho you’ll be working for  \nFancy working for a globally recognised digital marketing agency? You’ve come to the right place.  \nStrategiQ is an award-winning digital marketing agency filled with some of the best brains in the business; from savvy strategists to deft designers, and website-developing wizards to social media masterminds.  \nWe work together as \\#OneTeam and \\#OneAgency, delivering integrated marketing strategies and a full suite of digital services between our three UK studios, partnering with ambitious brands across the globe.  \nFounded in 2013, StrategiQ is made up of a growing team of over 50 experts; each with their own specialism to oæer and a shared vision between them.  \nWe don’t look for box-tickers here. We look for people who’ll bring the right energy and the right aíitude to their work. We look for people who genuinely care about what ’s best for our clients. We look for people who are commiíed to their own learning and mastering their craft. We look for people who can make mistakes (which we all do here) and learn from them. We look for people who are aligned with StrategiQ’s vision and values. We look for dynamic people who can move and evolve with the flow of a bustling agency. We look for people who are excited to grow within a fast-moving, industry-leading organisation and want to be on the journey with us.  \nIf this sounds like you, then we want to hear from you-even if you feel your background or career experience so far doesn’t quite fit our requirements.  \nIf you bring the right aíitude, we’ll provide the right tools. With limitless training, development and mentorship opportunities, we’ll help you get to where you want to be.  \nShoulder-to-shoulder, geíing there together.  \nWho you’ll be working with  \nWe’re all about working as \\#OneTeam here, and, if we do say so ourselves, we work with the best of the best.  \nTake a moment to  meet the team and see who you could be delivering award-winning projects with in future.  \nWhat you’ll be doing  \nAs a senior member of the team, obsessed with Customer Experience you will be one of the go-to individuals within the agency for advice and expertise on all areas of CX. Working closely with the Head of Customer Experience you will help develop and implement world class strategies for our key accounts whilst developing our wider Customer Experience team through delegation and mentoring.  \nYou will naturally research and analyse industry trends and publications; distilling key information to the team in order to stimulate and foster continual research and development and an up-to-date working knowledge of CX disciplines.  \nYour day-to-day responsibilities will include:  \n● Supporting and leading on new business pitches, existing client upsell opportunities and audits. Presenting your findings in a clear and articulate manner, engaging clients at all levels and inspiring implementation.  \n● Auditing, optimising and migrating ESPs/CDPs and CRM Systems  \n● Leading, inspiring and developing the skills of our existing Customer Experience team.  \n● Ensuring you're aware of the latest data protection regulations and giving our clients relevant advice. You'll be aware of StrategiQ's data protection policies and will ensure  \nwe always abide by data protection regulations.  \n● Following industry best practice guidelines and keeping on top of the latest trends, br","cbCaioBzV4P6kwKr","https://ap.wps.com/l/cbCaioBzV4P6kwKr","pdf",110051,7,"English","# Job Description\n## Role summary\n## Where you’ll be working\n## Who you’ll be working for\n## What you’ll be doing\n## Responsibilities","[{\"question\":\"What does a CRM Manager do in this role?\",\"answer\":\"Own customer experience expertise, advise on CX areas, develop and implement CX strategies for key accounts, and support continual research and development through industry trend analysis.\"},{\"question\":\"Which systems and platforms are involved?\",\"answer\":\"Audit, optimize and migrate ESPs/CDPs and CRM systems, and lead partnerships and implementations across Dotdigital, Gorgias, Reviews.io, and LoyaltyLion.\"},{\"question\":\"How does the role impact retention and customer lifetime value?\",\"answer\":\"Define and deliver retention strategy using multi-touch, multi-channel communications across emails, push notifications, in-app messaging, SMS, and on-site messaging, while improving segmentation and churn/CLV visibility.\"}]","CRM Manager - Job Description | PDF",1789339946]