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Photo: Lisa Tomasetti  \nOverview  \nJob Profile: The CRM Manager is responsible for managing, maintaining and optimising  \nBelvoir’s Customer Relationship Management database, Tessitura. This new position has been created to maximise the value of Tessitura and its integrated applications , and work closely with departments across the organisation to ensure strategic aims are met.  \nHours of work 40 hours per week, from 9.30am to 6pm. From time to time the spread of  \nhours may vary to suit the nature of the work undertaken, including attendance at Belvoir major events. The position is salaried and as such no overtime is payable.  \nPackage: 10% employer contribution to superannuation  \n20 days annual leave per annum  \n10 days personal leave per annum  \nContract until 31 December 2017  \nReporting to: Head of Marketing and Customer Service  \nReports: NA  \nSalary: To be negotiated based on level of experience and skills.  \nApplication: Please submit a CV and cover letter (no more than 2 pages) that addresses  \nthe selection criteria to [reception@belvoir.com.au](reception@belvoir.com.au) by 9am Monday 10 April 2017.  \nLuke Mullins and Paula Arundell. Photo: Heidrun Lohr  \nJob Description  \n1. Manage all Tessitura products and services including RAMP, TNEW, T-Stats and Dashboards, as well as all integrated third-party systems ( DPS Payment Express and Mail2) and any future integrated applications as required alongside the System Administrator.  \n2. Develop strategies to capitalise on Tessitura’s capabilities with various Belvoir departments.  \n3. Conduct data analysis through Tessitura Business Intelligence suite to proactively inform Belvoir’s marketing , development , education and other business strategies, and to measure and report on the effectiveness of any implemented strategies.  \n4. Generate user documentation and conduct training for all new Tessitura users across the company.  \n5. Develop and distribute reports for the Development, Marketing, Finance, and Education departments as well as other departments as required.  \n6. Ensure best practice web integration with Tessitura and ongoing development of TNEW.  \n7. Create customer lists and manage the integration of Mail2, associated data segmentation for electronic campaigns and setup of automated communications.  \n8. Create and implement policies to ensure data integrity and security, and best-practice upgrades and advancements.  \n9. Actively research and implement additional functionality to continually improve Belvoir’suse of Tessitura.  \n10. Represent Belvoir in the broader Tessitura community and maintain relationships across the Tessitura network.  \n11. Undertake any other duties commensurate with the role as reasonably required.  \nSelection Criteria  \nAptitudes/Abilities/Skills  \n• Excellent working knowledge of Tessitura.  \n• Excellent database management skills and a commitment to optimal data integrity.  \n• Excellent SQL skills , preferably with certification.  \n• Experience in implementing CRM strategies including segmentation and customer lifecycle management.  \n• An understanding of strategic business objectives and an ability to extract useful insights from Tessitura that contribute to operational aims.  \n• Familiarity with Box Office data and procedures.  \n• An ability to work autonomously and collaboratively.  \n• An excellent attention to detail, with strong organisational skills.  \n• An interest and appreciation for the performing arts.  \n• An understanding of privacy policy and best practice in data management  \n• Skilled at multi-tasking and remaining calm under pressure  \n• Maintains great interpersonal relationships and is collaborative  \n• Excellent communication skills and attention to detail.  \nExperience  \n• Experience working with Tessitura.  \n• Experience working with arts organisations  \n• Experience","cbCaijMqW96Llt6i","https://ap.wps.com/l/cbCaijMqW96Llt6i","pdf",856359,"English","# Overview\n## Job Profile\n## Hours of Work, Package, Contract, Reporting\n# Job Description\n## Key Responsibilities\n# Selection Criteria\n## Aptitudes/Abilities/Skills\n## Experience\n## Knowledge\n# Company Information","[{\"question\":\"CRM Manager 主要负责什么工作？\",\"answer\":\"负责管理、维护并优化 Belvoir 的 Tessitura 客户关系管理数据库，并与组织内各部门协作以实现战略目标。还包括管理 Tessitura 相关产品与集成系统、进行数据分析、生成报告与推动系统集成。\"},{\"question\":\"该岗位的工作时间与合同期限如何安排？\",\"answer\":\"每周 40 小时，通常为 9:30am 至 6:00pm；部分时间可能会随工作需要调整并参加重要活动。合同截至 2017 年 12 月 31 日。\"},{\"question\":\"申请该岗位需要满足哪些遴选标准？\",\"answer\":\"需要具备对 Tessitura 的优秀掌握、数据库与数据完整性能力、良好的 SQL 技能（最好有认证），以及在 CRM 策略实施（如分群与客户生命周期管理）方面的经验。同时要求理解隐私政策与数据管理最佳实践，并具备沟通与组织能力。\"}]","CRM-Manager Job Description - CRM-Manager Information Pack March 2017 | PDF",1789339954]