[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-351399-105":53,"doc-detail-351399-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","crisis-management-plan-template-crisis-management-plan","Crisis-management-plan-template - Crisis Management Plan","","Digestible crisis-management plan template to help companies respond, communicate, and recover faster during negative events. Provides an actionable communication strategy to mitigate reputational damage, plus guidance on reviewing emergency response protocols, defining crisis scenarios, and activating and evaluating response efforts. Includes planning checklists, crisis-team role templates (communications leader, coordinator, approver, legal counsel, IT/security, HR), and tools like SWOT analysis and communication procedures, cadence, channels, and media-relations guidelines.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/crisis-management-plan-template-crisis-management-plan/351399/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/crisis-management-plan-template-crisis-management-plan/351399.png","ImageObject",442,249,{"name":88,"@type":89},"Sophia Brooks","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-22",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of a crisis management plan in this template?","Question",{"text":109,"@type":110},"It outlines an actionable communication strategy to mitigate damage to a brand’s reputation during a negative event, while helping the organization respond and recover faster.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What steps are included in the crisis management process checklist?",{"text":114,"@type":110},"The checklist covers forming a crisis team, defining roles, reviewing strengths and weaknesses, preparing communication guidelines, brainstorming example crises, drafting responses, training team members, and adding customized checklist items.",{"name":116,"@type":107,"acceptedAnswer":117},"What roles should be part of the crisis communications team?",{"text":118,"@type":110},"The template includes positions such as crisis communications team leader (CCTL), coordinator (CCC), final approver/spokesperson, legal counsel, plus IT and/or security, and an HR representative, with defined responsibilities for each role.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},351399,1791792978,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":35,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},962084925636,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","A digestible template to document your crisis management plan  \nThere’s no one right way to respond in a crisis. But every company needs to be prepared with a plan that fits their values and needs.  \nWe created this easy-to-use template to help you start building a customized crisis management plan so you can react, respond and recover faster. Let’s dive in.  \nBe ready to respond to a crisis in a moment’s notice  \nA crisis can strike at anytime. If it happens, be prepared with the right approach and the appropriate message. Waiting until you’re under pressure to draft an entire crisis management plan can lead to preventable mistakes and a longer recovery period.  \nWhat is a crisis management plan?  \nAn actionable communication strategy meant to mitigate damage to a brand’s reputation during a negative event.  \nWhat does a crisis management plan include?  \n● Examining and improving your current emergency response protocols  \n● Setting up communication procedures and guidelines  \n● Defining crisis scenarios and drafting crisis responses  \n● Activating and evaluating your crisis response  \nSprout Social | @SproutSocial | 2  \nCrisis management process checklist: Plan  \nUse this checklist to guide your crisis management planning. Each step in this template will bring you closer to building a comprehensive response.  \n\n| □ Form a crisis management team |\n| --- |\n| □ Define crisis management team roles and duties |\n| □ Find strengths, weaknesses and opportunities in current system |\n| □ Prepare communication procedures and guidelines |\n| □ Brainstorm example crises |\n| □ Draft general crises responses |\n| □ Train appropriate team members |\n| □ Add customized checklist item |\n| □ Add customized checklist item |\n\nSprout Social | @SproutSocial | 3  \nBuild your crisis management team  \nThe first step toward constructing your plan is building your team. Eliminate confusion in a time of crisis by assigning clear roles—from who will lead your corporate communications strategy to who will draft your social media crisis response.  \n\n| Position | Name, Title, Contact | Responsibilities |\n| --- | --- | --- |\n| Crisis communications team leader (CCTL) |  | ● Coordinate team’s response\u003Cbr>● Oversee message development\u003Cbr>● Facilitate meetingsand approvals from senior leadership |\n| Crisis communications coordinator (CCC) |  | ● Liaise with communications team leaders\u003Cbr>● Assist the CCTL with prioritizing team responsibilities and managing a response |\n\nSprout Social | @SproutSocial | 4  \nBuild your crisis management team  \nHave a robust team in place that spans across departments. This will allow you to develop a clear and thorough approval process. Your team should include a high-ranking executive who will serve as your official spokesperson and your company’s attorney.  \n\n| Position | Name, Title, Contact | Responsibilities |\n| --- | --- | --- |\n| Final approver |  | ● Provide final approval on all public messages\u003Cbr>● Spokesperson in media statementsand on social |\n| Legal counsel |  | ● Provide legal advice on communication strategies\u003Cbr>● Approve formal company statementsand messaging |\n\nSprout Social | @SproutSocial | 5  \nBuild your crisis management team  \nRecruit specialized experts to join your team so you can be prepared for a wide variety of crises.  \n\n| Position | Name, Title, Contact | Responsibilities |\n| --- | --- | --- |\n| IT and/or security |  | ● Coordinate technology needed to manage the situation\u003Cbr>● Lead investigation of security issues |\n| Human resources (HR) representative |  | ● Help craft internal company statementsand messaging\u003Cbr>● Lead the update of company policies and procedures |\n\nSprout Social | @SproutSocial | 6  \nBuild your crisis management team  \nAdd other roles and responsibilities to your team as they apply to your organization.  \n\n| Position | Name, Title, Contact | Responsibilities |\n| --- | --- | --- |\n|  |  |  |\n|  |  |  |\n\nSprout Social | @SproutSocial | 7  \nConduct a SWOT analysis  \nExamine your current eme","cbCaie5YICwZlfsW","https://ap.wps.com/l/cbCaie5YICwZlfsW","pdf",555836,"English","# Crisis management plan template\n## Crisis management process checklist: Plan\n## Build your crisis management team\n## Conduct a SWOT analysis\n## Set up communication procedures and guidelines","[{\"question\":\"What is the purpose of a crisis management plan in this template?\",\"answer\":\"It outlines an actionable communication strategy to mitigate damage to a brand’s reputation during a negative event, while helping the organization respond and recover faster.\"},{\"question\":\"What steps are included in the crisis management process checklist?\",\"answer\":\"The checklist covers forming a crisis team, defining roles, reviewing strengths and weaknesses, preparing communication guidelines, brainstorming example crises, drafting responses, training team members, and adding customized checklist items.\"},{\"question\":\"What roles should be part of the crisis communications team?\",\"answer\":\"The template includes positions such as crisis communications team leader (CCTL), coordinator (CCC), final approver/spokesperson, legal counsel, plus IT and/or security, and an HR representative, with defined responsibilities for each role.\"}]","Crisis-management-plan-template - Crisis Management Plan | PDF",1790094009,6]