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Focuses on identifying roles for a potential crisis communications team, tailoring crisis messaging for internal, external, and funding stakeholders, and evaluating initial statements from past incidents. Encourages prioritizing updates to policies and procedures before a crisis, reviewing a Crisis Communications Plan Template, scheduling completion, and reconvening in 3–6 months to review lessons, results, and improvements.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/crisis-communications-planning-for-libraries-archives-and-museums-group-activities-guide/175945/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/crisis-communications-planning-for-libraries-archives-and-museums-group-activities-guide/175945.png","ImageObject",442,249,{"name":88,"@type":89},"Rowan","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-27","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":20},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How can a learning group identify who fills roles on a crisis communications team?","Question",{"text":108,"@type":109},"The guide asks participants to map the current organization roles against potential crisis communications team needs and identify any gaps that could be filled on an interim basis.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Why are initial statements important during a crisis?",{"text":113,"@type":109},"Initial statements help communicate quickly and gain control of the message. 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It is not necessary to be an expert in the course content to facilitate the following discussions and activities. For a deeper dive into learning group facilitation, refer to \u0013 HYPERLINK \"https://www.webjunction.org/news/webjunction/facilitator-guide-general.html\" \\h \u0014WebJunction’s Learning Group Facilitation Guide\u0015.\nIf possible, check in with your learning group before beginning this course to discuss what the group wants to accomplish, both as individuals and as a group.\nGroup discussion questions\nWho fulfills the roles of the potential crisis communications team members in your organization? Are there any roles not filled, and, if so, who could fill them on an interim basis?\nHow does crisis messaging change for different audiences? What is unique about each of your audience groups (internal, external, funding stakeholders)?\nInitial statements help you communicate quickly and get control of the message. Have/ has your organization ever issued an initial statement about a past incident? Looking back, what would you change or improve about that initial statement, if anything?\nIn your opinion, which is the most important step to take during a crisis and why?\nCrises can put a spotlight on your policies and procedures. What is one policy or procedure you want to prioritize updating before a crisis occurs?\nWhat other areas of interest do you have around this topic? How will you fill the gaps in your learning?\nSuggested group activities\nReview and discuss the Crisis Communications Plan Template. What steps will you take to complete this template and by when will it be completed?\nSet a date to complete your Crisis Communications Plan using the provided template as a starting point. If possible, agree to share your plan with your learning group by your target date.\nSet a date to reconvene in three to six months to discuss what you learned and applied from this course. Have you encountered any situations where you needed to use your learnings from this course and/or your Crisis Communications Plan? What went well and what would you do differently next time?","cbCaibYEEKzjIJf2","https://ap.wps.com/l/cbCaibYEEKzjIJf2","docx",30022,"English","# Group discussion questions\n## Roles and messaging audiences\n## Initial statements and priority updates\n# Suggested group activities\n## Review plan template and set dates\n## Reconvene in 3–6 months","[{\"question\":\"How can a learning group identify who fills roles on a crisis communications team?\",\"answer\":\"The guide asks participants to map the current organization roles against potential crisis communications team needs and identify any gaps that could be filled on an interim basis.\"},{\"question\":\"Why are initial statements important during a crisis?\",\"answer\":\"Initial statements help communicate quickly and gain control of the message. The guide prompts reviewing any past initial statement and deciding what would be improved.\"},{\"question\":\"What group activities are recommended to complete a crisis communications plan?\",\"answer\":\"The guide recommends reviewing and discussing the Crisis Communications Plan Template, setting a completion date using the template, agreeing on sharing the plan by the target date, and reconvening in three to six months to review outcomes and next steps.\"}]","Crisis Communications Planning for Libraries, Archives, and Museums - Group Activities Guide | DOCX",1788322366]