[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-242511-105":53,"doc-detail-242511-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","crisis-communications-planning-five-steps-for-creating-a-crisis-communication-plan","Crisis Communications Planning - Five Steps for Creating a Crisis Communication Plan","","Crisis communications planning for election offices focuses on delivering accurate, timely information to internal and external stakeholders while preserving public trust. A structured approach guides staff through building internal alignment, defining core external messaging, analyzing feedback from external audiences, creating communication tools, and publishing and marketing those tools. 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To view a copy of the license, visitcreativecommons.org/licenses/by-nc/4.0  \nFive Steps for Creating a Crisis Communication Plan  \n# Five Steps for Creating a Crisis Communication\n\nPlan  \nDuring a crisis, it is critical for election offices to communicate pertinentinformation to internal and external stakeholders. The level of detail, urgency andinvolvement of various individuals and organizations may vary depending on thesituation.  \nDevelop anInternalCommunicationsPlan  \nDevelop anExternalCommunicationsPlan  \nAnalyzeFeedback fromExternalAudiences  \nCreate ExternalCommunicationTools  \nPublish andMarket ExternalCommunicationTools  \n## Step 1 – Develop an Internal Communications Plan\n\nInternal communications plans assist with consistent messaging, help ensureinternal understanding of the issue, and provide a clear system for handlingconcerns and questions from the public.  \nWhen developing your internal communications plan, consider the following:  \n• How and when to brief elected officials, appointees, executiveleadership, directors and managers  \n• How and when to hold an all-hands staff meeting to maintain agencycontinuity and accuracy of internal communications  \n• Ensure that everyone is briefed on the agency’s plan for who makesdecisions and any other emergency procedures  \n• Include any available continuity plans and emergency procedures, orwhere to find them in the plan.  \nFive Steps for Creating a Crisis Communication Plan  \n• Plan to assign someone to recap the meeting via email and/ormessaging platform (webEOC, Teams, Google Chat, etc.)  \n• Designate one person and a backup in your organization tocommunicate with the media  \n• Develop language and include procedures for staff who may beresponding to unofficial requests for information from the public (e.g.,incoming calls to a public hotline)  \n• Include and regularly review a list of internal and externalstakeholders and their corresponding contact information  \n• Identify and include contact information for agencies to establish andmaintain interdepartmental communication and coordination  \n• Build and include a schedule to update executive leadership and staff  \nTitle Elections Group 3  \nFive Steps for Creating a Crisis Communication Plan  \n\n| Internal Crisis Communication Plan Template   |  |  |  |  |  |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |\n| Crisis   | CrisisMediaLiaison   | ResponseActivity   | Activity Date& Time   | InternalStakeholders   | CommunicationTools   | Audience   | Goals   | DeliveryMethod   | ProjectOwner   | Link to relevantpolicy andprocedures   | Additional Notes   |\n|  |  |  |  |  |  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |  |  |  |  |  |\n|  |  |  |  |  |  |  |  |  |  |  |  |\n\n4 Elections Group  \nFive Steps for Creating a Crisis Communication Plan  \n## Internal Contact Information Template\n\n\n| Internal Contact Information Template   |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- |\n| Name   | Title   | Role   | Desk Phone   | Cell Phone   | Email   |\n\nTitle Elections Group 5  \nFive Steps for Creating a Crisis Communication Plan  \n## Step 2 – Develop an External Communications Plan\n\nThe goal for an external communications plan during a crisis is communicating with thepublic and maintaining trust and confidence in your office and the election system.  \nWhen developing your external communications plan, consider including the following:  \n• Establish clear, concise and consistent core messaging  \no As a trusted source of information, it is important to maintainclear and concise messaging across all channels of information  \no Ensure all staff is trained and have a clear understanding of theinformation that needs to be conveyed  \n• Identify your audie","cbCaif7L9GZLUbuK","https://ap.wps.com/l/cbCaif7L9GZLUbuK","pdf",564482,19,"English","# Five Steps for Creating a Crisis Communication Plan\n## Step 1 – Develop an Internal Communications Plan\n## Step 2 – Develop an External Communications Plan\n## Step 3 – Create External Communication Tools\n## Step 4 – Analyze Feedback from External Audiences\n## Step 5 – Publish and Market External Communication Tools","[{\"question\":\"Why is an internal communications plan critical during an election crisis?\",\"answer\":\"It supports consistent messaging, ensures internal understanding of the issue, and provides a clear process for handling public concerns and questions.\"},{\"question\":\"What should be included when developing an external communications plan?\",\"answer\":\"The plan should establish core messaging, identify key audiences and their information needs, create plain-language talking points, and coordinate the timing of information releases as facts change.\"},{\"question\":\"How do external communication tools help in crisis situations?\",\"answer\":\"They relay timely updates to the public and help shape public opinion, trust, and confidence in the election office and election system.\"}]","Crisis Communications Planning - Five Steps for Creating a Crisis Communication Plan | PDF",1789191410,7]