[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-352019-105":53,"doc-detail-352019-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","crisis-communication-plan-template","Crisis Communication Plan - Template","","This document serves as a structured crisis communication plan template, designed to assist organizations in preparing for and managing potential reputation-threatening situations. It outlines eight essential steps: assembling a qualified response team, identifying key stakeholders, pinpointing critical vulnerability areas, drafting talking points and prepared statements, ensuring effective internal team communication, conducting practice sessions, establishing a robust notification system, and finalizing operational protocols. 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ASSEMBLE YOUR TEAM.  \nWho is most knowledgeable?  \nWho can be your spokesperson(s)?  \nWho is a good leader and respected in your organization?  \nWho is comfortable speaking with the media?  \n2. IDENTIFY STAKEHOLDERS.  \nWho will be most affected by your news or the situation?  \nWho will affect your organization most by responding to the situation?  \n3. IDENTIFY CRISIS POINTS.  \nWhat are the issues with most potential to cause concern?  \nWhat are the issues that the media might be most interested in?  \nWhere are you most vulnerable?  \n4. CREATING TALKING POINTS/ PREPARED STATEMENTS.  \nWrite clear, concise points that represent your organization.  \nDraft clear, concise statements about each of the potential crisis points.  \nAlways remain truthful.  \nFocus on the people affected and stay away from a “poor me” stance.  \nDraft a prepared statement in advance.  \nModify in the moment, based on new information.  \n2682A GREENVILLE HWY | FLAT ROCK, NC 28731 | FORMAT ION PR . COM  \n5. SHARE WITH YOUR TEAM.  \nIf your response team doesn’t know what to say, they can’t respond.  \n6. PRACTICE YOUR POINTS AND OFFER SPOKESPERSON TRAINING.  \nIt will feel odd, but practice anyway.  \nYour points need to be comfortable, not overly smooth or too rehearsed.  \nProvide media training to members who need it  \n(refer to point \\#1: they should be comfortable already).  \n7. CREATE A NOTIFICATION SYSTEM.  \nHave a master list with cell numbers and emails for use when a crisis strikes.  \nIdentify who on your team should be called or texted first, second, etc.  \nDistribute it.  \n8. FINALIZE PROTOCOL AND STICK TO IT.  \n2682A GREENVILLE HWY | FLAT ROCK, NC 28731 | FORMAT ION PR . COM","cbCailWxzM09fggG","https://ap.wps.com/l/cbCailWxzM09fggG","pdf",105340,"English","# 1. Assemble Your Team\n# 2. Identify Stakeholders\n# 3. Identify Crisis Points\n# 4. Creating Talking Points/Prepared Statements\n# 5. Share with Your Team\n# 6. Practice Your Points and Offer Spokesperson Training\n# 7. Create a Notification System\n# 8. Finalize Protocol and Stick to It","[{\"question\":\"What are the primary criteria for selecting a crisis communication team?\",\"answer\":\"Team members should be knowledgeable, respected within the organization, effective leaders, and comfortable speaking with the media.\"},{\"question\":\"What is the recommended approach for drafting crisis statements?\",\"answer\":\"Statements should be clear, concise, truthful, and focused on those affected, while avoiding a self-centered or defensive tone.\"},{\"question\":\"Why is a notification system critical during a crisis?\",\"answer\":\"It ensures rapid communication by providing a centralized, pre-verified master list of contact information, dictating the order of communication for the response team.\"}]","Crisis Communication Plan - Template | PDF",1790097188]