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It also explains practical preparation steps including itinerary details, travel provisions, documentation checks, and healthcare or entry requirements to support safe, accountable installation and custody.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/general/","General",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/courier-manual-couriering-roles-and-responsibilities-training-v30/171407/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/courier-manual-couriering-roles-and-responsibilities-training-v30/171407.png","ImageObject",442,249,{"name":42,"@type":43},"Aria Callaghan","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-30","2026-09-01",true,{"@type":52,"interactionType":53,"userInteractionCount":30},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What is the purpose of the Courier Manual training?","Question",{"text":62,"@type":63},"It outlines the couriering process, clarifies what to expect, and defines the expectations, duties, and responsibilities of a courier so all couriers share a common understanding of the role.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What responsibilities does a courier have regarding the loan object?",{"text":67,"@type":63},"The courier must help ensure the object is safely loaned, perform condition checks, and support installation with the host venue team as part of the chain of custody, often acting as guardian and decision-maker.",{"name":69,"@type":60,"acceptedAnswer":70},"How should a courier prepare before travel?",{"text":71,"@type":63},"Review the itinerary provided by the registrar, confirm travel and insurance details, ensure passports and travel documents are up to date, and check any additional health measures or entry requirements such as vaccinations or testing.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},171407,1788282648,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,118,123],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":125},158,"general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":124,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":79,"read_time":140},962084926284,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Introduction\nCourier Manual\nIntroduction\nThis manual and the training course it relates to outline the process of couriering (what to expect), and what the expectations are of a courier. It is designed to ensure that all couriers have a shared understanding of the courier role and responsibilities.\nContents:\nSetting the scene\nWhat is a courier and why do we send one?\nPreparing the courier\nPreparing the loan\nHow to read the condition report\nThe journey...\nAt the venue\nWorking with incoming couriers\nBeing and hosting a virtual courier\nDealing with the unexpected\nFrom courier training to trained courier\nCourier dos and don’ts\nDefining a courier: Courier Essentials\nSection 1: Setting the Scene\nSetting the Scene\n1.1 Introduction and organisational approach\nThis training is designed to give a guided tour of the role and reality of a courier. We will cover how to prepare, what to expect, the different types of journey, the duties and the responsibilities, plus what to do when the unexpected happens.\nThe training will be broken into information which will be delivered to you, as well as more practical hands-on learning. We will also cover some potential courier trip scenarios and will ask you to consider in groups how you might apply what you have learned to ascertain ‘What should the courier do?’\n1.2 Managing expectations\nThe joy of couriering\nCouriering brings many positive opportunities. Some of the benefits of being a courier are; networking, travel, working ‘hands-on’ with the collection, and it provides opportunities for growth and working outside your usual remit.\nThe reality of couriering\nAlthough couriering can be joyful, many trips also involve long journeys, often by motorway or with large amounts of time spent in industrial cargo sheds or loading bays. Although travel is involved you may be limited as to the time spent in the destination. Situations may occur which push you outside of your professional comfort zone, or that test your patience. You may experience jet-lag and tiredness and the journey can be strenuous so if you have a concern that you may not be able to manage this, please discuss this with your registrar.\n\u000f\nSection 2: What is a courier and why do we send one?\nWhat is a courier and why do we send one?\nDepending on the type of journey you are undertaking, it could be that you are required at installation only, or alternatively you could be accompanying an object ‘nail-to-nail’ (from point of packing until it is on the wall at the host venue).\nRisk to the loan\nThink about the specific risks that an object might encounter during a loan. Many of these can be mitigated by good communication between the lender and borrower in preparing for the loan. It is the responsibility of the courier to do their best to ensure that the object is safely loaned. Their responsibility can involve accompanying, supervising or directly handling the loan object, as part of the chain of custody. The courier is often therefore both guardian and decision-maker in regards to the best interests of the object (bearing in mind they may need to refer to base for some decisions). They must also be aware of the expertise and vested interest of others involved in the process (agent and borrower) and work as part of a team to find appropriate solutions to any issues that arise.\nThe courier is expected to be familiar with the object being lent and to undertake the condition check and installation along with the host venue team. Sometimes this means supervising installation, but in certain cases they are expected to lead install, or to handle or assemble objects where appropriate.\nThe courier is representing the organisation at all times, but normally at the borrowing venue’s cost (which is often a significant amount therefore is it vital to both understand and fulfil the requirements of the role of courier). The purpose of the courier’s role can differ in terms of the practical tasks, but they are always at the apex of the relationship between l","cbCaieks9mYSUI8s","https://ap.wps.com/l/cbCaieks9mYSUI8s","docx",206142,25,"English","# Introduction\n## Contents\n# Section 1: Setting the Scene\n## Introduction and organisational approach\n## Managing expectations\n# Section 2: What is a courier and why do we send one?\n## Risk to the loan\n## Risk to the environment\n## Finding a balance\n# Section 3: Preparing the courier\n## What is arranged for you?\n## What do you need to arrange?","[{\"question\":\"What is the purpose of the Courier Manual training?\",\"answer\":\"It outlines the couriering process, clarifies what to expect, and defines the expectations, duties, and responsibilities of a courier so all couriers share a common understanding of the role.\"},{\"question\":\"What responsibilities does a courier have regarding the loan object?\",\"answer\":\"The courier must help ensure the object is safely loaned, perform condition checks, and support installation with the host venue team as part of the chain of custody, often acting as guardian and decision-maker.\"},{\"question\":\"How should a courier prepare before travel?\",\"answer\":\"Review the itinerary provided by the registrar, confirm travel and insurance details, ensure passports and travel documents are up to date, and check any additional health measures or entry requirements such as vaccinations or testing.\"}]","Courier Manual - Couriering Roles and Responsibilities Training v3.0 | DOCX",9]