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The position leads the creation, delivery, governance, and continuous improvement of user-focused digital content across multiple channels, using agile methodologies and performance analytics. Responsibilities include scoping and commissioning content, managing end-to-end production and review cycles, developing social media strategy, and coordinating with partners on campaigns and events. The role also involves leading content editors, matrix-managing multidisciplinary teams, and managing a network of content contributors.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/content-manager-job-description-skills-funding-agency/259755/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/content-manager-job-description-skills-funding-agency/259755.png","ImageObject",442,249,{"name":88,"@type":89},"Mia  ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Content Manager role?","Question",{"text":108,"@type":109},"Lead the creation, delivery, and governance of useful, usable, and continuously improved content for citizens’ digital services.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What key responsibilities does the role include?",{"text":113,"@type":109},"Scope, commission, produce, publish, and update content across channels; manage end-to-end production and review cycles; and use analytics, feedback, and user research to optimize content.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications are required for this position?",{"text":117,"@type":109},"Extensive experience writing for digital channels and managing content delivery for redesigned digital services, plus proven accessibility/usability focus, content management system experience, basic HTML ability, analytics/user research experience, and strong agile and stakeholder management skills.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259755,1791498952,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Content Manager  \n● Role title: Content Manager  \n● Division: Chief Digital Office, Operations Directorate  \n● Level: Manager  \n● Reporting to: Head of Citizen Digital Service  \n● Employment status: Permanent, full time  \n● Location and ways of working: working from Coventry office with travel to other Agency offices.  \nRole purpose:  \nWe’re working with people across our organisation to make our digital services and information simpler, clearer and faster.  \nTo help us do that, we’re looking for a Content Manager to lead the creation, delivery and governance of useful, usable content. You’ll be based in our Chief Digital Office, working for the team that creates digital services for citizens.  \nYou’ll scope, commission, produce, publish and update digital content across multiple channels. You’ll use agile methodologies to identify ways to continuously improve the content.  \nYou’ll create compelling and engaging campaigns and content that will standout and meet the differing needs of our user groups.  \nAll about the user  \nRule one for us is: “always start with user needs”. We’re aiming to create digital services that people prefer and content plays a big part in that.  \nYou'll represent users with the written word, so you need to be user-focussed and know how to deliver content with a user, not a client/department , in mind.  \nAll about you  \nWe’re looking for an experienced content specialist who’s confident in managing the end-to-end content delivery process.  \nYou’ll be used to being the person colleagues go to with their content enquiries, and be adept at managing relationships with stakeholders , content contributors, and delivery teams.  \nYou’ll understand the importance of content in digital service and interaction design, and always be looking for ways to make iterative improvements.  \nWho will I be working with?  \nYou’ll be an integral member of multidisciplinary agile teams, working closely with Product Managers , User Researchers, Developers, Visual Designers and others.  \nYou’ll create and manage a team of content editors, and matrix manage a multidisciplinary team. You’ll break down barriers for your team, and both plan at a high level and get into the detail to make things happen when needed.  \nYou’ll also develop and manage our network of content contributors -subject matter experts from in and outside the organisation.  \nWhat could I be working on?  \nThe work we do at the Agency is complex, yet the digital services we offer our users need to be clear, simple and fast. The scale of digital change needed to achieve this is huge.  \nThe content you deliver will help people who are looking for information and guidance on developing their skills so they can find work or change career.  \nThere are a number of new and upcoming projects you could be working. For example, you could be:  \n􀁸 working on a library of job profiles to highlight the elements of most interest to our users  \n􀁸 collaborating with careers advisers across the country to develop content with a local flavour  \n􀁸 liaising with national partners to share content or offer users links to complementary information  \nKey accountabilities  \n􀁸 Translate business and marketing goals into meaningful user-focused content deliverables  \n􀁸 Identify and segment user groups. Understand their different needs so that content and communications can be targeted appropriately  \n􀁸 Work with the Product Manager to define the roadmap for content delivery, and translate this into user stories  \n􀁸 Manage the collaborative end-to-end content production process, including writing outlines, developing production schedules, managing review cycles , and defining and analysing performance metrics  \n􀁸 Deliver high quality content that meets users’ needs and is accurate, timely and in line with Skills Funding Agency, Government Digital Service , accessibility, and Plain English guidelines  \n􀁸 Deliver content using the appropriate agile methodologies  \n􀁸 Monitor the performance of co","cbCaiuZkc3Ro7s6s","https://ap.wps.com/l/cbCaiuZkc3Ro7s6s","pdf",164410,"English","# Role purpose\n## User needs and content approach\n# About you\n## Content delivery and stakeholder management\n# Collaboration and teams\n## Agile multidisciplinary delivery\n# Possible work\n## Content for job skills and guidance\n# Key accountabilities\n## Content production, performance, analytics, accessibility\n# Essential criteria\n## Digital writing, CMS/HTML, agile, communication","[{\"question\":\"What is the purpose of the Content Manager role?\",\"answer\":\"Lead the creation, delivery, and governance of useful, usable, and continuously improved content for citizens’ digital services.\"},{\"question\":\"What key responsibilities does the role include?\",\"answer\":\"Scope, commission, produce, publish, and update content across channels; manage end-to-end production and review cycles; and use analytics, feedback, and user research to optimize content.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"Extensive experience writing for digital channels and managing content delivery for redesigned digital services, plus proven accessibility/usability focus, content management system experience, basic HTML ability, analytics/user research experience, and strong agile and stakeholder management skills.\"}]","Content Manager - Job Description - Skills Funding Agency | PDF",1789335710]